Skip to main content
planetrich
Contributor I
April 1, 2023
Answered

Why don't SONOS Updates ever work?

  • April 1, 2023
  • 31 replies
  • 13390 views

As with most folks here, I’m mystified as to how poorly software update works.   I’ve had Sonos equip for almost 10 years and it’s been 10 years of pain, with software updates constantly failing.      

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Jamie A

    Hi @planetrich, welcome to the Sonos Community!

    I’m sorry to hear you’re running into issues updating your system. I’d be happy to help if you can provide me with some more information.

    When attempting to update, are you receiving any error messages? If so, what is the error code?

    Most update errors can be resolved by a reboot of the system, so I’d recommend the following steps:

    1. Reboot your network.
    2. Reboot your Sonos system.
    3. Close and re-open theSonos app.
    4. Retry the update.

    If the above doesn’t resolve the issue, then I’d recommend temporarily wiring a speaker to your router via an Ethernet cable and trying again. If you’re still having issues updating, then please reach out to our support team for further assistance as they have the tools available to troubleshoot this issue with you.

    I hope this helps!

    31 replies

    Jamie A
    Jamie AAnswer
    Sonos Staff
    April 3, 2023

    Hi @planetrich, welcome to the Sonos Community!

    I’m sorry to hear you’re running into issues updating your system. I’d be happy to help if you can provide me with some more information.

    When attempting to update, are you receiving any error messages? If so, what is the error code?

    Most update errors can be resolved by a reboot of the system, so I’d recommend the following steps:

    1. Reboot your network.
    2. Reboot your Sonos system.
    3. Close and re-open theSonos app.
    4. Retry the update.

    If the above doesn’t resolve the issue, then I’d recommend temporarily wiring a speaker to your router via an Ethernet cable and trying again. If you’re still having issues updating, then please reach out to our support team for further assistance as they have the tools available to troubleshoot this issue with you.

    I hope this helps!

    jgatie
    jgatie
    April 3, 2023

    See this thread for a user who felt the same, but found the solution had nothing to do with Sonos:

     

      Matt_96
      Lyricist II
      August 25, 2023

      I’ve had various SONOS products for years, across different Mac computers, different homes, different ISPs, different router / networks, etc. The MacOS app fails to update consistently.

      Sonos update failed

      An unexpected error occurred. Please try again.

       

      The desktop and mobile app interface are just terrible. You get speakers that usually work, with great sound. But I’ve just given up expecting Sonos software to work well.

        jgatie
        jgatie
        August 25, 2023

        I’ve had various SONOS products for years, across different Mac computers, different homes, different ISPs, different router / networks, etc. The MacOS app fails to update consistently.

        Sonos update failed

        An unexpected error occurred. Please try again.

         

        The desktop and mobile app interface are just terrible. You get speakers that usually work, with great sound. But I’ve just given up expecting Sonos software to work well.

         

        Did you read the thread linked above, or are you just here to rant?

          Soundman 23
          Lyricist III
          August 26, 2023

          Why don’t Sonos say there is an update available rather than preventing access to you Hifi system without any warning. This has screwed up several of our evening dinner parties when I want background music ib two rooms, turn on Sonos only to be told an update is required which then fails and told to redownload the app - this is just not acceptable.

          Ken_Griffiths
          Ken_Griffiths
          August 26, 2023

          Why don’t Sonos say there is an update available rather than preventing access to you Hifi system without any warning. This has screwed up several of our evening dinner parties when I want background music ib two rooms, turn on Sonos only to be told an update is required which then fails and told to redownload the app - this is just not acceptable.

          Switch off the device firmware update in the App (Settings/System/System Updates’ (disable Update Automatically)… and set the Sonos App itself to update manually in your mobile device settings, then simply install the updates when you’re ready to do that… er… the day after your dinner party, perhaps🤔?

            106rallye
            106rallye
            August 27, 2023

            Turn on Sonos? Do you use a switch to cut the power to your Sonos system? Because then it will start looking for an update as soon as the system is powered on.

            Soundman 23
            Lyricist III
            August 27, 2023

            Thanks Ken that was very helpful.

            also Rallye 

            Soundman 23
            Lyricist III
            August 27, 2023

            Thank goodness I dont have to update my tv every time I turn it on😁!!

            106rallye
            106rallye
            August 27, 2023

            On any modern TV there’s no “turning it off” in the old fashioned sense. The TV will remain on stand by - and so will receive updates, mostly during the night, so you will probably not notice any update. I have my Sonos system set up to do the same.

            Any internet connected appliance will look for an update after being connected power first.

              Show more replies
              Terms & ConditionsAccessibility statement