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Does the device need a period to charge before using? 

So the one thing that was working, Trueplay, has now been broken.  There is now a quick option, which was very quick and did nothing IMHO.  The standard option is there but is broken.After having to perform Trueplay again I no longer have access to EQ or Loudness settings. Well the setting can be changed but it has absolutely no effect on the sound. Also the Sub phase option is visible, that normally goes when Trueplay is active. Turning off Trueplay changes the sound but the EQ still does not work.My Sub is stuck on 16.3.1 which may be the issue but no amount of resetting has sorted this.  I also had Auto updates turned off, but that was ignored!So another evening where all I wanted to do was relax to music has been wrecked by a useless update, and again no release notes to see what this was supposed to fix, or break.

I have had a SONOS system for the last 10 years and for the last couple of years I have been using APPLE TV as my streaming service device.  Last week I decided to update my SONOS System and purchased the ARC sound-bar and a couple of 300’s for surround sound.  Ever since I setup the ARC my APPLE TV Remote does not work properly.  It works the volume and turns the TV OFF fine but after the TV has set for 20 to 30 minutes the APPLE TV Remote will not turn my TV back on.  I have traced this down to the ARC as I have disconnected the ARC from the TV and the remote works fine to turn the TV back on.  Hook the ARC back up and the remote will not turn the TV on.  I have been on the phone with SONOS for hours with no resolution.  So, I am just wondering if anyone else is having this issue.  The ARC and the 300’s are the only thing that has changed with the setup I have been using for years.  Any help would be appreciated.  Thanks

I have owned a Sonos since they were featured on Queer Eye donkeys years ago. I have owned the original CR100 controllers and updated to the new series 3 years ago. How the f$%k do I select a different room to control without switching whats playing in my current room?I really hope all the people involved with the new app are burned at the stake. If asked, I now actively discourage people from buying a Sonos product. Cant even figure out on mobile how to change music… I have to go to the desktop app.  Associated Product: ---------------------------------Beam: BasementPlay:1: Basement (LS)Play:1: Basement (RS)Play:3: Basement StorageSonos One: Ellas SonosPlay:1: James SonosSonos Move: Jeremy Office (R)Sonos Move: Jeremy Office (L)Sonos Five: Kitchen (L)Sonos Five: Kitchen (R)Sonos Five: Living Room Sonos (RS)Sonos Arc: Living Room SonosSonos Five: Living Room Sonos (LS)Beam: Master BedroomSub: SubSub Mini: Sub MiniSonos One: Williams Sonos 

I posted this in another topic, but it seemed that it required its own topic, as I couldn’t find any existing posts about it: Yes, in addition to the multiple copies of albums, which appears to happen due to multiple artists on an album, the track listings are also screwed up due to multiple album artists. And YES, I HAVE “SORT FOLDERS BY” SET TO “SONG NUMBER”.  Just wanted to clarify. The track listings are now sorted by the “Artist” meta data and then the track number.  Here’s an example from my library from Tha Alkaholiks album “21 & Over” - this is the order of the tracks listed and the Artist metadata, so you can see how the sorting is broken by sorting on the Artist.  All the meta data for these tracks are fine - the track listing is displayed correctly in the Apple Music application, but here’s what Sonos displays for the track order: Track 02 - Tha AlkaholiksTrack 03 - Tha AlkaholiksTrack 04 - Tha AlkaholiksTrack 08 - Tha AlkaholiksTrack 09 - Tha AlkaholiksTrack 07 - Tha Al

I set up a system for a client, (7 amps, 2 Beam bars so far) this week using current android app. The transfer ownership function will open, go to 2nd page and freezes there. All equipment software is up to date. I have deleted then added back the app, cleared cache, restarted phone but app will freeze when I try to transfer. Aby ideas?

In the iPhone app I can't find the slide to set the synchronisation of speech with the lip while in the iPad app there is, is it a bug of the iPhone app?

My Napster connection as failed! I’ve tried rebooting the system, I have deleted Napster from the system now I can’t reconnect to Napster keeps telling me to check my internet connection!my system is playing all of my Apple Music so I’m not sure it’s my internet!!!any help ??? 

