Can't get Sonos Amp wired (grayed out)

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Hi,

I have 7 sonos speakers and 1 Amp. All are physically connected to an Ethernet port of my switch.

All the Plays are in Disable Wifi mode but I can't disable the Wifi for the Sonos Amp, the option is grayed out.

Any advice ?

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Stanley_4Answer

Grand Maestro

If you haven’t try powering down the Amp and letting it boot up again with the cable attached.

I’d consider trying a different cable too, might be marginal for the mode Sonos uses.

Last choice would be call support and send diagnostics for them to look at internal data.

Pools-3015

Prodigy I

Are you sure the Amp is getting data from the ethernet cable? I have only seen the screen you posted when a device is connected via WIFI.
Have you tried restarting the Amp?

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spritchouAuthor

Avid Contributor I

This is exactly my issue : since it’s grayed-out, I can’t select Disable Wifi. And I confirm the Ethernet cable is well connected to the switch and there’s data stream, i’ve tested with another device

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Stanley_4Answer

Grand Maestro

If you haven’t try powering down the Amp and letting it boot up again with the cable attached.

I’d consider trying a different cable too, might be marginal for the mode Sonos uses.

Last choice would be call support and send diagnostics for them to look at internal data.

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