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Africanimpi
Contributor I
Oct 10, 2024 5:07 PM UTC
Answered

Unable to play HD Audio from Amazon music unlimited via the sonos app

I'm trying to play HD Audio from Amazon music to my play 5 (2nd gen) and Move 2. No matter what I try, I don't get the HD Audio icon which indicates I'm listening in HD. When I play the music through my phone or headphones, I get the icon.

I've checked HD Audio settings in Amazon, removed, re-added account, tried playing to a single speaker (and grouped) and still nothing.

Contacted support and they fobbed me off to call them. Tried that, but don't have 55 minutes to waste on hold.

Hope someone here can help me 

Thanks 

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Belly M
Belly MAnswer
Oct 10, 2024 6:01 PM UTC

I'm trying to play it through the the sonos app. The music plays, but not in HD

The logo displaying HD etc. for Amazon Music in the Sonos App is a bit slow, sometimes it appears if you scrub (FF) through the track. Sometimes it appears on its own… eventually.


Edit

Not all Sonos devices can play back HD of Amazon Music, so if you were grouped or had an old Sub (not 100%) so have a check.

 

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5 replies

melvimbe
melvimbe
Oct 10, 2024 5:23 PM UTC

If I remember correctly, you aren’t going to get HD audio if you use the Amazon app and then cast to your Sonos speaker.  Did you use the Sonos app (or voice assistant) to request the music?

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Danny
AfricanimpiAuthor
Contributor I
Oct 10, 2024 5:30 PM UTC

I'm trying to play it through the the sonos app. The music plays, but not in HD

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Belly M
Belly MAnswer
Oct 10, 2024 6:01 PM UTC

I'm trying to play it through the the sonos app. The music plays, but not in HD

The logo displaying HD etc. for Amazon Music in the Sonos App is a bit slow, sometimes it appears if you scrub (FF) through the track. Sometimes it appears on its own… eventually.


Edit

Not all Sonos devices can play back HD of Amazon Music, so if you were grouped or had an old Sub (not 100%) so have a check.

 

Translate
AfricanimpiAuthor
Contributor I
Oct 10, 2024 6:07 PM UTC

My devices are compatible 

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pturry
Contributor I
Oct 28, 2024 12:55 PM UTC

New sonos app doesn’t display “HD” or “Flac” anymore 

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Paul
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