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sonos ray

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My Sonos ray when connected to my TVvia optical cable does not appear on the app. When out of cable it works in the app.help?

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Corry PAnswer

Sonos Staff

Hi @Carte

Welcome to the Sonos Community!

I’m sorry to hear of this issue you are having with the Ray disappearing from the App when the optical cable is connected to the TV.

This definitely should not be happening. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

AjTrek1

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106rallye

That does seem strange. The fact that a speaker is connected via an optical cable should not influence the visibility of the speaker in the app. Could you post a screen shot of your app both with the Ray connected and with the Ray disconnected?