Answered

I've just bought a beam gen 2 and set up the google assistant but when I ask it to play music it tells me "sorry it looks like you have not set up your account on this media service provider yet"Spotify works if I connect through the Spotify app.  Can anyone help?

I am unable to adjust the volume on individual speakers when I have a number of speakers linked

Hey Smart People!I've just pre-ordered the ARC Ultra, which I'd like to use with two ERA300 in surround sound. My problem is that the video comes from a video-projector (Hisence C1) which is in the back, on the same wall as the ERA300s, 5 meters from the soundbar (and the screen) with no possibility of pulling an HDMI cable between the two.Is there a solution to make all this work in home-theatre mode? Ideally, I'd like to be able to enjoy Dolby Atmos, but at the very least, I'd like the surrounds to be active as surrounds, and not just speakers rocking the same stream as the ARC Ultra.

Hello. It seems like many on here, for some years I’ve been been happily playing Amazon Music on my 2 Sonos Ones and Era100. I could ask it to play a playlist, and it would continuously play till I asked it to stop. About 2-3 weeks ago it started playing a playlist but then stopped after the first track. Soon after that it stopped playing any music requested by Alexa. I can still request Alexa to do other things e.g. weather forecast, set thermostat, lights etc but as for music, nada.I’ve tried some of the useful advice I’ve found on here, e.g. re-authorizing Sonos to play Music etc, but am a bit nervous about wiping out the few features I still have if I de-install everything. At the moment it feels a bit like I have one expensive Bluetooth speaker and 2 paper weights! Any advice (preferably at idiot level!) would be much appreciated.Regards Steve

Hi CommunityI am using Beam which is connected vie ARC to my Sony Bravia VH21 (Google TV OS) and Google Home for my smart-home (both Sonos and the TV connected to Google Home).In the Google Home app, I can see two devices for Beam:Sonos Beam - works well.  Sonos Beam TV Control - it constantly appears as offline. In the past, it used to be in online status, which I could use to switch-on the TV (via ARC). I have been trying to fix this and search for articles about the problem but can’t find anything. Can anyone share advise on how use Beam and ARC connection in order to switch on the TV?Many thanks

Recently, Sonos plays but intermittently, missing many tracks.  I use the app on a Windows 11 PC. I’ve checked that my subscription to the streaming serve (Deezer) is up to date.  I have 2 Sonos Play 1s.Is there anything I should do before uninstalling and reinstalling the software, a tedious and not always successful process.

Good day to all !I posted another topic when, once upon a time, my 2 Sonos Connect were not able anymore to access the local music library, hosted on a NAS. Many people told me about the SMB1 protocol when I specified from the beginning that I a using SMB2 only since more than 5 or 8 years now.Of course, both of them used to work very well before that. The known issue was coming from a Sonos update when they released their headset and I have seen that many, many people were very upset by that.One day, several weeks later, a new Sonos update made be re-abled to access to this library, but I had to delete, then recreate it.So, today, I have a room that works very well, the Sonos Connect plays all the music tracks I want… but not the other one.Both are on the same Wi-Fi router / network, but the one in the second room refuses to work and I get an ERROR_ACCESS_DENIED message when I try to play something locally from either Phonos or Sonos Controller or the Sonos Android App. It cannot acce

I have my Sonos Play:1 configured to play an alarm at 6:30 am every weekday. The alarm is set to shuffle a private playlist from Spotify. It worked fine for a few days, but now I can never get it to work, it always plays chime instead. I have no connection issues to the speaker when playing music normally.I have a diagnostics report from me just testing the alarm at 5:29 pm today. **********Moderator edit: diagnostics number recorded and removed

Wondering, do Sonos swap my Sonos Arc to New Sonos Arc Ultra if  add extra money covering difference? or its only option to sell my one somewhere else, keeping in mind my one is in excellent condition inc. original package. 

I want to turn off voice control 

I have 2 Move speakers and two Era 100’s. Both sets are used as stereo pair. Is that the best way to have them? Do I need a subwoofer to go with these 4 speakers?

