My Sonos connection to TV

4 replies
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My Sonos Beam connects to the TV starts playing then drops. I have tried everything I can do. Still not working. I disconnected and connected it again, but it keeps dropping.

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AjTrek1Answer

Here are the possibilities:

Loose HDMI cable connection on Beam and/or the TV
Defective HDMI cable (try another cable to test)
TV firmware needs an update
Beam needs an update (check in Sonos app)
TV is switching the sound output to something else (like Bluetooth)
Beam is defective

To verify #6 run a diagnostic within 10 minutes of the next occurrence and record the reference ID number. Do not post the reference ID number here. Call Sonos Tech support to discuss the diagnostic.

Together Everyone Achieves More = T.E.A.M.

AjTrek1

When you say “it drops” do you mean the audio stops or it disappears from the App or both?

Together Everyone Achieves More = T.E.A.M.

E

E GAuthor

Contributor I

The audio stops but you can see it's still connected.

AjTrek1Answer

Here are the possibilities:

Loose HDMI cable connection on Beam and/or the TV
Defective HDMI cable (try another cable to test)
TV firmware needs an update
Beam needs an update (check in Sonos app)
TV is switching the sound output to something else (like Bluetooth)
Beam is defective

To verify #6 run a diagnostic within 10 minutes of the next occurrence and record the reference ID number. Do not post the reference ID number here. Call Sonos Tech support to discuss the diagnostic.

Together Everyone Achieves More = T.E.A.M.

E

E GAuthor

Contributor I

Thanks. It was the cable. All sorted

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