Answered

Me gustaria saber información para la reparación de un sistema sonos One sl en España. Soy distribuidor y no tengo información al respecto.Gracias Moderator Edit: Google Translate- I would like to know information for the repair of a Sonos One SL system in Spain. I am a distributor and I have no information about it.Thank you

Can't switch from beta version to regular version, It still shows as beta.The beta version service said they will change the version, but still stuck on beta version thanks

Hi, I didn't use my sonos for a while. Now I decide to use it again. It takes a while to find all components again and connect them to wifi. After it was done app say - i need to install update. As soon as I try it, it says- looking for updates, then - "something went wrong" and no other options. Do you have solution for this issue?I restart all sonos staff, restart router, restart phone, restart tablet. Didn't help.

Hi i have enjoyed to be able to use essential control functions ( multimedia controller) on my Google Pixel watch 2 to control Sonos. But since the rollout of the big new Sonos update, it's no longer possible to use this function. The multimedia controller on the watch still works with all other player apps installed on my phone. But for some reason just not any more when using Sonos! I really miss this option. Is there a solution/update that will fix this issue.

A few updates ago that, individual songs from Apple Music no longer show up on recently played. Albums and playlists show just fine. I have removed and re-added my Apple Music account, but this did not fix this. Is anyone else seeing this?

I have received multiple emails over the past couple of weeks regarding app improvements related to queue management features. Yet, when I look at a queue I cannot re-order anything. When I click the dots next to a song in my local library or hold down on a selection, I cannot add it to end of queue nor can I add it to be played next. Where are the supposed queue management updates in these new app updates? note: using iOS and iPadOS 18

This came out of nowhere. I have no control over treble, bass and the loudness on/off toggle. None. It seems the balance slider is functional. Is this another ‘known issue’ that ‘Sonos is working on’… or is there a fix I can implement here at home?I tried updating everything in the app. No change. Whatever default settings I’m stuck with sound pretty terrible with most content I’ve tried.

Hi, are there any users in France with an Era 300 and an Orange internet acces with a Livebox 5 router? I'm trying to set up my new Era 300, but can't get the WiFi connection to work: the initial connection to the Sonos app on my Android GSM works fine, but when I enter the WiFi password,  the system can't connect. I've tried all possible router reconfigurations, incl.separate 2.4 and 5 GHz SSIDs, with and without WPA security keys/passwords, but nothing works.Grateful for any solutions or useful hints. Thanks!

I’ve noticed recently with the new app update that I can no longer see the artist that is currently playing, this is true when I search for an artist or a song through Apple Music or other other streaming as well as when I’m just playing the radio.  I used to be able to see what song is currently playing. here is an example, I’m listening on my Roam (only) and put in an artist in Apple Music, playing that artist’s music but it still shows a song I selected from my own downloaded music from earlier today.  I can use the volume and off buttons here but not forward.  Also when I go into Apple Music it doesn’t show me what is playing.  Ugh!  

Sonos Play:5 (Gen 1 ) stopping randomly for 5-10 sec when playing Spotify  but works fine with Tidal and radio stations. I have done everything Sonos support suggested. Sonos support said that it is a internal memory problem (to small memory for high-res streams). But Spotify is far from high-res and Tidal works fine. I have no network problems. Please fix this Sonos! 

Brand new joke from Sonos ?  In the app recent update, this alert appears even though my surround Eras 300 are installed as mentionned in the manual when upside down.  And seemed ok in the regretted Sonos 2 App.  is it something new to upset us a little bit more ?   

I have recently added the Sonos arc ultra to my setup (sub gen 3 and 2x ones in surround. When I use streaming services Netflix / Plex it sounds great, but for some reason sky movies have to have the volume turned up and surround sound isn’t great. I am running the tv to the arc via HDMI earc. I also have all Sky settings at Dolby digital?

