unable to add arc ultra - app update

3 replies
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hi, unable to add Sonos arc ultra to my system as getting the message my app needs updating, however when I tap on update, it says I am already running the latest version. Has anyone else experienced this?

Sonos Arc Ultra

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Elliot_1983Answer

Trending Lyricist I

Thank you, after a few attempts managed to get the app updated and all working now

Stanley_4

Grand Maestro

It might be that your area has not been given access to the latest update, that can take several days depending on your luck.

I’d call Sonos Support and ask them if they can tweak the update process for you.

F

furacaopr

Prodigy III

There are two kinds of updates: app updates and speakers’ firmware updates. When you tap on Check for Updates in the app, it'll update the speakers’ firmware. To update the app you have to check either Google or Apple stores, and as @Stanley_4 mentioned it's been rolled out gradually.

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Elliot_1983AuthorAnswer

Trending Lyricist I

Thank you, after a few attempts managed to get the app updated and all working now

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