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Corry P
Corry PAnswer
Sonos Staff
Jan 29, 2026 8:57 AM UTC

Hi ​@Carte 

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with the Ray disappearing from the App when the optical cable is connected to the TV.

This definitely should not be happening. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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5 replies

AjTrek1
AjTrek1
Jan 26, 2026 12:35 AM UTC

English: Welcome. Unfortunately, your post in English doesn’t make sense. Please post in your native language as we can translate it. 🙂

Spanish: Bienvenido. Desafortunadamente, tu mensaje en inglés no tiene sentido. Por favor, publica en tu idioma materno, ya que podamos traducirlo. 🙂

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    106rallye
    106rallye
    Jan 26, 2026 6:16 AM UTC

    That does seem strange. The fact that a speaker is connected via an optical cable should not influence the visibility of the speaker in the app. Could you post a screen shot of your app both with the Ray connected and with the Ray disconnected?

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      Corry P
      Corry PAnswer
      Sonos Staff
      Jan 29, 2026 8:57 AM UTC

      Hi ​@Carte 

      Welcome to the Sonos Community!

      I’m sorry to hear of this issue you are having with the Ray disappearing from the App when the optical cable is connected to the TV.

      This definitely should not be happening. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

      I hope this helps.

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        CarteAuthor
        Contributor I
        Jan 30, 2026 5:29 AM UTC

        Thanks. To simplify, when optical cable is not connected to the TV everything works perfectly. Ray appears in the app and I can control it. When optical cable is connected, the TV sound works but ray is no longer connected in the app ecosystem. 

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        AjTrek1
        AjTrek1
        Jan 30, 2026 5:46 AM UTC

        Thanks. To simplify, when optical cable is not connected to the TV everything works perfectly. Ray appears in the app and I can control it. When optical cable is connected, the TV sound works but ray is no longer connected in the app ecosystem. 

        That’s very strange. As has been suggested try calling Sonos Tech support to see what they have to say.

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        Together Everyone Achieves More = T.E.A.M.
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