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Contributor I
September 10, 2024
Answered

spotify and google assistant

  • September 10, 2024
  • 14 replies
  • 400 views

I use Google assistant to launch spotify contents on Sonos One.

Assistant voice correctly repetes what I asked to play on Sonos, but nothing happens.

The problem has appeared randomly. I try to reset everything but still not working 

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Best answer by Sotiris C.

Hello @Ale1911 and welcome to the Sonos Community!

I’d like to apologize to you and the rest of our users in this thread for the delay on my response.

 

Also my assistant has changed voice... without any reason.

The above makes me believe there’s been a change in your Google Assistant profile settings. You can find instructions by Google on the following page Change Google Assistant settings for both Android and iOS.

 

I would suggest you to follow the basic troubleshooting steps in our Google Assistant commands not working on Sonos support page.

If by doing so your issue is not resolved, please reach out to our Support team for some live troubleshooting.

I hope this helps.

14 replies

Lyricist II
September 29, 2024

Haha was about to write the same! Works for me again, for now 🤞😅

Ale1911Author
Contributor I
October 14, 2024

Hi! Unfortunately I am back again.

Spotify not working again.

Same issue: it correctly repeats the command, then nothing happens 

Airgetlam
October 14, 2024

What did Sonos Support say when you called in? 

Bruce
Ale1911Author
Contributor I
October 20, 2024

I could not reach them