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The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve? 

Hi everyone.  Can anyone tell me when the 80.10.06 Android update will be out. I know some of you already have it, but nothing here in Southern Italy (Calabria) yet. Many thanks for your help 😃

Hi, I recently purchased a pair of Eras 100 speakers. When installing, I was impatient and responded yes to “install on all devices on network.” Big mistake, as I work from home. A week later, I couldn’t log onto a work server. After digging and digging, our technical support mgr asked “what is Sonos?”.  Apparently Sonos used the IP address of this server. I had to unplug the speakers (I do not know where he saw these speakers but he dug deep).   I would like to remove Sonos and any mention of it completely from my work laptop (Windows) and would appreciate suggestions on how to do so.I have the Sonos app on my iphone.Thank you in advance.Lori

I have replaced my standard Sky broadband router with an ASUS RT-AX58U and everything works fine apart from the Sonos Play1 and Play3 which will not connect.  When I plug the Sky router back in and run the Sonos setup everything works again.Is there a compatibility issue between Sonos and the ASUS router or are there particular steps I should be taking?

I connected my youtube music account but I can't seem to use anything. I can't see any of my playlists or search up any songs.Ive tried disconnecting and reconnecting yt music to sonos and even reauthorise. Nothing works. Please help anyone?Also spotify works fine.

My Patio setup with Amp and Polk speakers won’t connect with any other rooms.  I can play music through the Patio, however, it won’t sync with other rooms even with the Patio next to the living room.  All other rooms can connect with each other without issue. I’ve reset the router, disconnected the power to the Amp, shut down the App.  Nothing seems to work so far. I submitted a diagnostics: **********Moderator edit: recorded and removed diagnostics number

I use to be able to control the volume with my iPhone volume up or down and now I can’t, Lame , what’s up with that?

It stops playing music all the time. I have followed every step instructed by sonos and nothing solves the problem. I am ready to trash the whole system and abandon the sonos company al together. They know nothing about sound and tech when put together. And there tech support is sub standard. I will by bang and o for my next system or go back to studio speakers 

is it me or is the sonos MISSING MUSIC LIBRARY  sorted from the poor updated app they  released a few months ago, still getting error 913.. checked all file sharing settings etc won't recognise my MUSIC FOLDER ON MAC,I don't have a  NAS DRIVE EITHER  any help would be greatly appreciated 

I tried to connect my Era 300 by wifi with my pc for the 1st time. I tried to use the website’s app but it didnt find it. 

Since the recent changes, my Beam (G1) keeps disappearing from the system. With a lot of fiddling, I can get it back but haven’t managed to identify a consistent simple workaround.  Suspect this is something to do with switching between TV (optical connex) and Sonos system as the system is generally used for radio in the day and TV at night. Mark Enderby

I got two Era 100 speakers yesterday and set them up using the SONOS app.  I paired and even tuned them.  I expected stereo for every device and app I connected, but that’s not what happened.At first, two SONOS era 100 with stereo pairing played left side only. I unplugged both speakers. later, the Sonos app played stereo for Radio or Spotify attached to the app.  Switching to some other app outside of SONOS goes back to a single (left) speaker - and stays there until I unplug both speakers. Also, I cannot get stereo to play from our iMac ever (the whole reason I got these speakers!!).  To get stereo from the SONOS app, I must unplug both speakers and then go straight to the SONOS app on my phone. what should I do so that both speakers play in stereo mode regardless of which device I use?  I also want to use other apps besides SONOS on my phone.

Does anyone know if you can pair the Sonos Move 2 to any of the soundbars and make them a surround system?

I installed 3 new sonos amp for my customer upgrading from their existing S2 sonos connect amp setup as they wanted to use airplay 2 features.after setting up the 3 x new sonos amps I tried to use one of the old sonos connect amp for an additional zone powering 2 x speakers. i factory reset the old connect amp and It initially allowed me to add to the new system but then kept saying that the connect amp needed to be added and would not complete the process and error message unplug power for device reconnect and try again. After several attempts i decided to remove and test back in my office. I factory reset the Sonos connect amp and have added it to a new system with 1 x sonos move. It seems to have added to the system fine and i can play spotify to each of the devices but if i try grouping them together it will not complete the task and error message unable to connect please try again later. Any help or guidance on this matter would be appreciated. 

