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Good morningMany thanks to all that helped on my previous question regarding the SMB V1.0 issue. I like most of you have not been able to play my music library since the May update. I have now had 4 months playing around with various fixes / updates / experiments to no avail.I have therefore decided to try an alternative method of playing my music library on my Sonos system.I am aware that there are a number of ways to do this, some might be very easy to implement, but cost a large sum of money. Others may be very cost effective, but require extensive knowledge in software systems.So, with this in mind could I ask what options are out there with a brief synopsis of what would be required to get my music library up and running. I will start….Get a NAS with SMB3 – May be costly and could be a pain to get up and running. Raspberry PI – Low cost – will be difficult for the layman to get up and running Copy my music to Windows media player – PC must always be switched on. Please add your th

Hey all. I don’t know if I’m super late to updating to 2.10.4 but I was just wondering is there’s any patch notes for it? can’t seem to find anything about it anywhere.   thanksDanny

Hello, I purchased the Arc 300 and had it hardwired to the t.v. It always works because it's hard wired. The problem with the Move 2 is that it does not want to connect to the Arc when you turn it on. In fact, a lot of times it plays the last station of music from the Sonos app which is closed, while the t.v. plays on the Arc. This happens ALL the time. It is connected to the router, not Bluetooth. I have contacted Sonos support but they cannot permanently fix the problem. Does anyone have a fix for this, please?

Sub Gen 3 doesn't power up.  It makes a noise as if it is trying to boot but does nothing else.  There is an odd smell created as well.  In addition the power light does not illuminate.  It also cannot be discovered by the app.  It used to work fine and then it started doing this.

In the past week, i have had to shout at Sonos one several times to get its attention. Up until then, it worked fine.  I did nothing to change it.

I have 2 1SL speakers for rear, a Sub (gen3) and a Beam (gen1) connected to my TV via the panasonic HDMI port 2 (as per the manual).  I can get Dolby Digital 5.1 showing on the S2 app when playing through the TV apps (Netflix, Prime, etc) and also from 5.1 sources from my NAS but not from any other source connected to the TV.  Tried Netflix through my Virgin box app and 2.0, same program via TV app on Netflix 5.1DD.  How should i connect the Sonos setup to my TV to enable other sources such as Virgin box, blu-ray player, etc to also pass the 5.1 sound to the Sonos setup, thanks in advance 

I have two Era 100’s, a multi disc pioneer CD player, and a Sonos Line-In Adapter. Nothing has been unboxed or plugged in yet. I’m waiting on responses before I begin this.  I have working internet and wifi at my house so I don’t mind using it to setup if needed - however - I do not wish to keep the speakers connected in anyway to my internet. I want to use them hard-wired to the cd player. I don’t want to stream or use voice commands or the sonos app etc. I DO want them to be stereo and I am not doing multi-room. I also will not be moving or relocating them.  How do I accomplish this? 

Hello.Qobuz has started service in Japan.I would be glad to be able to choose Qobuz in Japan with Sonos. https://try.qobuz.com/qobuz-japan/

Over the last  months, I have been unable to play my music library which is stored on my laptop.I get the error message - Unable to add shared file “//desktop-F4KC5KJ/Music/full music library denied. I have even tried via the web app but I can get nothing to play. Any ideas

Hi.Just got an Era 300. Sounds great. Enabled Sonos Voice and Alexa from the iOS app.  Have enabled Apple Music as I have a subscription. Alexa confirms it is linked to my Amazon account. There’s only 1 in this household. It respons with correct info re time, date etc. However, I can’t play anything on the Era 300 with Alexa.It gives a message asking me to enable the Sonos skill in the Alexa app and then run device discovery.Have tried both. Including disabling then renabling. I have a Sonos Roam and this works fine on there. Including playing from other sources, Global Player, BBC etc. Anything else I can try? Did search forums but not seen a clear resolution. TY.

The Playbase is blocked and won't turn on.Therefore it must be unplugged. When I plug it back in, it does not turn back on at all. I noticed that it blocks following a shock.1st time: a very loud explosion sound in a movie2nd time: a little screw dropped on it3rd time: the plug of an alimentation cable droped on it. So, i have tested something : a small deliberate shock and right after that, it turns back on. Why ?

