Era 100 blips audio every 10 seconds when grouped

Question

Recently I bought a Sonos move because I wanted to be able to group it to my Sonos Beam audio and have separate audio control. Every time I group it to the beam the audio on the move cuts out every ten seconds on the dot. I thought maybe it was the speaker so I got an Era 100 instead. It only does it on tv audio and not music sources from my phone. I’ve tried factory resetting both the beam and the era 100, changing different audio output settings on my tv to bitstream, pcm, changing audio to compressed in the Sonos app, rebooted the router which sits about 10 feet away from the speakers. Adjusting the group audio delay fixes it but then there’s an obvious delay to the era 100 which defeats the point of grouping them. If anyone has any guidance or run into this issue I’ve tried everything I have been able to find how to fix this.

Airgetlam · Accepted Answer

As you’ve found, a factory reset never ‘fixes’ anything.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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