low sound until 80+ - port and pro-ject debut carbon turntable

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I have just unboxed and connected by pro-ject debut carbon turntable (which I understand has built in pre-amp) to my port.

i have zero/low volume until i get to 80+ from my connected speakers (arc and ones) and then I get humming as well.
i previously had a cheaper Sony turntable which worked fine under the same set up and have been through every thread on here and nothing working.
Just wondered if anybody has come across anything else that might work?
Or is time to try my luck with uk customer services?

thanks in advance!

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buzzAnswer

Grand Maestro

Are you sure that the turntable has a preamp and that it is operating? Your symptoms suggest that there is no preamp or that it is disabled.

AjTrek1

Try this...in the Sonos App (for the Turntable room) go to Source Level and select Level 10. You can adjust downward to get the input level that works best.

Together Everyone Achieves More = T.E.A.M.

S

Scottdt72Author

Contributor I

Thanks AjTrek1. Already tried that - no change! Tearing my hair out

AjTrek1

Also, there is a toggle switch to select pre-amp built-in. Set it to “Line”

Together Everyone Achieves More = T.E.A.M.