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Answered

play 1 doesn't show up in app once connected

  • November 4, 2024
  • 5 replies
  • 347 views
T

As per the title description. My Play:1 won't show up in the app.... Either in the system settings menu or on the main play menu. 

All was fine and it was working fine until a couple of days ago when it randomly dropped out. And despite going through (several) factory resets and then connecting back via the app as a new product AND despite the app saying that connection is successful it won't show up. 

Funnily enough it's the Sonos which is closet to my router. About a realistic 6 feet. And it's worked perfectly until a couple of days ago like I say. And nothing else within my control has changed. 

Does anyone have any ideas? 

Best answer by UKMedia

There have been a few posts about this recently.  Can you try the steps in my article below to rule out network issues:

If the problem persists after this, I suggest that you contact Sonos technical support as they have more tools available for them to investigate this issue.

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5 replies

Stanley_4
  • Stanley_4
  • Lead Maestro
  • November 4, 2024

After the factory reset did you add it back to your other Sonos or install it as a new system?

T
  • tonyyule
  • Author
  • Contributor I
  • November 5, 2024

After the factory reset did you add it back to your other Sonos or install it as a new system?

I added it back to my existing set up along with my other sonos. 

still not visible.

UKMedia
  • UKMedia
  • November 5, 2024

Please force close the Sonos App and retest.

Remember: Sometimes Red Wine helps :)
T
  • tonyyule
  • Author
  • Contributor I
  • November 5, 2024

Please force close the Sonos App and retest.

I have tried this…. thanks…. just did it now. 

factory reset of the Play 1 and force closed the app. 

Opened the app - could see the Play 1 that I wanted to add. Added it and it connected to the temporary Sonos network. Completed the set up - Play 1 and the app did the “handshake” where the app pings out the noise and the Play 1 responded. App then said that set up was complete and the Play 1 was added to my system. Play 1 made the completion noise at the end and all was well. 

BUT - it still does NOT show up in my app. I can follow a completely successful “add product” process only to get to the end and nothing is showing up. 

The rest of my system is working fine. 

UKMedia
  • UKMedia
  • Answer
  • November 5, 2024

There have been a few posts about this recently.  Can you try the steps in my article below to rule out network issues:

If the problem persists after this, I suggest that you contact Sonos technical support as they have more tools available for them to investigate this issue.

Remember: Sometimes Red Wine helps :)
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