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Answered

Mesh system challenges with Sonos Era 100

  • January 7, 2026
  • 1 reply
  • 43 views
A

There is a real snag with the new pair of Sonos Era 100 and my Mesh Deco X50 where I am getting kicked off and having to reselect the speakers and start from scratch.
 

I have pretty good patience but having done this some 30-40 times I am wondering if there is something non compatible about mesh (which moves across networks) and Sonos wanting to be static on one router.

In have 

  • Set a preferred routers for the Sonos and my phone 
  • rebooted the rooter and mesh and updated all the software 
  • tried using the Sonos from another device to check its not my phone

All / any advice welcome. 

Best answer by Airgetlam

There’s several things that might be askew, certainly what you’re experiencing isn’t normal. I’d encourage you to read this thread and if you aren’t successful,  the next time one of those disconnects happens, don’t factory reset your system, instead  submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

1 reply

Airgetlam
  • Airgetlam
  • Answer
  • January 7, 2026

There’s several things that might be askew, certainly what you’re experiencing isn’t normal. I’d encourage you to read this thread and if you aren’t successful,  the next time one of those disconnects happens, don’t factory reset your system, instead  submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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