Room Connection Issues

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My Patio setup with Amp and Polk speakers won’t connect with any other rooms. I can play music through the Patio, however, it won’t sync with other rooms even with the Patio next to the living room. All other rooms can connect with each other without issue.

I’ve reset the router, disconnected the power to the Amp, shut down the App. Nothing seems to work so far.

I submitted a diagnostics: **********

Moderator edit: recorded and removed diagnostics number

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MoPacAnswer

Headliner III

Are all your Sonos devices on the same firmware version? Should be 16.4.2

To find out on the app go to Settings ( gear icon ) - Manage - About Your System. Scroll down to see device info where the firmware version is also listed.

MoPacAnswer

Headliner III

Are all your Sonos devices on the same firmware version? Should be 16.4.2

To find out on the app go to Settings ( gear icon ) - Manage - About Your System. Scroll down to see device info where the firmware version is also listed.

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ecoppingAuthor

Contributor I

Updating the system worked. Should’ve been one of the first things I tried. Thank you for the reminder.

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