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RJP28
Contributor I
October 20, 2024
Answered

Dolby Atmos

I have a Sonos ARC with two era 300 serving as rear speakers paired with the Sonos sub 3 and this is connected via an e-arc to a hiicence TV that supports Dolby Atmos, HDR 10 and 4K however even when I play content from the various streaming services, such as Netflix, Amazon prime Apple that has Dolby Atmos , and also some media that I have downloaded through this system, it does not give me a Dolby Atmos symbol on the Sonos app. It shows PCM 2.0 and I don’t think I’m getting the output although on my TV it flashes for about two seconds saying Dolby Atmos is anybody else seeing this and can help

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nik9669aAnswer
Senior Virtuoso
October 20, 2024

Are you sure you’ve got the Audio Out settings correct on the tv?

Is it worth powering off the tv to force any updates/resets? Also, unplug and then replug the hdmi cable to force a handshake reset. 

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2 replies

nik9669aAnswer
Senior Virtuoso
October 20, 2024

Are you sure you’ve got the Audio Out settings correct on the tv?

Is it worth powering off the tv to force any updates/resets? Also, unplug and then replug the hdmi cable to force a handshake reset. 

Rhonny
Prodigy III
October 20, 2024

Also check your subscription tiers on your various streaming services gives you Dolby Atmos.

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