Contributor II

Answered

From beta to regular version

6 replies
171 views

Can't switch from beta version to regular version, It still shows as beta.

The beta version service said they will change the version, but still stuck on beta version

thanks

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Corry PAnswer

Sonos Staff

Hi @ShayBello

Thanks for your post!

Sorry to hear of the issue you are having.

According to the records I can see, your account is no longer flagged as “Beta”. I recommend that you uninstall the Sonos app and get a fresh copy from your phone’s app store. Please check for system updates after doing so: Settings » Manages » System Updates » Check for Updates.

I hope this helps.

Hi @EbayYellow

I can’t do the same check for you, as you seem to be using a different email here (there is not a system registered to the email you are using here). If you’d like me to check for you, please Direct Message me with the email address that your system is registered to. Thanks.

Don’t post your email in a public place - you can DM me by clicking on my name here, then Send Message. Please also include a link back to this thread so I can easily find you again. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Stanley_4

Grand Maestro

You need to contact the beta folks to get that changed

S

ShayBelloAuthor

Contributor II

I asked to leave and I can't contact anyone there

Stanley_4

Grand Maestro

Then try the support folks, i needed their intervention to get myself fully out of the beta software mode

E

EbayYellow

Collaborator II

I asked to leave and I can't contact anyone there

Is there a difference between the open Beta they are running with the new app and their closed beta?

Corry PAnswer

Sonos Staff

Hi @ShayBello

Thanks for your post!

Sorry to hear of the issue you are having.

According to the records I can see, your account is no longer flagged as “Beta”. I recommend that you uninstall the Sonos app and get a fresh copy from your phone’s app store. Please check for system updates after doing so: Settings » Manages » System Updates » Check for Updates.

I hope this helps.

Hi @EbayYellow

I can’t do the same check for you, as you seem to be using a different email here (there is not a system registered to the email you are using here). If you’d like me to check for you, please Direct Message me with the email address that your system is registered to. Thanks.

Don’t post your email in a public place - you can DM me by clicking on my name here, then Send Message. Please also include a link back to this thread so I can easily find you again. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Corry P

Sonos Staff

Hi @EbayYellow

I should also point out that discussions of the Beta programmes are strictly prohibited in the Community forum.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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