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Contributor I
October 31, 2024

All sorted now. We simply bought a new Optical Cable and everything is working now. Thanks for your advice everyone.

15 replies

Lead Maestro
October 28, 2024

Can you give us more information about your setup like what speakers are you using when Spotify drops, what sound bar are you using, and what model TV do you have?

"Receive with simplicity everything that happens to you." - Rashi
Contributor I
October 28, 2024

SamsungTV. Living Room has Playbar, Sub and two Sonos 1.

Lead Maestro
October 28, 2024

Have you run TV Setup in the Sonos app? Have you checked to make sure the optical cable has been fully inserted into the Playbar and optical port on the TV? Also be sure the caps have been removed on each end of the optical cable.

Is TV Autoplay enabled under the Playbar’s settings in the Sonos app? Have you set the audio settings on the TV to Optical?

"Receive with simplicity everything that happens to you." - Rashi
Contributor I
October 28, 2024

 

Contributor I
October 28, 2024

Can’t even get into settings now ☹️

Contributor I
October 28, 2024

Now in settings.

 

Contributor I
October 28, 2024

Lining Room now showing ‘no content’

MoPac
Headliner III
October 28, 2024

 Yeah… That’s not right.  There should at least be a volume slider showing a Mute on the left and the last numerical volume level used on the right.

 Can you take a screenshot of your system with the Settings (gear icon) open?

 

Contributor I
October 28, 2024

 

MoPac
Headliner III
October 29, 2024

 So when you try to play something on the Living Room it does not play?  The “No Content” is normal.  Only the volume slider for your Living Room looks wrong.  It will say No Content until you start to play something.