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I purchased a Sonos Arc a week a go. I set up Trueplay and adjusted the EQ and Height settings but it sounded no different. I then noticed the next day everything had reset overnight and trueplay was switched off. I reinstalled the app, switched trueplay on adjusted the settings and it sounded great. Next day, trueplay is off and settings reset again! The settings on my other Sonos speakers are retained, it is just the Arc. Any help please?ThanksChris

My Sony A80CL-77 is set up with an ARC and two ERA300s. The sound has been great when I stream through apps on the Apple TV, play a blu-ray, or just watch television. Yesterday, I tried watching one of the movies to stream through the Bravia Core (they give credits for movies when you buy a new TV), and the sound was off by about a second. I tried a second movie with the same result. The weird thing was that when I messed with the settings or returned to viewing, it always synced for about ten seconds and then would sort of skip and then be out of sync again. My wifi connection is very fast, and as I mentioned above, I’ve had no issues with any other streaming, even just through the tv and not the Apple TV.Any suggestions?

Might be a silly question but how can I pair my roam 2 to my existing system (arc and 2 era 100’s)

J’ai 3 enceintes SL One en wifi Quand je veux écouter une radio à partir de mon IPhone par exemple France Inter j’ai au début une publicité spécifique à Sonos avant de basculer sur la radio. Comment enlever cette publicité spécifique à Sonos ?Merci pour votre réponse. 

I always use my Sonos one as a alarm to get up in the morning, it’s the only reason I bought the thing. And I absolutely hate that they removed alarms in the new app. Please bring them back as soon as possible.

My Sonos Amp won’t power on. I have 4 amps and the other 3 are working but my 4th won’t power on. I have unplugged and let sit for a while and tried it again but no luck. I used a power cord from working amp and still wouldn’t power on. I tried holding the back button while unplugging and plugging back in and still no power. Need help!

Hey, kann in der neuen App auf fast nix mehr zugreifen, werde dauernd darauf hingewiesen das ich mich als systemeigentümer neu anmelden soll und das wieder holt sich zig mal.  Moderator Note: Added translation by Google Translate- Hey, I can't access almost anything in the new app, I'm constantly being told that I should re-log in as the system owner and this happens countless times.

Pandoro Radio has different "Modes" that you can select for your station, but these different “Modes” do not play in the new Sonos app and they use to in the old app.

I just bought the new Sonos Era 100, but during setup, the error message pops up:“Your Era 100 has been added, but may not appear in the system tab. If so unplug the power cord and plug it back in to finish setup”. I have done everything I possibly can to restart things, read all the threads etc, but the Era100 remains undetected. Is this a software fault or a hardware fault. Not ideal when you are spending so much money on something that does not work efficiently.  Think I might just return it for something that works more simply.

Someone has registered their email to my Sonos and I cant register it back to my details

I can't see my own MP3 music files in the Apple Music App in SONOS browse. I want to listen to my own MP3s and I believe it should be through the Apple Music App?

Just bought a Sonos Move brand new (on sale clearing out old stock). Unbox and plug it in per instructions, download app and run through setup then says setup is complete.The app then says it found the speaker then says to needs to update. Everything to this point seems like it’s working, but then gives an error updating: “There was a problem checking for updates” no error codes or anything just that with a ‘try again’ button.I click try again then it comes back with “We couldn’t update your Sonos Move. Check you network connection and try again later.My network connection is fine, I’m a network engineer, everything else on the network works perfectly, but I know that sometime things get stuck and need a reboot to work sometimes. I reboot everything, reset everything, remove app and reload it, run through the entire process again and same deal. There’s no option to do anything else, I’m stuck in a loop with a worthless brick. The only available button in the app is ’start update” which

Greetings, Has anyone had issues connecting Sonos products to the new Nest Google WiFi Pro mesh? Last week, I updated my Nest google WiFi mesh to their new Nest WiFi Pro mesh. I immediately started having issues with my Sonos system. Speakers were disconnecting unexpectly, especially the Era 300 and 100s. My arc now cuts in and out during TV play. I called Sonos support and we troubleshooted, but only temporary success. I’m going to switch back to the old mesh system.