Can someone tell me what exactly needs to be taken into account when it comes to the distance related to setting the surround sound?The distance between the Era 300 and the listener's ear, or the distance between the Era's external speaker and a nearby reflective surface?The Eras are located on the wall on both sides of the sofa on the wall, facing forward towards the TV and there is a maximum depth of 10-15 cm between the listener and the speakers. The distance between the TV (77”) and the viewing position is approx. 3 m. I know it's not perfect, but you have to adapt to the existing conditions. Both are at an equal distance, 1.3 m to the right and left of the student's position. The one on the left is 40 cm and the one on the right is 60 cm from the furniture, which means the reflecting surface.During movies, I have the feeling that the one on the left sounds louder than the one on the right. Sometimes I don't even hear the right side, but then it speaks when I listen to it. (No, it'

I keep having this notification. I wish Sonos had more setting options in the app. More features more functionality. This however has been going on for a month with seemingly no fix. 

I just noticed that my Sonos app says that my Era 100 surrounds are in an unsupported orientation with no further instructions. They are inverted and mounted near the ceiling.  Seem to work fine.  Is this a known issue?

i have two Sonia Era 300s as surrounds they are mounted up side down and seem to be working fine but I just noticed this coming up when going into the app settings anyone know what’s going on?  

Feel like this is a topic that’s seems like it’s been brought up a thousand times prior to the alarm being reinstated, but I swear alarms used to have timers? Ok let me explain myself I had an alarm set for 5am in the kitchen so that when I came down around 5.05am my radio was playing this alarm timed out at 6am and switched off then at 7am another alarm came on playing the radio my partner likes for her to come down to at 7.05 she would leave for work and the “alarm” would cease at 8 and remain off until it went off again at around 5pm before I returned. Do Sonos plan to reinstate this feature? Is it there and I just let can’t see it?

I'm trying to connect the Sonos app (version 2.0) to set up a used Sonos Play:5, but I keep getting a Wi-Fi password error. I even created a new SSID without a password, but the same error appears. I also tried using my mobile hotspot with a simple password and even without one, but I still get the error message:"We couldn’t connect to [Wi-Fi network]. Make sure you’re using the right Wi-Fi and password, then try again."Any suggestions?

I have a few Sonos play ones and playbar in my bedroom.  I have the status lights disabled but when the volume is set to zero, the lights come back on. (Hitting mute doesn’t cause the issue). This is a bit annoying because I don’t want the lights on at all, has anyone else experienced this issue?  

The screen feature is gone and I don’t know how to get it back

Somewhat of a beginner here with devices. I have amps in my business and want to connect music directly to the amps via sd card. Is there a device professionals recommend or an alternative to a playlist on sd cards? We have connectivitu issues from time to time so my whole business looses the music when that happens. Thank you for the help!

As with most folks here, I’m mystified as to how poorly software update works.   I’ve had Sonos equip for almost 10 years and it’s been 10 years of pain, with software updates constantly failing.      

I have the Sonos App for Mac, it indicates 16.4.2., is there an update coming?  The mini always displays on top of everything else, the main app is too large, and nothing displays on the menu bar.  You cannot control the Sonos system like this.  Also, the keys on my keyboard will not control the sound, selection or allow it to pause.  This is not a good app and I am hoping as a result of the investment I have in Sonos equipment you fix this gross application/malfunction.  Please let me know the to expect an update….

I gave up on a Roam that had intermittent battery issues and would stop playing after two hours. Can I return it to Sonos for repair & resale? I purchased a Roam 2 and I want to dispose of the Roam.

About a week ago, I started getting access errors when trying to play from my music library on my Synology NAS. I am running all S2 Sonos components, and I’ve made no SW changes to the NAS in well over a month. I’ve been successfully running my music library for several years, save for the disaster last spring when Sonos made the major app change. It’s been running fine since the new app stabilized.I deleted the library in Sonos using the PC desktop app, restarted the app, and then set up a new Music Library. The library was correctly discovered, including music I added last week. I can browse to the music I want to play in the Sonos app on the PC desktop and multiple android devices. However, when I try to play the music I can browse to, I receive an "access error." This applies to every album I have tried (several dozen at this point). How can Sonos have access errors to the very music Sonos just discovered?I have confirmed that I can access the SMB share from two phones and a tablet