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My speaker flashes green & white but when I press the button it does nothing, 

Music Library Settings is greyed out on Windows desktop app & not shown on Android. Unable to play music from my library. Occurred Saturday, 9/7. The Settings option under the "Manage" menu is also greyed out.  SONOS Controller - V16.3SONOS OS - S2Build - 80155014 

I have a fresh install of two era 100 in stereo mode and a sub mini. Everything worked fine during installation including all updates.But: most of the time there is no button/option to run trueplay (Android app). Sometimes it magically appears and if I start it, it says "an error occured - please try again".The only way I got trueplay to work was by uninstalling the sub mini.1. any hints, how to run it with sub mini?2. does it make sense to run it without sub mini and the add the sub again? Thx for any help,Alex

HiMy Sonos one is experiencing sudden volume drops/muffle when a loud part comes in a song. The app still shows 100% volume. Lowering and increasing volume to 100% again fixes the issue for a few seconds.Diagnostics number ***********Moderator edit: Diagnostics number recorded and removed

One hour before a party and the Sonos App no longer finds the Amp or Beam. Unplugged everything. Does anyone have any bright ideas. All my reservation about this system is coming to fruition.

Hi all,  I have a Arc soundbar, two Era 300 and a Sub Gen 3, I feel missing something in front like no power or big sound, is it a good idea add one or two Sonos Five in front and is it possible ? Thanks for your advice.  

I noticed that Sonos S2 app 8.07.05 running on Android 13 UI 5.1 smartphone sometimes stops and exit after being launched without no apparent reasons. Requiring to clean app cache data in order to have it working again.

Sonos,Geographical restrictions of Sonos Radio HD are nowhere to be found but still exist.Someone from Israel pointed out before, and I want to reiterate this. Sonos Radio HD is also not available in Romania.Aren’t we all paying the same price for our products? We have no special discounts for not having full access to Sonos services.Could you please stop this Apple-like discriminating policy and offer similar services to all countries where you officially sell your products?I am tired of using VPNs, GPS mocking, gift cards just to buy some services. 

We've been adding Sonos to the house regularly, most recently an Amp in the living room connected to our Victrola turntable and powering two home theater bookshelf speakers. My wife recently feel in love with the sound and I'd like to expand the living room, still using Sonos.The first picture is my current setup. It's a bit unique given the items installed, but it all works flawlessly. I want to remove the soundbar/sub from the setup and replace it with a pair of architectural speakers, sub + one more amp (already have the amp) to use as a home theater setup (and she can use to play music, records, or watch tv/movies on).However, as you can see, because of the other items (namely the hue sync box and the headset), I've now complicated the setup ( i'd like to retain both, as I use the headset for gaming and the strip adds some immersion to our viewing).I am looking at an OREI matrix, using the input from the sync box (which captures and passes thru the sources), which would then split

updated app to 80.04.04 yesterday IOS 17.5.1 . The accpet term button is greyed out whichever option i choose on the front pageI havedeleted and reinstalled appAs above but from websiteChanged country and backRead terms and agreedments on safari and app and returnedRead all links and returned The accept button is still not active 

I’ve got an unusual issue which has started over the last few weeks.The Sonos in my bedroom (Wired Sonos Amp S2) when playing BBC sounds keeps dropping out - sometimes after 10 minutes, sometimes every 1 minute. The stream sometimes recovers after a 5 seconds, other times it simply stops.This morning, when I played the same stream via my desktop App, it actually has given me a more useful error message (than I got from the App) stating “song not encoded properly” ?However, if I play BBC Sounds via my mobile or desktop, it plays perfectly.I’ve done the normal “reboot everything” including internet.I’ve also setup continual PINGs from my desktop to the Sonos in question (just in case its somehow having connection issues) and to the Internet (just in case my Internet is failing). Everything shows a constant connection. Obviously Sonos buffers the audio stream anyway, so the odd packet loss should not impact it (if I stop the internet it takes around 25 seconds before the radio actually st

Hi, I work from home as a call centre agent and use my Sonos five stereopair every single day. Hi, I work from home as a call centre agent and use my Sonos five stereopair every single day. Up until the app update, I used to have it set at 3% which was perfect. Just enough noise in the background, but not too loud that it became distracting whilst taking calls. Since the update however, one percent is way louder than even 3% was before the update took place.I've tried other products in the house and they all seem fine, it is just this pair of fives.  I've tried other products in the house and they all seem fine, it is just this pair of fives. We have another five in the dining room which is connected to a mixing desk through a line in cable, and a one SL in the kitchen which, at one percent, is way quieter than the stereo pair in the front room where I work.  is way quieter than the stereo pair in the front room where I work. Any advice please? 

