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As per the title description. My Play:1 won't show up in the app.... Either in the system settings menu or on the main play menu. 

All was fine and it was working fine until a couple of days ago when it randomly dropped out. And despite going through (several) factory resets and then connecting back via the app as a new product AND despite the app saying that connection is successful it won't show up. 

Funnily enough it's the Sonos which is closet to my router. About a realistic 6 feet. And it's worked perfectly until a couple of days ago like I say. And nothing else within my control has changed. 

Does anyone have any ideas? 

After the factory reset did you add it back to your other Sonos or install it as a new system?

After the factory reset did you add it back to your other Sonos or install it as a new system?

I added it back to my existing set up along with my other sonos. 

still not visible.

Please force close the Sonos App and retest.

Please force close the Sonos App and retest.

I have tried this…. thanks…. just did it now. 

factory reset of the Play 1 and force closed the app. 

Opened the app - could see the Play 1 that I wanted to add. Added it and it connected to the temporary Sonos network. Completed the set up - Play 1 and the app did the “handshake” where the app pings out the noise and the Play 1 responded. App then said that set up was complete and the Play 1 was added to my system. Play 1 made the completion noise at the end and all was well. 

BUT - it still does NOT show up in my app. I can follow a completely successful “add product” process only to get to the end and nothing is showing up. 

The rest of my system is working fine. 

There have been a few posts about this recently.  Can you try the steps in my article below to rule out network issues:

If the problem persists after this, I suggest that you contact Sonos technical support as they have more tools available for them to investigate this issue.

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