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About a week ago, I started getting access errors when trying to play from my music library on my Synology NAS. I am running all S2 Sonos components, and I’ve made no SW changes to the NAS in well over a month. I’ve been successfully running my music library for several years, save for the disaster last spring when Sonos made the major app change. It’s been running fine since the new app stabilized.

I deleted the library in Sonos using the PC desktop app, restarted the app, and then set up a new Music Library. The library was correctly discovered, including music I added last week. I can browse to the music I want to play in the Sonos app on the PC desktop and multiple android devices. However, when I try to play the music I can browse to, I receive an "access error." This applies to every album I have tried (several dozen at this point). How can Sonos have access errors to the very music Sonos just discovered?

I have confirmed that I can access the SMB share from two phones and a tablet using the Sonos credentials, and I can play the same music that Sonos reports as having “access issues.”

Thoughts?

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system

FWIW, my initial thought is DRM issues, but only a system diagnostic could confirm. 

Thanks for the ideas, Airgetlam.

I spent several hours on support with multiple diagnostics to no avail. I’m still waiting for contact from level 2 to set up an appointment.

It only affects Era 100 and 300, not Arc (wired) or Move (wireless). And, it only just started a week ago, and the files in my library are all ripped from CD; therefore, DRM can be ruled out.

Huh. Thanks for posting back, it is appreciated. I’m honestly not sure why ‘some’ speakers are impacted, and others not, but I suspect you’re on the right path to finding out, and providing Sonos with hard data so they can fix the issue. 

I’m not experiencing this at all, but then I don’t have any Era speakers. I do concur that if you’ve ‘ripped’ them, there shouldn’t be any DRM, though. So that supposition is moot ;)

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