Currently both my Sonos 5 Gen 1s are working well with S1 on iPad. Wondering if I can install the Sonos S1 for windows and also control the speakers? Will it conflict and break anything?

Currently with the imminent release of IOS 18 apple has made available the possibility of listening to the dolby atmos format via AirPlay 2 pre for third-party manufacturers.

Just what the title says. The names of my Apple Music playlists are just blanks, just white space. This is true on my iPhone, my iPad, my desktop controller (Windows) and my Apple Fire tablet. All are S1; don’t get me started on how Sonos has abandoned users of S1.This seems to be a system problem and not a matter of deleting-then-adding my Apple Music service, which I’ve already done. Do any other users see this? Is Sonos aware and are they addressing it?

I have not used my (probably 2nd gen) sonos system for five years. Getting it set up and on a new wifi system in my new house has been impenetrable, and I don’t have an RJ45 cable to tie it into the router. Is it possible that there is not bluetooth device configuration on these? And the discussions I see about this are not very encouraging. Is it the case that I have to establish the system on the new wifi network via cable somehow in order to configure any of it to work in the new house. Feels like poor design, even for the time. 

What components do I need to connect my pro-ject turntable to my Sonos 5 speaker? Moderator edit: changed autocorrection of “nest” to “ject” for clarity

HelloI have just purchased a Sub Mini and it will not connect to my pair of Play 1s. It says “There was a problem adding your sub mini”. I spent about an hour online chatting with a Sonos rep and we went through all the troubleshooting - rebooting/factory settings etc. I also have a large size sub in another room which has worked fine for over five years, so there is nothing wrong with my router! Why do they always look to blame the router? There is nothing wrong with all my other working Sonos connections either.Has anyone had similar problems? If so, how was it sorted out? If at all. 

Hi, I would like to have advice please for Sonos Beam first gen and Era 100 please. Thanks in advance,

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??

My Sonos ace are giving me problems with cracking static sounding noises not only at high volume but low volume but when I open up the Sonos app it like it stops completely just wondering if i should trade my pair In

Since the ‘upgrade’ I’m unable to connect to the wired Booster so I can adjust volume on my stereo. Is this something I can fix or is this an upgrade problem? 

I have connected my move 2 to my WiFi and it says it will appear on the app once I turn it off and on again but then it never does. Please help. 

I currently have one Roam 2 that I am able to connect via bluetooth to my Denon AVR 760H and use without any major issues (minor issue in the process of reconnecting when the receiver is powered off).I was wondering how would I pair two Roam 2 speakers and get my Denon to see and use them as a pair (single bluetooth connection)? And when they are paired, is each volume control on top of the speaker itself (not using the receiver volume control since it is not supported per Denon) independent, or does reducing the volume on one reduce the volume on the other when they are paired? Again, volume controls on top of the speakers only.Thank you!

Before I completely go mad! I’ve spent hours with Panasonic who sent me back to Sonos so I have no spoken to 3 times and have just got a new optical lead.The sound will come through the Ray but will not stop going through the TV. I’ve tried both not using my TV remote and using my app but then there is no sound through the Ray. live turned off and turned down the speakers on the TV but I cannot  operate the ray with out the sound coming on the tv. I can just listen to the tv by turning down the Ray but not the other way round.im at my end with it all.My old telly worked perfectly.i do understand that this Panasonic is made else where than other Panasonics and I’ve checked ideas from others but nothing will.Am I going to have to buy a new TV because of this crazy situation which is driving me slightly crazy. Help!