I have a Sonos One Gen 2 speaker. Worked fine since i got it Christmas 2022. We moved house recently and I cannot get it set up on the new WiFi.
I have tried factory reset.
I can get it to the point where it connects to the speaker by phone, plays the chime and then asks for the wifi password. it will not pass this point, its as if the password is incorrect.
i have tried connecting directly to router via ethernet cable. no joy.
I appreciate any help, thanks.
Best answer by Ian_S
I guess seeing as you just have the single speaker, and it’s a new house with new WiFi, one option is to delete the app everywhere, factory reset the speaker and when you re-install the app, select the option to create a new system rather than change existing? Unless of course that’s the route you have already taken. I’d use the iPhone initially stop do the setup, seems slightly more reliable.
Have you followed these steps: https://support.sonos.com/en-gb/article/connect-sonos-to-a-new-router-or-wi-fi-network
For future reference, please Factory Reset until advised to do so.
If the issue persists, please try another mobile device, this sometimes has an impact.
hi. i tried the steps just now (i also tried that a while ago blindly whilst trying everything and that is what prompted me to factory reset).
it searches for nearby products but cannot find any, “...make sure you’re standing near..” etc. im right beside the speaker.
The Sonos is flashing green slowly.
i will try with another mobile device tomorrow.
thanks.
Is this your only Sonos device? If yes then factory resetting your device will have deleted your system as your settings are stored on each device.
Have you tried adding the speaker from scratch?
When we moved house the first thing i tried was to set it up with the WiFi in the new house. the app on my phone asked me to update first so i did that. im not sure i ever used the app since i got the device, we always used spotify or similar and just chose the speaker to play on.
once in the new house I followed various methods to set it up but all deadended. then i reset factgory settings.
we have only one Sonos device.
thanks.
i tried it last night with an iPhone (my own is Samsung).
it took about 3+ mins on the screen when it was trying to connect to the Sonos but it eventually connected however it said “you may not see your device in system settings, you may need to unplug power and restart your Sonos device..”
the light on top of the Sonos went to a slow white pulse.
we did that and it didn’t work, its still not showing on either my phone or my wifes.
after that the Sonos app on the iphone asked to be updated, which we did. again still not showing.
Can you try connecting your device via ethernet and checking for updates.
+19Hi
Welcome to the Sonos Community!
I can see that your speaker is still offline, so I am sorry to see that this problem is still affecting you.
To give your speaker the best chance of being found, please reboot your router by switching it off for at least 30 seconds. While you wait for it to reboot, please also reboot/restart your phone/tablet too.
After doing this, what does the speaker’s light do after plugging the speaker into power? Does it flash white for a time, then go to solid white? If so, please open the app to see if the speaker is found. If not, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
If the speaker flashes green, please try adding it to the app as before.
I hope this helps.
I guess seeing as you just have the single speaker, and it’s a new house with new WiFi, one option is to delete the app everywhere, factory reset the speaker and when you re-install the app, select the option to create a new system rather than change existing? Unless of course that’s the route you have already taken. I’d use the iPhone initially stop do the setup, seems slightly more reliable.
I guess seeing as you just have the single speaker, and it’s a new house with new WiFi, one option is to delete the app everywhere, factory reset the speaker and when you re-install the app, select the option to create a new system rather than change existing? Unless of course that’s the route you have already taken. I’d use the iPhone initially stop do the setup, seems slightly more reliable.
this worked, thanks for all the replies but this one should be the best answer, i didn’t pick the other one.
i uninstalled the app, factory reset the Sonos One (gen2) and it connected pretty straightforward after that. i used the Android phone in the end just fyi. i don’t know why i didn’t think to try that before!
thanks again.
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