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I have a Samsung qn90a with an arc and subg3. I am using plex on a Roku ultra and only getting stereo from my setup. The arc is plugged in to the earc hdmi on the tv, tv audio is set to pass through. How can I get any multi channel audio and atmos to come through. Any assistance is appreciated. Thank you

Hi, I have a number of Sonos Playbars (5) around the house, several Connect Amps and 1 Sonos Arc but because the Connect Amps are hardly used, I turn the power off to them, especially overnight, but because of this, I’m worried these devices (which aren’t left on all the time, especially the Connect Amps) aren’t being updated with the latest Sonos updates.  So, in short, how can I determine if each of my Sonos devices has the latest updates, or otherwise?

My Roam stopped working.  I can’t even reset it by holding the power button.  I’m not quite ready to give up trying to get it to work, but I’ve tried everything!  Any suggestions?  It’s plugged in with a solid orange light.

Before the last update, i used to set surround distance even if trueplay was on.Now since thé last update , set the distance has no effect on surround distance with trueplay onVery annoying, and i'm not the only one who complaints ( sée reddit community)

Bonjour Je ne parviens pas à connecter mon enceinte à mon portable Pouvez vous nous aider  

Hi, As the title says, my six speakers seem to be playing a different volumes. Some play loud, some play very quiet. Is there a way for me to set them all or to individually adjust the volumes of each speaker? Or perhaps was there something wrong I did during installation? To give context, I have the 6.1 mag system set up across my backyard which runs about 50 ft across. With the connecting sub in the center of that 50 ft.

I am unable to make a playlist !I have made them in the past but now there does not seem to be a way to make them anyone else having this problem !

This might sound crazy but I’ve tested it many times. I have a Sonos One in my bedroom and like to play “music for sleeping” or sounds like wind or rain when I sleep. When I get up during the night, the speaker stops playing and the white light flashes for a bit as the speaker must be restarting. Then I have to ask Alexa to play the music to restart. If I roll over in bed, same thing happens. It’s as if it has a camera and is watching me.  This started about a month or two ago.I have a Sonos sound bar in my living room and I have never experienced this issue there. I have a puppy and have left him crated, with sleep music on, and it is still on when I return home.I do not believe the speaker does this if I play normal music. It only seems to happen when I want sleep sounds. And always cuts out when I sit up in bed or roll over, unless I do it very slowly and quietly. 

Newbie to Sonos.  Before connecting my new Sonos system to the TV  I have set up the ARC soundbar, connected two One SL speakers as surround and the mini sub.  They are operating as one unit playing music for now. I plan on connect the system to my Samsung OLED tv.  I also utilize a Fire TV Cube that manages the entire setup.  My question’s this.  The Sonos soundbar will be connected to the tv via EARC.  Typically, the Fire TV Cube has an extensive setup procedure to manage all devices.  Is there anything else I have to do on the Sonos side to ensure a successful connection before I run the Fire TV Cube setup?

Hello all, I have a small apartment. I purchased a pair of Era 100s, a Beam Gen2, and a mini sub. I want to use this in three configurations1. Beam only for TV watching2. Era100’s+Sub only for music and line-in3. Beam+Era100s+Sub mini for movie night. I cannot find a way to do this and was told locally it’s not possible without setting up for movie night (3.) when the time comes then re-building things back to separate again via app for config (1.) and (2.)  A lengthy un-elegant process. Seams a simple grouping preset scheme in the app could solve this issue. Is this really not possible or a feature request?

Hi , I have a question.  Can I set up 2 different pairs of surround speakers on my home theatre.  ( one pair as middle and the other pair as rear).  I already have a Sonos sound bar and Sub  ( gen 3) thx Gord

Since the update earlier this year, I find that I cannot set an alarm to wake to a radio station unless it is in TuneIn(new). For example, even though I have Radio Paradise as a service, the alarm reverts to chime once set and saved. Even having RP Main Mix saved as a Favourite in Sonos Radio makes no difference. Have others encountered this and is there a solution?  

i have two Sonos roam 2 as a stereo pair, bought may 2022, one has stopped working.  Have tried 15 second start, have tried full recharge on various cable. Nothing is there any other way to do a hard factory reset. Is it still under warranty? 

