Sonos has to be the most difficult system I have ever used to set up. I am trying to reset my system and it’s not finding anything. I have reset play 1 and Bar but not getting anywhere. I am very close to selling and buying Samsung. Customer services have kept me waiting 30 minutes so far. Charge a fortune and absolutely useless! Not a happy customer at all.
First of all, stop resetting your devices. Factory resetting is only necessary when instructed by Sonos support staff, and is only useful if an update has bricked the unit. Factory resetting an entire system wipes out all data; services, playlists, favorites, account info, etc., and also wipes out any diagnostic info Sonos could use to help you out.
Instead, try the following: Reboot/power cycle your devices in the following order:
Modem
Router
Switches or hubs
Wired Sonos units
Wireless Sonos units
Computers/printers
Wireless devices - phones/tablets etc.
Allow each device to come back up before proceeding to the next.’
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