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My system is no longer adding content 

Hi everyone,so I have up and running 3 Sonos One (Gen 1) speakers since forever.Today, however, I noticed that one of them does feature a different hardware-version number than the other two — 1.21.1.8-2.1 VS 1.21.1.8-2.2Given they‘re all Gen 1, shouldn‘t they all come with the same hardware-version?  Appreciate your insights! Cheers!

I have a Sonos Beam , 2 Play 1s and a mini sub in my living room . When turning on the TV the Beam works fine but the two Play speakers and the mini sub don’t put out any sound. They show as connected on the app and are all on the same strong signal wifi network . I have to disconnect the whole setup from the mains and power back on for them to start working . This is obviously not ideal . I’m at a loss as this has been happening for several months , but wasn’t an issue when the system was put in three years ago,I have an Arc system with two Play 5’s and a mini sub in the cinema room that works absolutely fine , none of the same issues . Samsung TV is connected to the beam via  HDMI eArc Any suggestions ?

I have  new album in my music library and in the Sonos’ app the album songs are not in  order how do I correct?

Since the new app was introduced, my pair of Era 100 will not stay in sync. The delay from one speaker to the other keeps increasing. After setup, withing a day when I turn them back on there is an “echo” due to delays. Within a couple of days they get even further apart in timing to where it is totally unlistenable.If I reset my router, this most often seems to fix the problem, but I don’t want to have to do a twice daily reboot of my router, nor was this necessary at all before the Sonos update to the new system.If I try to remove the stereo pair and then recreate the pair, then only one speaker will have sound in the pair.So I end up power cycling the speakers, rebooting my router, have issues with the speakers being found, then finally put them back into a stereo pair, but this is crazy. I have wasted so much time on trying to get these speakers to stay working as a stereo pair. None of the updates have made it any better.I have tried giving the speakers a fixed IP address assignme

In bluetooth mode, can a Roam be stereo paired with another Roam?In bluetooth mode, can a Move be stereo paired with another Move? Having just returned from holiday, and taken a pair of echo dots, then had the daily wrestle with the hotel wifi to get them working as a pair, I decided that bluetooth speakers that I could pair in stereo was the way to go.Having looked at the market, prices of well-reviewed brands, Megaboom for example, are similar to the Roam. Then, looking on from that, the Move then offers sound quality comparable to the Era 100, so why not use a pair of those on holiday because I can just walk out the door and there are no complicated shenanigans to set them up at a hotel, then reset them at home for integrated use. Any thoughts? ...purely on stereo pairing the same species?

Looking for guidance.  I still have a cable box through Xfinity to provide my cable service.  I have surround sound in my main room through a Yamaha receiver which is connected to my port.  However, through my kitchen, foyer, and other rooms i have a combination of Sonos 5’s and Sonos One’s.  Typically on a Sunday when NFL is on, i like to connect the main room, and tie the speakers in the kitchen and other areas of the house to hear the game i’m watching.  When the season began, i went to connect all of the speakers together, and the option in my Sonos app for “Line IN” or “TV” was gone.  I spent the next two hours on the phone with support.  We reset the port, we deleted the app from my phone and reinstalled it, nothing would get the option to connect the speakers together through the surround sound.  Regular streaming music was fine and could be played to all of the speakers.  This would elude that the port was working.  This happened to me in the past, but was resolved when an upda

I setup my era 100 speakers as surround speakers with my arc bar. After setup, neither speaker has sound coming out of them.  any solutions or tips?

Hi. I have an LG 65" TV with eARC, a sonos arc soundbar, and a PS5. I have played some UHD Blu-ray movies (Logan, Thor Ragnarok), which are supposed to be Dolby Atmos, but only PCM is showing in the app. I have Dolby Atmos as preferred sound on PS5. What am I missing?Thanks for the help and support. Manny

A device is connected with router1 and B device is connected with router2 with same account.Then, is it posssible to control B device with sonos app when phone is connected with router1? 

I am trying to add a boost to my network. All my stuff is S1 and it says boost is incompatible but I have read that it can be added with S1 app. How to go about this?

