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Contributor I
October 31, 2024

All sorted now. We simply bought a new Optical Cable and everything is working now. Thanks for your advice everyone.

15 replies

Contributor I
October 29, 2024

Sound from speakers for our Samsung TV is not playing via speakers despite the volume bar showing. Speakers work fine with Spotify music.

Lead Maestro
October 29, 2024

@LeicesterCity Have you gone through the list of troubleshooting steps I mentioned above?

"Receive with simplicity everything that happens to you." - Rashi
Contributor I
October 30, 2024

Still a bit stuck here. Help! Sonos was working fine via the TV until a couple of days ago. Spotify playing  out of my Playbar, Sub and two Sonos 1 speakers. When we use the TV we get no sound at all out of any speaker even though the volume bar is showing on the App (SPDIF).When I go through the TV settings on the App it says there is no connection. We have checked the cable connection, unplugged our Samsung TV -still no joy. We have an Optical cable. See photos attached. Will a change over to an HDMI cable work? If so , which size/model would be best for the old Playbar? Is it likely to fix the issue? Any suggestions?
 

 

Lead Maestro
October 30, 2024

Have you run TV Setup in the Sonos app? Have you checked to make sure the optical cable has been fully inserted into the Playbar and optical port on the TV? Also be sure the caps have been removed on each end of the optical cable.

What specific model Samsung TV do you have? Have you set the audio settings on the TV to Optical?

"Receive with simplicity everything that happens to you." - Rashi
LeicesterCityAuthorAnswer
Contributor I
October 31, 2024

All sorted now. We simply bought a new Optical Cable and everything is working now. Thanks for your advice everyone.