My Sonos Beam connects to the TV starts playing then drops. I have tried everything I can do. Still not working. I disconnected and connected it again, but it keeps dropping.
Answered
My Sonos connection to TV
Best answer by AjTrek1
Here are the possibilities:
- Loose HDMI cable connection on Beam and/or the TV
- Defective HDMI cable (try another cable to test)
- TV firmware needs an update
- Beam needs an update (check in Sonos app)
- TV is switching the sound output to something else (like Bluetooth)
- Beam is defective
To verify #6 run a diagnostic within 10 minutes of the next occurrence and record the reference ID number. Do not post the reference ID number here. Call Sonos Tech support to discuss the diagnostic.
When you say “it drops” do you mean the audio stops or it disappears from the App or both?
Here are the possibilities:
- Loose HDMI cable connection on Beam and/or the TV
- Defective HDMI cable (try another cable to test)
- TV firmware needs an update
- Beam needs an update (check in Sonos app)
- TV is switching the sound output to something else (like Bluetooth)
- Beam is defective
To verify #6 run a diagnostic within 10 minutes of the next occurrence and record the reference ID number. Do not post the reference ID number here. Call Sonos Tech support to discuss the diagnostic.
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