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Like many on here I have an issue with intermittent cutting out of Era 100.

Purchased Beam & 2 Era 100 speakers for tv. Set up no issues, but when playing TV Era speakers intermittently drop sound. Assumed network so upgraded Sky to guaranteed high WiFi in every room including (new router)  (at a cost), no improvement, at times it drops all sound for several seconds. Spent half my life it seems in chat with Sonos to be told to sit in a queue to talk to someone despite going through every diagnostic with chat support. Stil no closer. Even replaced era speakers with existing play 1 speakers and same issue occurs. Rebooted everything, reconnected everything and feel £900 wasted so far. It’s almost u listenable. Works ok for music, Spotify etc, but for tv it’s intermittent drop out since installation. Sonos seem to know about issue but customers are not getting solution. So, anyone help as I feel left and abandoned with a system that I cannot listen to.

If the Era 100s are bonded as rear surrounds to your Beam, then they do not use your routers WiFi signal. They should be using a ‘direct’ Ad-hoc 5Ghz wireless link to your Beam’s WiFi adapter. So changing the router is likely not the solution here. Have you got the Beam wired and perhaps disabled its wireless adapters? If so, then you need to re-enable the adapters for things to work correctly. If not, then try power-cycling the Beam, rather than the Era surrounds.

Hi Ken, thanks for your message. The beam is connected via the arc hdmi as instructed. Apart from setting up the beam using the Sonos app, then setting the era 100 as per the app, adding the network as instructed in the prompts and then making them a stereo pair. All instructions followed on the app. The sound plays and intermittently cuts out like many other topics in here. I have done no adjustments on the adapters as I have not been guided to do that.

Hi Ken, thanks for your message. The beam is connected via the arc hdmi as instructed. Apart from setting up the beam using the Sonos app, then setting the era 100 as per the app, adding the network as instructed in the prompts and then making them a stereo pair. All instructions followed on the app. The sound plays and intermittently cuts out like many other topics in here. I have done no adjustments on the adapters as I have not been guided to do that.

It sounds like you do not have them setup as a ‘bonded’ Home Theatre - it sounds like you may have them ‘grouped’ instead. Just to be sure about this, can you perhaps post a screenshot of your Beam room settings. See mine (attached), just as an example. 

 

Ken, you are a legend as I think by changing it’s worked. A few minutes with you has cancelled out hours of talking to Sonos chat. They were grouped not surround. Many thanks!!!!!

Ken, you are a legend as I think by changing it’s worked. A few minutes with you has cancelled out hours of talking to Sonos chat. They were grouped not surround. Many thanks!!!!!

Note for music playback purposes, you can set the rear surrounds to ‘full’ audio output too in the surrounds settings area of the Beam room, rather than having them set to ‘Ambient’ audio. You can also adjust the volume level of TV/Music audio between the front and rear speakers using the available volume-slider controls. See this link…

https://support.sonos.com/en-us/article/change-surround-audio-settings

Hope that assists too. 👍

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