I want to request a move of one system setting “Nearby System” to the first page after starting Sonos and not connecting.  I travel between several locations a few times a week. Each time, I open Sonos and get a “No Products Found” message with a CTA to go to system settings. I click on it and then when system setting loads, I have to scroll down to see “Nearby System” to (re)join the system again. My change would eliminate the extra clicks and poor UX.    

Looking to set up my system to work with my tv and Phillips  hue lighting. I can’t find any help

I have 2 Move portable speakers. The app used to recognize both, but now does not recognize one of them. It is on a working charging station and connected with a working adapter into a working outlet. However, it does not charge or turn on when on the plugged in charging station. The only activity displayed is an orange light for about 10 seconds near the bottom front of the speaker. No other lights appear. I reset the wifi and that did not help. 

Just upgraded my subs to generation 4 after irritably finding out my two currents subs wouldn’t bond to the new arc ultra (I’ve got over it). So I’ll be selling my old subs and need to confirm which generation they are (I think one is gen 1 the other gen 2) Not seeing an easy way to confirmone is A200 2012 (so guessing gen 1)The other is 1605 (gen 2 maybe) included the hardware versions below any help gratefully received  Moderator Note: Removed Serial Numbers, considered private information. Modified in accordance with the Community Code of Conduct.

I have a pair of Sonos Play 5 pair with the Sonos Sub as my stereo system for music playback.  In the same room I also have a Sonos Beam direct connected to my TV.Is there a way that I can have the Sonos Sub paired with both my two Play 5 Speakers and The Sonos Beam at the same time so that I can listen to either the Play 5’s or the Beam with the Sub?

Sonos ray connection to amazon prime plays random artist and track.

HiI just reset my Sonos Arc, I have logged into my Sonos account on the website and it still shows under “system”Will this disappear eventually? I plan to gift the the arc so don't want it showing under my Sonos account, is there anything else I need to do or should it vanish eventually?Sorry wasn't sure where to post this.Thank you

 I have a pair of Sonos Moves that I planned on connecting to my laser projector, and promptly found out that the Sonos Move is incapable of connecting to a device via Bluetooth once they are stereo paired. So, you have to unpaired them and connect to only one. Even then, I had no control over volume even on the buttons on top of the Sonos. Furthermore, once you are done you have to go through the whole stereo pairing process so it really is a pain in the ass. Love Sonos, but the Bluetooth situation is horrible. Do we have to find a workaround or are we stuck this way?

My Sonos One speaker is trying to access my PC - I had a message from Norton that the device at an IP on my network assigned to the Sonos One was trying to connect to <program> on the PC on UDP port 1900. I unplugged the Sonos One.Any ideas why the Sonos One would try to do this? The PC has never connected to the speaker, and Bluetooth on the PC is turned off.

Hi folks,I would like to say if with Sonos Voice Control I can directly ask to play music on a created group.I’m trying but it is not working.Something like: “Hey Sonos, play Manilla Road on Casa (name of group, I’m Italian :-) )Casa is the only group I have.Thank you in advance

hi, unable to add Sonos arc ultra to my system as getting the message my app needs updating, however when I tap on update, it says I am already running the latest version. Has anyone else experienced this?

Hi. I own a Sonos Arc, Beam, and 2 Sub Minis. All were purchased recently and working fine until all of a sudden the IOS app continually asks for owner log in and I am the owner! Also if I click on System it says no products registered. Everything is on the same network with the same email address and password. I have tried deleting and reinstalling the app all to no avail. I have tried logging in on Sonos .com on my Mac and still  no products registered. It seems that the Sonos app is not available with the Mac OS so I am unable to try that option. I have reset and the Sonos app on my iPhone which is running the latest software update. I have Signed in and out many times and deleted and reinstalled the app. I understand there was a recent update to the app which has caused a similar problem to lots of frustrated owners...including me! Are Sonos going to fix this problem? My two Sonos systems will still play Apple Music and audio from my two TV’s but I am unable to access any of them o