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sonos one’s cutting out (rebooting) at higher volume / bass

  • January 6, 2026
  • 6 replies
  • 86 views
M

So to keep it simple;

 

3 units, two of them used as a surround setup with a beam. Since having them they work fine for hours, weeks, months until…. You up the volume. Then they start dropping out. All units (play ones) suffer from this issue. 
 

I have had numerous cases over the passed years….. Sonos had me try everything;

 

change channels, swap the setup, wired setup…..

they keep insisting it is network related…. or power related (yeah right) the only thing cutting the power is the units themselves because they seem to have an issue.
 

this can’t be network related or they would cut out / reboot more often. It only happens at higher volumes.

 

I have even tested one of the units paired directly to a teltonika wired / wireless 4G routers and it still cut out / rebooted (powered of my home router) and even on a wired connection with this router it happened.

 

Diagnostic:[redacted]

 

I am 100% convinced this is bad batch as all units have been purchased from Sonos directly (so they’ve probably came out of the same production batch)

taking one of the speakers to a friends house and testing it….. guess what…. It cuts out at higher volumes (reboot).

I have even suggested to swap them for other ones (happy to pay upfront in case I wouldn’t return them) they wouldn’t let me….

 

im sick of this entire situation, over the past years I’ve installed numerous units at friends and family and although I have came across a lot of network issues I’ve never seen anything like this…..

 

Moderator edit: Recorded and removed diagnostic number

Best answer by Airgetlam

This is a forum, the only Sonos employees who respond here are forum moderators. If you want a direct response. You’re much better off if you call Sonos Support to discuss your concerns.

99.9% of responses here in this forum will be from other users. 

6 replies

buzz
  • buzz
  • January 6, 2026

Diagnostic numbers are not allowed in Community public areas. You can expect a moderator will edit your post.

With respect to shutting down at loud Volume, SONOS units are designed to do this if you’ve reached the unit’s power limit. If this is the case, there will be tracks in the diagnostics.

We humans have been conditioned to equate distorted with “loud”. Typical amplifiers will enter a high distortion mode as the power limit is reached. That’s usually how we accept that it’s playing “loud”. In my college apartment we could play at levels where verbal communication was very difficult, but we had not yet reached the distortion threshold. Guests would approach, hands cupped, yelling into our ear “turn it up” because it did not seem “loud” yet. This same crew, in another apartment, using a dreadful little compact unit, would be playing “loud”, yet conversation was easy.

Rather than entering this high distortion mode, SONOS units will reduce Volume or shut down. In this respect they will never become “loud”.

    M
    • madtraxx
    • Author
    • Contributor I
    • January 7, 2026

    Ok, it happens when watching stranger things at 14% volume when there’s a lot of bass…. I’m not pushing the limits of the speakers by upping the volume anywhere near 50% or something…

    Pools-3015
    Forum|alt.badge.img+17
    • Pools-3015
    • Prodigy I
    • January 7, 2026

    Ok, it happens when watching stranger things at 14% volume when there’s a lot of bass…. I’m not pushing the limits of the speakers by upping the volume anywhere near 50% or something…

    What do you have the bass and treble set at in the rooms settings? I noticed you didn’t mention a Sub, so Im curious to know if you have boosted toe bass to try and compensate?

    M
    • madtraxx
    • Author
    • Contributor I
    • January 7, 2026

    It is set to +6 (for the room setup) the single unit is set to +2.

     

    the test with the 4G router was done with the default settings.

    M
    • madtraxx
    • Author
    • Contributor I
    • January 8, 2026

    ​@SONOS a response would be appreciated 

    Airgetlam
    • Airgetlam
    • Answer
    • January 8, 2026

    This is a forum, the only Sonos employees who respond here are forum moderators. If you want a direct response. You’re much better off if you call Sonos Support to discuss your concerns.

    99.9% of responses here in this forum will be from other users. 

    Bruce
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