Skip to main content
Mark West
Contributor I
October 12, 2024
Answered

Sonos app not working fully on laptop

  • October 12, 2024
  • 13 replies
  • 609 views

The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve? 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by controlav

Thanks for your reply. I am also using windows desktop app but app not fully functioning in terms of queue management. Tried ringing Sonos but gave up after 35 minutes.

There are no “three horizontal lines” to drag in the Windows Desktop app. You just click and hold to drag the item itself.

13 replies

controlav
controlav
Lead Maestro
October 12, 2024

Works for me on the Windows Desktop app.

Are you using the iOS app on your Mac, or the Mac Desktop app?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Mark WestAuthor
Contributor I
October 12, 2024

Thanks for your reply. I am also using windows desktop app but app not fully functioning in terms of queue management. Tried ringing Sonos but gave up after 35 minutes.

controlav
controlavAnswer
Lead Maestro
October 12, 2024

Thanks for your reply. I am also using windows desktop app but app not fully functioning in terms of queue management. Tried ringing Sonos but gave up after 35 minutes.

There are no “three horizontal lines” to drag in the Windows Desktop app. You just click and hold to drag the item itself.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Michael01
Contributor I
October 12, 2024

@Mark West

It sounds like a frustrating issue! Here are a few quick suggestions:

  1. Update the App: Make sure you're using the latest version of the Sonos app.
  2. Restart the App: Close and reopen the Sonos app to clear any glitches.
  3. Reinstall the App: Uninstall and then reinstall the app to fix potential corruption.

Have you checked if this happens with all playlists or just specific ones?

Moderator edit: Note: this reply may be AI-Generated

Mark WestAuthor
Contributor I
October 13, 2024

Thank you Micheal01- I will try those suggestions.

BAR Dev
Lyricist I
October 17, 2024

I can’t play ANYTHING! I have no trouble searching but it simply circles forever.

I’ve tried uninstalling then reinstalling the app but it doesn’t work.

Ken_Griffiths
Ken_Griffiths
October 17, 2024

I can’t play ANYTHING! I have no trouble searching but it simply circles forever.

I’ve tried uninstalling then reinstalling the app but it doesn’t work.

What audio source, App & Sonos playback devices are you using?

BAR Dev
Lyricist I
October 17, 2024

I’m using the latest app, trying to play anything (SONOS radio, Spotify and/or Apple Music) on any of my SONOS speakers (1, 3, Playbar) without any luck. It’s been like this for several days.

Ken_Griffiths
Ken_Griffiths
October 17, 2024

Apple Music is having issues at the moment as reported here… 

https://status.sonos.com

However other services should be working okay - I would try a simple reboot of the local router and see if that might resolve things for you.

BAR Dev
Lyricist I
October 17, 2024

I can play Apple Music on my iPhone without any problems. Even SONOS radio won’t work. It’s not a router issue since all other devices that rely upon the internet are working perfectly fine.

SONOS has dropped so many balls the floor is littered.

I was once a booster of the product and even became a shareholder of the company. It’s just so disappointing.

Show more replies
Terms & ConditionsAccessibility statement