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Mark West
Contributor I
October 12, 2024
Answered

Sonos app not working fully on laptop

  • October 12, 2024
  • 13 replies
  • 609 views

The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve? 

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Best answer by controlav

Thanks for your reply. I am also using windows desktop app but app not fully functioning in terms of queue management. Tried ringing Sonos but gave up after 35 minutes.

There are no “three horizontal lines” to drag in the Windows Desktop app. You just click and hold to drag the item itself.

13 replies

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Ken_Griffiths
Ken_Griffiths
October 17, 2024

I can play Apple Music on my iPhone without any problems. Even SONOS radio won’t work. It’s not a router issue since all other devices that rely upon the internet working perfectly fine.

SONOS has dropped so many balls the floor is littered.

I was once a booster of the product and even became a shareholder of the company. It’s just so disappointing.

It might be an IP conflict - that’s my thinking. The fact that the Apple Music ‘native’ App works is not relevant. I’m just another user like you. A router reboot might still help, but it’s a matter for yourself.

    Jackiegc
    Lyricist I
    October 19, 2024

    Agree Sonos app has ruined Sonos. It’s a joke, I’m beat out by someone’s 10 yr old JBL speaker because I can’t get anything to come up on the app. Don’t tell me to reinstall etc…. I’ve tried everything including restarting my phone- DOESNT WORK ANY MORE. I wish I could get a refund for all the speakers I own. Bose is easier to use, I have that at work and there hasn’t been an issue in years. 

    Ken_Griffiths
    Ken_Griffiths
    October 19, 2024

    Agree Sonos app has ruined Sonos. It’s a joke, I’m beat out by someone’s 10 yr old JBL speaker because I can’t get anything to come up on the app. Don’t tell me to reinstall etc…. I’ve tried everything including restarting my phone- DOESNT WORK ANY MORE. I wish I could get a refund for all the speakers I own. Bose is easier to use, I have that at work and there hasn’t been an issue in years. 

    I don’t see any reason to reinstall as that’s not likely going to resolve the issues you’re perhaps seeing, but if not done already, I do suggest you perhaps reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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