Old S2 Sonos Connect amp grouping with Sonos Move issue

Question

I installed 3 new sonos amp for my customer upgrading from their existing S2 sonos connect amp setup as they wanted to use airplay 2 features.after setting up the 3 x new sonos amps I tried to use one of the old sonos connect amp for an additional zone powering 2 x speakers. i factory reset the old connect amp and It initially allowed me to add to the new system but then kept saying that the connect amp needed to be added and would not complete the process and error message unplug power for device reconnect and try again. After several attempts i decided to remove and test back in my office. I factory reset the Sonos connect amp and have added it to a new system with 1 x sonos move. It seems to have added to the system fine and i can play spotify to each of the devices but if i try grouping them together it will not complete the task and error message unable to connect please try again later. Any help or guidance on this matter would be appreciated.

Airgetlam · Accepted Answer

I’d suggest yousubmit a system diagnostic within 10 minutes of experiencing/recreatingthis issue, and call Sonos Support to discuss it.There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Marquee · Answer

Thank you Bruce for your suggestion! i completed the diagnostics and live chatted with support and the problem that they found was that the Move needed an update (which was strange because usually in my past experience when adding a new device to the system it ensures all other devices are upto date) any way updated the Move and now can group the 2 zones with out any problem. Now i will return to the customers house and see if i can addthe connect amp to the new sonos amp system.

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