I recently replaced my phone and had to reinstall the sonos app. That's where everything went wrong. For unknown reasons my Beam was no longer set up on my network, could have happened any time to be fair as I can't remember using the app this year. No problem though, I can follow the setup. Done it plenty of times before.  Unfortunately I just couldn't get it to connect to wifi. Tried the usual things but after a few days I decided to just use a wired connection to prove i was not loosing my mind.  So I tried setup again and I get a can't connect to "" error. Very odd. I can see the device has an ip on the network and I can connect via the Web to run ping etc so it's definitely on the network but the app just won't complete setup. I am out of ideas.  It is a few years old now but it works fantastic and I was considering a couple of additions like a sub but until I can get the setup complete I don't want to spend anything incase it's dead.  Any ideas?  Most advice i see says to use wir

I would like to use Sonos‘s voice control to equalize volume level across multiple speakers or speaker groups,  

What does the battery symbol with a lighten blot through next my sono move when trying to hook up to my system. ? 

Dear all, I've worked in IT my whole life and feel confident with computers, networks, and peripherals, but this Sonos issue has me stumped.My friend’s Sonos system includes seven devices: the Arc is on Ethernet, while the others use Wi-Fi on a new, high-speed Asus router. Everything works flawlessly, and the Sonos app opens smoothly on both his MacBook Pro and iPhone.The problem starts when we add a new Sonos Move 2 to the Wi-Fi. Although the router shows it as connected with no IP conflicts, the Sonos app immediately exits its active mode, displaying an error message instructing me to check network settings, firewall, and allow incoming traffic—all of which are already configured. Turning off the Move resolves the error, but turning it back on reintroduces it.Everything is updated to the latest software. Has anyone encountered this or can suggest a fix? It's driving me nuts! :)Best regards// Roberto

So new internet provider and router. Speakers can’t be found/ connect to new system. Do I have to do a factory reset or am I missing something here? 

good evening, I have a question. I bought two Sonos ERA 100, I wanted to connect them to my hi-fi system. if I bought the original line in adapter and I connect it to the system, do both speakers work or just the one connected with the cable? does the speaker not connected via cable communicate with the other one that I connected with the adapter? thanks

Hello, this morning my sonos beam gen1 stopped to workKnowing the low quality of the service, I’ve expected that there was some problem.After some tests, I’ve decided to reset the device. Now I cannot even make it connect to the networkI’ve sent a diagnostic Il numero di conferma è: *********.Any chance it comes back on line? Moderator edit: recorded and removed diagnostics number

Sorry if this topic has come up before and if there are solutions being developed.  However, I have built and rebuilt my music libraries at least 6 times now.  Each time I create them I am able to establish them and index all of the files.  Then I am able to play music from them for a day or two.  Then after a day or two the music libraries have disappeared and it is as if they have never been created.  Needless to say, I am sick and tired of having to rebuild these libraries every few days.  I am really at the point where I am ready to ditch my Sonos system and make an investment in a different system that is reliable and stable.  I used to really love my Sonos system and have enjoyed it for many years.  But these days the reliability of the system and the app are so poor it is not even worth using it any more.  Please tell me something is being done to fix this.

HiI currently have an ARC, Sub gen 2, and 2x Era  300 as surrounds. They are currently in a detached room and i absolutely love watching movies “as they are meant to be watched” We may soon be moving to a semi detached house which will mean my set up will be in a room joined to a neighbor and i am worried my levels my be a problem so i am looking for advice on placement and vibration mitigation.Worst case scenario, i have purchased the Ace headphones but i would obviously prefer to not use them all the time.Any ideas anyone ? 

Anyone have a 15% credit they are willing to spare? Would like to pre order the new Ultra and don’t have any offers in my profile. Long shot but worth a try! 

I’ve upgraded to new iOS app (80.01.11) on iPhone running 17.5.1. Sonos Playbar & Play:1.Sonos app settings have Local Network & Bluetooth enabled (disabling either makes no difference). App reports No System Found, and I can’t add system. It is connected to my Wifi (I can see the devices via wifi mgmt tool). I can see and control the system via Sonos Controller for PC (v16.2) over wifi - so there is no problem with my network setup, or the Playbar/Play:1 connection to the network.Is this a known problem on this new app, any known workaround or fix?