All speakers (except one) and Alexa voice control have ceased to work

3 replies
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Hello, for some reason all my speakers, except the Roam have ceased to work. I also have a Boost. What should I do next to retrieve them? Many thanks.

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Jamie AAnswer

Sonos Staff

Hi @statevariable,

Sorry to hear you’ve having issues getting your speakers working. I’ve had a look at your system and from my end, everything but the Roam has a cloud connection to us. Is it still the case that you’re not able to connect to your other speakers?

If you still aren’t seeing your speakers, then can you give me some information about your network? Such as your routers make and model, as well as if you have any additional networking equipment, such as switches, access points, powerline adaptors, etc.

I’d also suggest looking at our article for products missing from the Sonos app if you haven’t, as it gives some basic troubleshooting steps to help get your speakers showing again.

I hope this helps!

Jamie AAnswer

Sonos Staff

Hi @statevariable,

Sorry to hear you’ve having issues getting your speakers working. I’ve had a look at your system and from my end, everything but the Roam has a cloud connection to us. Is it still the case that you’re not able to connect to your other speakers?

If you still aren’t seeing your speakers, then can you give me some information about your network? Such as your routers make and model, as well as if you have any additional networking equipment, such as switches, access points, powerline adaptors, etc.

I’d also suggest looking at our article for products missing from the Sonos app if you haven’t, as it gives some basic troubleshooting steps to help get your speakers showing again.

I hope this helps!

S

statevariableAuthor

Avid Contributor III

Thank you for your message and advice. A few days ago, my system returned as quickly as it had disappeared!

Jamie A

Sonos Staff

Hi @statevariable,

Glad to hear everything is back online and working for you again. If you run into any further issues or the system goes offline again, then please don’t hesitate to reach back out

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