Why don't SONOS Updates ever work?

I certainly have not seen the whole universe of TV’s, but I have always been able to disable automatic updates after digging and digging through options.

A favorite automatic update is the presenter’s laptop deciding that it is time to update — just as the presentation starts— “DON’T TURN OFF YOUR COMPUTER”.

There is in our house, at the wall at night, ever since a TV spontaneously combusted in an unoccupied room. Mind you, it was an old CRT...

That must have been exciting. I don’t recall ever having a TV fail catastrophically on me….so far ;)

‘Exciting’, as in the ‘interesting times’ curse? Had it not been for the flames’ visibility through a fanlight over the closed door things could have been even more ‘exciting’…

But enough OT banter.

it is really crazy that updates Sonos app STILL cannot perform it’s own updates.  the app:

• tells you an update is available,
• asks you to press a button to download it
• asks for permission to install,
• then fails every time with the most uninformative message

then if you go to Sonos and the forums, the only solution Sonos has offered to this day is to download the software from the website and overwrite your existing software manually.  this issue is not that this is difficult.  the issue is that’s it’s completely insane that Sonos STILL cannot perform it’s own updates!  unreal that it hasn’t been fixed by now.

I’ll assume you’re talking about the Mac update process.

I’d still follow the instructions at https://support.sonos.com/en-us/article/error-when-updating-sonos-app-for-macos, which should also install the ‘fix’ for this issue where Apple changed the method by which they process ‘updates’ without notification. 

To be on the safe side, I’d reboot my Mac before re-installing, but can confirm that it fixed the issue. There are quite a few threads that do a similar process by authoring ‘Sonos installer’ or some such application name, the ‘old method’ had authorized just Sonos.exe. 

iMac. 14.2.1. Uninstalling and then downloading and re-installing the app worked for me. Rebooting, etc. as proposed above (“answer”) did NOT have any effect, however. 

Terrible product… always fails to update, losing connections with wifi speakers that have been workding for years… this product needs a serious upgrade. 

@Sonos — please just update the app to ask for the correct entitlements for recent versions of macOS so that the updater works. It’s not a huge lift. This is embarrassing and if you search the web you’ll find lots of threads where people are getting fed up with Sonos and selling their systems over this silly issue because they think you aren’t going to keep supporting macOS. Just fix it already.

Agreed with most users here.  SONOS needs some major upgrades to make it functional.  Looking for another system that actually works without the undue pain.