Contributor I

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spotify and google assistant

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I use Google assistant to launch spotify contents on Sonos One.

Assistant voice correctly repetes what I asked to play on Sonos, but nothing happens.

The problem has appeared randomly. I try to reset everything but still not working

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Sotiris C.Answer

Sonos Staff

Hello @Ale1911 and welcome to the Sonos Community!

I’d like to apologize to you and the rest of our users in this thread for the delay on my response.

Also my assistant has changed voice... without any reason.

The above makes me believe there’s been a change in your Google Assistant profile settings. You can find instructions by Google on the following page Change Google Assistant settings for both Android and iOS.

I would suggest you to follow the basic troubleshooting steps in our Google Assistant commands not working on Sonos support page.

If by doing so your issue is not resolved, please reach out to our Support team for some live troubleshooting.

I hope this helps.

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H

Hikariliang

Contributor I

Same exact thing happening to me

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Ale1911Author

Contributor I

Still no solution here!

Please let me know if you will figure it out. Good luck!

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M

Mazzeman

Lyricist II

Same here! The response from the assistant is a bit different now. Feel like something has updated but not in a good way

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Ale1911Author

Contributor I

Also my assistant has changed voice... without any reason.

I wonder what Sonos guys are doing in this very moment reading our messages 🤔

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Sotiris C.Answer

Sonos Staff

Hello @Ale1911 and welcome to the Sonos Community!

I’d like to apologize to you and the rest of our users in this thread for the delay on my response.

Also my assistant has changed voice... without any reason.

The above makes me believe there’s been a change in your Google Assistant profile settings. You can find instructions by Google on the following page Change Google Assistant settings for both Android and iOS.

I would suggest you to follow the basic troubleshooting steps in our Google Assistant commands not working on Sonos support page.

If by doing so your issue is not resolved, please reach out to our Support team for some live troubleshooting.

I hope this helps.

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Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

A

Antz13

Lyricist I

I started getting the same issue randomly. All signs point to something on Sonos end. No amount of troubleshooting fixes the Google Assistant+Spotify actions. It mentions that it's about to play and then nothing comes out. Removing GA and re-linking it made things even worse - GA never came back on another One speaker.

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106rallye

Not saying this isn’t a Sonos problem, but the fact this happens on Sonos and (possibly not on Google Mini) is in itself no proof this is a Sonos problem. Google does seem to handle Sonos-sourced requests differently from Google sourced requests.

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Ale1911Author

Contributor I

If i was the CEO of Sonos I would have already called Google to fix this issue. No one of my friends will never buy Sonos...

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M

Mazzeman

Lyricist II

I started getting the same issue randomly. All signs point to something on Sonos end. No amount of troubleshooting fixes the Google Assistant+Spotify actions. It mentions that it's about to play and then nothing comes out. Removing GA and re-linking it made things even worse - GA never came back on another One speaker.

Yeah been avoiding removing the link as they mention in other posts that adding GA to a speaker is broken currently 😳

The current answer seems like a bot answer too😅

I mean it's getting worse alright. I thought that the dust had settled but someone has to get booted for this I'm sure.

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Ale1911Author

Contributor I

Yesterday Sonos released an update. By magic, all issues are gone. Hope the same for you all

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