I have Philips TV 58PUS8545/12 and Beam Gen 2 which are connected via HDMI ARC. HDMI CEC is enabled and I’m able to control volume level on Beam using my TV Remote.However, when changing volume, I don’t have any indication on my Philips TV Screen. Neither sometning is changing nor volume level. Tried with standard procedures, power-off - power-on, using different HDI ports/cables, etc. Is there any workaround how to see it?

I noticed my Sonos Move had disappeared off my system when I returned from a holiday. I tried many times to reconnect it to my network but it didn’t work - although it did reach the stage where it asked for a network password at one stage. After a couple of hours trying, the Move powered off and no lights have appeared since. Is there a way to resurrect it?

Is the Arc not eligible for upgrade discount credits? I see the unit on my systems tab but not under upgrade. Only my two ONE SL.Same email address used on app and Sonos.com.

Hey folks,As per the title, I am just checking that its possible to create a home theater using my existing Ray Soundbar, and grouping this with 2 x Play One speakers. I’d initially purchased a Roam2 speaker, but have sent this back as albeit I could group this with my Ray Soundbar, there were issues with the speech sync, whihc was distorted and interupted. I called Sonos and they advised that I could simply use 2 x Play One speakers to achieve this. Howevefr I am just checking on this forum before I purchase the Play One speakers.

I have used Sonos for more than 10 years. These controllers have got progressively worse and so I am not buying any more product until there is a significant improvement and these controllers. I particular playing my own music is much more difficult than it was 10 years ago.

Hi everybodyI already have 2 Era 100 and i project to by 1 Era 300 (just a reflexion for the moment) my question is this one, I i add an Era 300 in combination of 2 era 100 (which are configured in stereo mode) does the Era 300 can restitue in stereo too. Thx for illuminating my mind 🔉 

Hi,  I was outside enjoying the music (first time since April) on my Sonos One when all of a sudden after 5 or 6 tracks had played on YTM system not found on the network came up and the music had stopped.  After checking, all of my speakers had gone missing.  Beam, Arc, Sub, 2 x Ones and a One SL.  I tried searching on the update network and it found my Beam and the One SL.  Then after I put my TV on the other speakers appeared again.  My Arc is wired to my TP Link XE-75 with the others all wireless.

I am using the Arc, 2 subs with 2 Era 300. Using Apple Music as recommended by Sonos. When playing ATMOS content I get a better special experience compared with my Sonos One’s which is expected.Era 300 is not doing a good job in my opinion when playing stereo content and I figured out that Sonos disables the front firing driver when the Era 300 is setup as rear surround sound. Why? I pay for all speakers and have not even an option to turn the front driver on :-(.  It would be better to give user an option and similar to the heigh volume adding a front volume and control the volume. Any help is appreciated.

Move 2 stops playing when some  louder voices are detected, despite having voice control off. It works well when the room is quiet . It automatically resumes music after 30 40 seconds after the stop. Other speakers continue playing during the same time 

Hallo zusammen, Bei mir lassen sich die Microfone der Beam und Beam 2 nicht mehr aktivieren.Vorher hat alles funktioniert. Hab das ganze System auf Werkseinstellung gesetzt und neu eingerichtet, hat aber nicht geholfen. Wäre für Tipps sehr dankbar. LGMarkus  

My playbar and sub continually lose connection- it has nothing to do with the network - I can manually control the volume but I’m tired of factory resetting 

Trying to set up Roam speaker in new location, via my 2nd home WiFi. Seems totally unresponsive.

I have lost one set of in ceiling speakers in one room. They have just disappeared from my app.

Hello everyone, new to Sonos and having some issues with mt new Sony Bravia 7 and Sonos Beam.I can only intermittently get it to work via the Bravia Sync system. Normally for it to work I have to complete a full power off cycle then reconnect. After a short time it drops out again and nothing at all shows on the Bravia Sync connected devices. This includes my Sky TV, Fire Cube as well as my PS5. I can still switch to them via the output button but my sound very rarely works and when it does I can't control the volume with my Sony remote, only the Sonos App.Sony have offered ZERO help, only stating they can't guarantee the compatibility of Bravia Sync with 3rd party products 😡.Apologies for the length of this but I'm stumped 😥