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Answered

outage

  • November 4, 2024
  • 2 replies
  • 74 views

Why is Sonos still out in Silverlake, Los Angeles? I am not able to access the system at all, I’ve unplugged and rebooted several times, it’s been days. System is totally down.  I’m seriously considering getting rid of all my Sonos products. Never had this kind of trouble before. Been a loyal customer for well over ten years. 

Best answer by Stanley_4

Time to call support, I doubt it is an outage as you are the only complaint I’ve seen.

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2 replies

Stanley_4
  • Lead Maestro
  • Answer
  • November 4, 2024

Time to call support, I doubt it is an outage as you are the only complaint I’ve seen.


controlav
Forum|alt.badge.img+24
  • Lead Maestro
  • November 5, 2024

Sonos doesn’t “go out” in specific geographic areas. Call Support if you can’t get it back. Hint: try the Desktop app, its a lot more reliable than mobile. Also: do NOT factory reset anything.