Three times, Sonos support has ghosted me. They ask for diagnostics, which I send, and then I never hear back, and emails on that thread go completely unanswsered.The last two times this has happened, Sonos support had actually initiated the conversation with me after an email I’d sent to ceo@sonos.com.How do I get Sonos support to stop ghosting me?My system worked fine before the app update in May, and it’s been a source of daily frustration ever since

So I want to buy the Arc Ultra + Sub 4. My country is not listed, I have to choose 'Other'I would prefer to order from the Sonos website as I see there are offers when ordering a set, which is nice.- Does Sonos ship orders to Greece from this website?- Is the order sent from the US or a Sonos warehouse closer to me, in Europe?- How many days does it take for my order to arrive?

I recently have encountered an issue that music constantly would be paused out of nowhere OR my five sonos s1 gen2 would go silent whilst the app stills shows music playing.  Furthermore, I couldnt play music with my five speakers at the same time, it would go silent 4 or 5 times during one song. By the way, I use apple music. I have checked my WIFI connection, rebooted everything and updated softwares to date.So apparently it’s not about an internet issue.  Does anyone have the same experience like me? 

[forgive the typo in the headline, can’t edit that]I setup my brand new Move 2 using the app over my gigabit mesh WiFi (so speed isn’t a factor) but when I try to play music from Spotify or Pandora on the Move 2 it cuts in and out like ‘picket fencing’.   Horribly annoying.  If I use the crappy Sonos app it doesn’t do it as much, so I believe it’s something to do with Apple AirPlay.  However, I can stream to my Bose ear buds and JBL Bluetooth speakers just fine using AirPlay so what the deal. Does Sonos want to force me to use their app? 

I see the the Arc Ultra will have Bluetooth. If I have an Arc Ultra paired with a Sub and connect to the pair using Bluetooth, will the sub play sound?

i have managed to have my Roam speak connected to my Ray Soundbar for the past 18 months or more, this week I took the room speak away with me and connected to another network. Since coming home I reconnected my Roam speaker and it’s not on the app anymore however my RAY and SUB are connected and playing TV sounds. The roam will only play dual music via Spotify with the Ray, and still wont show as a solo ‘Roam’ device on the app. I have spent the last 3 days trying to work it out….. Any help or advice would be greatly appreciated!

I have two Sonos One SL together with the S1 app that was working well. Haven’t really been using them for a while but should today and was prompted to see if it was compatible with s2 upgrade (or something like that), the app checked, and prompted me to download, it also informed me that I wouldn’t be able to go back, I clicked and was taken to the Sonos App (Note: Sonos, not S2) in App Store, installed it, opened it, and choose (in the following order):“Connect to existing system”, it scans wifi and I get an “This system is only compatible with Sonos S1 Controller”. “Add speaker...”, it scans but doesn’t find anything…Now to the bonus: My S1 seems to have a connection with both speakers, but I can’t get any sound.What to do? Factory reset?Best,Mikael

I cannot add BBC Sounds to my content services.I found my address was set to Norway (an issue in itself) and corrected it. No joy, I removed the app, restarted my phone and reinstalled the app. No joy, I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

I have a Sonos ARC with two era 300 serving as rear speakers paired with the Sonos sub 3 and this is connected via an e-arc to a hiicence TV that supports Dolby Atmos, HDR 10 and 4K however even when I play content from the various streaming services, such as Netflix, Amazon prime Apple that has Dolby Atmos , and also some media that I have downloaded through this system, it does not give me a Dolby Atmos symbol on the Sonos app. It shows PCM 2.0 and I don’t think I’m getting the output although on my TV it flashes for about two seconds saying Dolby Atmos is anybody else seeing this and can help

Yesterday I  downloaded Macbook 15.0.1 to my macbook and now the sonos sound bar cannot be connectd to tv output.  Any ides,  It was fine before downloading this latest version.

I use Google assistant to launch spotify contents on Sonos One.Assistant voice correctly repetes what I asked to play on Sonos, but nothing happens.The problem has appeared randomly. I try to reset everything but still not working 

With my Sonos1 network whenever I play a soundtrack, tracks play for a minute or so then skip. Why? How can I fix ?

My Sonos app keeps crashing repeatedly every time I try to go to the voice control option, any tips or reason why? Also my Sonos Beam stops playing music from time to time, and I don't have WiFi issues.

I have two pairs of in-wall Sonance Architectural Speakers wired to an Amp. I have had no difficulty in the past detecting them. There are no other Speakers wired to the Amp. The detect function no longer works. Is it possible th as that I have mixed up the polarity of the cables?