I can no longer search YouTube Music from the Sonos app. No matter what search term I enter it tells me there are no results. See examples below. I have reauthorized and removed and reinstalled the YTM account all to no avail. Anyone have any suggestions?Another annoyance is that when I try to call Sonos support I keep getting disconnected before I speak to anyone.  

My roam started has melted at the back charge plug which has fallen apart now , it’s only just over a year old is this going to be warranted or will I have to go to consumer rights ?

When I change the individual or total group volume in the iOS Sonos app, I can see the sliders for each speaker jump around and I can hear various speakers leave and re-enter the group. Sometimes it settles on the volume I set. Often it doesn’t.Also, more than once I’ve had to stitch off and switch on speakers so that they can be found by Sonos.

My beam is no longer connected to my TV - it happend just out of now where. I restarted/connected everything again, I have a samsung tv - what do I need to do? Thanks for any help!!

My sub gen 3 is showing as connected to my Beam and 2 x Era 300...but no sound. I've unplugged, plug back in - no joy. Done a factory reset and added back in, twice, still no joy. I'm fresh out of ideas. Any further suggestions welcome...

Why is the new app so bad. I can’t clear the queue of music. Does any one know how to do this. Very frustrating.   

Until about two days ago, the app allowed changes to music to beam on IOS or Android.  I now no longer can control beam but can control my Move.  Wifi working fine and indicated as strong signal.  I can send text via Smart things.  I can see the ARC linked volume change from my TV remote.  No updates are noted as being required.  Any ideas what is going on? 

I lost the national radio stations Radio France, especially France Inter. it is a major problem to me and I cant to sell back the system if I cannot recover.I can get France Inter in Chinese but I am French!It is really a basic to be able to listen to the radio!

Hi folks; I have a restaurant with 6 Sonos One’s in the dining room. They want to have the option of using a stereo line level sent to the Ones rather than the app. Is the AMP an option? Is there a piece of (3rd party) hardware available to stream to the One’s? Maybe a raspberry pi?The AMP would be great because then I could get them to add a couple of subs.Any thoughts would be greatly appreciated! TIAGlenn

Recently updated iPad to iOS 18 now although Global Player is showing on Music Services it will not play any music. In addition can’t add the new Rayo App it just tells me that I am not connected to the internet. I know the system is works as I can play music from Spotify and from BBC Sounds.

Hi Our setup is probs a bit older, we have several Play 1’s, Playbar, Play 3, Beam etc - we also have Sonos Boost on the network.I want to take 2 x Play 1’ to a house for the weekend. The house does not have sonos. So Can i take two speakers temporarily and use on their wifi, but log into my accounts with my streaming services?I’ve searched Google but the rental topics are not relevant for my needs.How wouild I do that, and do I need the Boost? Is there a process? Thanks

We were told app updates were coming every two weeks. Well, it’s been over two weeks since the last one and nothing.Does anyone know what’s going on?

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence  *Moderator Note: Removed diagnostic number in title of thread*

Once my new Roon Music Server arrives I will begin phasing out Sonos forever, by replacing my flakey Sonos speakers with hardware that does NOT impose inscrutable proprietary constraints, thereby creating a horrible user experience. Goodbye Sonos. See you in joyless non-musical hell. 

I have a sony str dh590 receiver hooked up to two wharfdale evo 4.3s and am trying to bring it into my system via the sonos port. I bought a pearl digital optical cable but it doesn't connect to the digital out on the sonos. What cable do I need? ( i got the port second hand and the only cable in there was the rca cables)

I have a sub that continually stop working, looks like it is not connected to power - but it is.I noticed if I disconnect it for couple hours/night and connect it in the morning it starts working and join the system - all good for some time. Than it happen again and again. Disconnecting it for 10-15 min does not help it acts like it is dead (does not blink the led). Each time I want to watch the movie or listen to music this guy is off it is terribly frustrating. I already change power connector to something like this: Honeywell Surge Protector/Spike Guard/power Extension/Power Strip, Master 12000Amp,1.5 Mtr Cord.But it did not make any difference :(

Ich kann aktuell die Lautstärke der beiden ERA100 Lautsprecher nicht mehr individuell einstellen. Kennt jemand die Gründe?GrüsseSalinsky