Hi all - thanks in advance for any help!I have two Sonos Fives in my living room, set up as a stereo pair. They play music wirelessly just fine, working as a stereo pair. The right-hand one also has a line-in connected. It connects to a CD/DVD player (it’s an OPPO BDP-103EU BDP-103EU Blu-ray player, in case that’s relevant). The line-in connects to the back socket of the right-hand Sonos Five, and runs down and splits into the red and white inputs to the player. When I play CDs from the player, the two Sonos Fives work fine as a stereo pair, with both playing fine. But when I play DVDs from the player, the stereo sound does not work: it seems to me that only the left-hand Sonos Five seems to work, and the right-hand one (i.e. the one that receives the line-in) is not playing any sound, so that e.g. some dialogue from the film is not played, or e.g. the instrumental parts of film songs play but not the vocal parts of those songs.Because the line-in seems to work fine when I play CDs via

Why does all audio services Amazon, apple, Spotify Sonos, etc. constantly skip EXCEPT Pandora. It plays flawlessly. I’ve followed other articles on steps to follow. Same results. I had a Boost and took it out, directly connected to a speaker. Love the system. Had this for years without issues. Now I just want to punch someone in the nose. 🤣. 

Is there any plan to rollback the latest app update? The UI is horrible, I can no longer scroll through a song, the volume increase/decrease is horrible! I can no longer add songs to an existing playlist. Also, I can no longer control the app from the lockscreen or the pulldown menu. There are other issues that others have mentioned in the forum as well. Please rollback and fix the issues before releasing. 

Bonjour je voudrai savoir ce que c’est une facture douanière car je doit renvoyer ma Playbar et il me demander 3 copie de la facture douanière. Cordialement  Moderator Edit: Google Translate-Hello, I would like to know what a customs invoice is because I have to return my Playbar and it asks me for 3 copies of the customs invoice. Sincerely

Hi since installing the new app I am having continuous issues with playing same music in different rooms and each time I go to apply each it stops playing on all of them I have an Arc set up with 2 rear play1 and in the other room I have A play bar and a One I only use Youtube and radio or TV also a roam for outside 

Under first installation the speaker can’t perform an update, fault code 1101

Hi all,is anyone else having trouble since the new update?  We have sonos products in three different rooms in our house, all on same WiFi. Network. since the recent changes every time we change a track it defaults to the same room even if we haven’t used or changed to those speakers.  We can be playing a track on one set of speakers but in the app it is showing a different track in the what I’ll call the default speakers (our dining room).    So every time we try to change what we’re listening to we have to change back to the speakers we want to use because it keeps defaulting.my gut tells me this is linked to the new queue system which I think is awful. anyone else got anything similar going on?  Its making us so frustrated.

In recent updates on app my sonos is now showing as 3 speakers in 1 system and 2 speakers in a 2nd system.  I want to get all 5 speakers back under 1 system.  How do I do that? 

OK I live in NZ and enjoy 240V AC. On Friday night a fault on the power supply to my house led to a a massive power surge and a voltage drop to 160V, as the neutral melted off the connector in the post outside and the earth wire delivered voltage in my house.Most things that were plugged and powered on were fried - including (I think) my Sonos system)These included 2 x Play5, 2xPlay3, ZonePlayer, Soundbar, 1xPlayOne.  None of these have any lights on under the 240V AC that has now been restored and a factory reset also failed to generate any signs of life.   Three orher components a Play:One, Sub, and Move had lights and I was able to reset and rejoin to restored network. However why I tried to play music, odd things happened - tracks stopping and starting, playing without vocals???? until finally the Move and Play:One would play no more.  I have yet tested the sub - because I thought it should be tested as part of a full system.So my question is: Just how cooked are my components. Is

So...yes, the new app is utterly worthless and needs to be recalled, but in the meantime… When I’m listening to music (or trying to), the voume is very low and all my speakers sound like they have been blown. The is no power, no “push”.  Bass drum sounds like a wet slap inside the cabinet.  Any insight?

Can we turn off the green light on the Era 100? It’s in my bedroom and I’d like the light to be turned off when we sleep. Thank you!!

I am ready to throw these speakers against a wall!! I cannot possibly be having to reset my internet, all the apps, and all the speakers every single flipping day!!  why the hell do they disconnect on their own?? Why do I keep having to reset and update the network and do the whole thing over and over???