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Trick of the tail
Contributor I
November 4, 2024
Answered

outage

Why is Sonos still out in Silverlake, Los Angeles? I am not able to access the system at all, I’ve unplugged and rebooted several times, it’s been days. System is totally down.  I’m seriously considering getting rid of all my Sonos products. Never had this kind of trouble before. Been a loyal customer for well over ten years. 

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Stanley_4
Stanley_4Answer
Grand Maestro
November 4, 2024

Time to call support, I doubt it is an outage as you are the only complaint I’ve seen.

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2 replies

Stanley_4
Stanley_4Answer
Grand Maestro
November 4, 2024

Time to call support, I doubt it is an outage as you are the only complaint I’ve seen.

    controlav
    controlav
    Lead Maestro
    November 5, 2024

    Sonos doesn’t “go out” in specific geographic areas. Call Support if you can’t get it back. Hint: try the Desktop app, its a lot more reliable than mobile. Also: do NOT factory reset anything.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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