Why is the New App Worse than the old one???I thought I was the only person struggling with the new updated App until I logged on here and seen other forums, with so many complaining about the same thing, not being able to control their Sonos speakers, what on earth is going on? What are Sonos doing about this? I’ve spent £1000s on speakers throughout my home and no have no way of simply selecting a speaker/room and playing music from it, instead in turns into a whole saga of me wasting time trying to navigate a way to get anything to play anywhere.  I’m yet to see any response for Sonos providing an update on what they are doing about this, apart from reset your Wi-Fi. Unacceptable…SONOS Sort This Out, we’ve paid good money for speakers we can no longer control. 

I am using Sonos Arc and know that Sonos Ace can be connected via a smartphone. However, if I connect another smartphone, can it pair with a separate Sonos Ace so that two people can listen simultaneously using headphones?

Anyone know if the Arc wall mount will be compatible with the Ultra. I really don't fancy drilling more holes in my wall. Hopefully the existing mount will work. 

I upgraded to Sonos from a speaker switch/amp and iPhone setup - which I am woefully regretting.We have a Sonos Amp with 6 satellite speakers, as well as two Sonos One speakers inside a 2000 square foot building on one floor - and, of course, nothing works consistently for longer than a few hours at a time. We stream Apple Music and use a single playlist on shuffle.Looking for input on another solution perhaps with an iPod shuffle or old iPhone with MP3 files on it. The Sonos equipment can’t seem to handle streaming without a half dozen disconnection issues every day, so I’m hoping someone has found an old school way of listening to music on this craptastic system.

I recently bought a Sonos One Gen 2 and I cannot set it up. I've tried 5 different wifi networks, rebooting routers, etc. My app can find the system and sometimes it creates a temporary wifi network, and this connects to the Sonos unit. However, whenever I come to the last step, which is configuring it in the actual wifi network, it never accepts the password. Always end up with “check password”.Since the Sonos unit can connect to the temporary wifi created by the app, I assume that the wifi hardware in the speaker is not defective. Has anyone experienced a similar problem?I went through the FAQs, and tried most steps there (resetting the unit, resetting the router, trying different wifi bands) to no avail.

Hi everyone I ask you if you can tell me which speakers Arc is compatible withI have move2, One, Five gen 2 and Roam

Hello my people, I wanted to share a song I heard while listening to the 'Smooth Jazz' station on Sonos Radio. I managed to take a screenshot to make it easier for you to find the song. It's a Techno track called 'Come Around - MOTVS.' I hope I’ve been helpful and that you can remove this title from the Smooth Jazz playlist. Greetings from Switzerland, a loyal listener. DJ Bronx.   

How do you update your firmware 

Hi - I am trying to setup a new PORT to my Denon stereo system that consists of a receiver, CD player, and Tape player - I want to connect so anything I play on the CD/Tape players will play on my Sonos speakers throughout my house. I looked thru the questions here, but honestly I can't figure it out - any help would be appreciate. Thanks!

Has anybody recently gotten a response from Tier 2? I called on Thursday last week (10/3/24), wasted my time with Tier 1 (as usual), and they said Tier 2 would email me to set up a time. Well… a week later, no email. *** in Tier 1 say the request was put in. Is Tier 2 really  that backed up?If Sonos reads this, your tech support is shameful. I had the same problem I’m trying to fix a few years ago and it took Tier 3 to fix it. This is also the exact problem of adding the library that the update caused but I had it before all this as well and Tier 3 was able to fix it. But obviously, Tier 2 has to respond first. Moderator Note: Modified in accordance with the Community Code of Conduct.

I setup 2 Sonos systems last week for my customers (2 x Sonos Amps for 1 job and a Sonos Arc with a sonos Amp for the other) both of these systems I setup with my account. After completing the installation and handing over to the customers I was unable to transfer the account. After pressing the transfer account button pressing the continue button the app did not go to another page to proceed. 

If I have one single line in source (let’s call it a record player), and 5 Connect:Amps.I’d like the single line in signal to be used by all the Connect:Amps so can be heard in all rooms simultaneously. For what it’s worth, all the Connect:Amps are in the same location.I feel this is probably going to be either straightforward or not possible? Thank you!

Hi, I've connected my ERA100 successfully to my phone via Bluetooth and WI-FI. Now the reason I bought this product is because I want to use it when camping in a field with friends. As I have an Anker power pack and solar panel I want 24 hour music with better quality than a wireless speaker. My question:-  is it possible for a friend to connect their phone to the ERA100 via bluetooth without WI-FI or having the Sonos app installed on their phone ?

My Play 1 has no power at all