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Contributor I
Nov 4, 2024 12:39 AM UTC
Answered

Why don’t some songs play?

I’ve got several songs that won’t play on my Sonos. Most are older songs from 90s (Beck, Stone Temple Pilots). They show up in the queue but get skipped or I get the “not encoded correctly” message. I’m pretty much at my wits end with Sonos. Any suggestions?

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Airgetlam
AirgetlamAnswer
Nov 4, 2024 5:02 PM UTC

It might be, especially if they’re ‘old’, and purchased through iTunes, encoded with DRM, which Sonos can’t ‘read’. If they were originally purchased through iTunes (now called Apple Music), I’d copy them to another directory (temporarily, so in case it doesn’t work, you haven’t lost them), and try downloading a ‘fresh’ copy from Apple. Many years ago, Apple abandoned DRM, and removed it from their downloads, but if you’d previously downloaded a copy, they didn’t automatically update it. I remember days of updating my stuff. 
 

Anyway, try downloading a ‘new’ copy, and see if that works. 

Bruce

3 replies

MoPac
Headliner III
Nov 4, 2024 1:10 AM UTC

 Are they VBR MP3 files??

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Smokey89Author
Contributor I
Nov 4, 2024 1:21 AM UTC

Sorry, I have no idea. I have iTunes and they play on my Bluetooth speakers but Sonos skips them.

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Airgetlam
AirgetlamAnswer
Nov 4, 2024 5:02 PM UTC

It might be, especially if they’re ‘old’, and purchased through iTunes, encoded with DRM, which Sonos can’t ‘read’. If they were originally purchased through iTunes (now called Apple Music), I’d copy them to another directory (temporarily, so in case it doesn’t work, you haven’t lost them), and try downloading a ‘fresh’ copy from Apple. Many years ago, Apple abandoned DRM, and removed it from their downloads, but if you’d previously downloaded a copy, they didn’t automatically update it. I remember days of updating my stuff. 
 

Anyway, try downloading a ‘new’ copy, and see if that works. 

Translate
Bruce