Skip to main content
Answered

Connection to Spotify drops. Also, no sound at all from the TV on the Sonos system.

  • October 28, 2024
  • 15 replies
  • 191 views

Forum|alt.badge.img

Connection to Spotify drops. Also, no sound at all from the TV on the Sonos system.

Best answer by LeicesterCity

All sorted now. We simply bought a new Optical Cable and everything is working now. Thanks for your advice everyone.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

15 replies

Can you give us more information about your setup like what speakers are you using when Spotify drops, what sound bar are you using, and what model TV do you have?


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 28, 2024

SamsungTV. Living Room has Playbar, Sub and two Sonos 1.


Have you run TV Setup in the Sonos app? Have you checked to make sure the optical cable has been fully inserted into the Playbar and optical port on the TV? Also be sure the caps have been removed on each end of the optical cable.

Is TV Autoplay enabled under the Playbar’s settings in the Sonos app? Have you set the audio settings on the TV to Optical?


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 28, 2024

 


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 28, 2024

Can’t even get into settings now ☹️


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 28, 2024

Now in settings.

 


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 28, 2024

Lining Room now showing ‘no content’


MoPac
Forum|alt.badge.img+18
  • Headliner II
  • October 28, 2024

 Yeah… That’s not right.  There should at least be a volume slider showing a Mute on the left and the last numerical volume level used on the right.

 Can you take a screenshot of your system with the Settings (gear icon) open?

 


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 28, 2024

 


MoPac
Forum|alt.badge.img+18
  • Headliner II
  • October 29, 2024

 So when you try to play something on the Living Room it does not play?  The “No Content” is normal.  Only the volume slider for your Living Room looks wrong.  It will say No Content until you start to play something.

 


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 29, 2024

Sound from speakers for our Samsung TV is not playing via speakers despite the volume bar showing. Speakers work fine with Spotify music.


@LeicesterCity Have you gone through the list of troubleshooting steps I mentioned above?


Forum|alt.badge.img
  • Author
  • Contributor I
  • October 30, 2024

Still a bit stuck here. Help! Sonos was working fine via the TV until a couple of days ago. Spotify playing  out of my Playbar, Sub and two Sonos 1 speakers. When we use the TV we get no sound at all out of any speaker even though the volume bar is showing on the App (SPDIF).When I go through the TV settings on the App it says there is no connection. We have checked the cable connection, unplugged our Samsung TV -still no joy. We have an Optical cable. See photos attached. Will a change over to an HDMI cable work? If so , which size/model would be best for the old Playbar? Is it likely to fix the issue? Any suggestions?
 

 


Have you run TV Setup in the Sonos app? Have you checked to make sure the optical cable has been fully inserted into the Playbar and optical port on the TV? Also be sure the caps have been removed on each end of the optical cable.

What specific model Samsung TV do you have? Have you set the audio settings on the TV to Optical?


Forum|alt.badge.img
  • Author
  • Contributor I
  • Answer
  • October 31, 2024

All sorted now. We simply bought a new Optical Cable and everything is working now. Thanks for your advice everyone.