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Contributor III
October 26, 2024
Answered

ZonePlayer 100 losing connection

  • October 26, 2024
  • 5 replies
  • 167 views

Hi - I am still running my system on S1 without many problems.  Lately, though, my ZonePlayer 100 is disappearing from the network.  I think I purchased the unit around 2005, so it might just be dying...however, it comes back into the visible zones and plays music every time I power the unit off and on.  Any ideas for things to try to make the problem stop recurring?  Thanks, David   

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Best answer by Pools-3015

Thanks - mine is also hardwired to the network, and I dropped the Bridge a while back...if it is on its way out, almost 20 years is pretty good!  

That's a really good run! You may be a candidate for a new Amp. Luckily the Amp is compatible with both apps.

https://support.sonos.com/en-us/article/sonos-app-version-compatibility

 

5 replies

Stanley_4
Grand Maestro
October 26, 2024

Some of the older Sonos may be at the end of life for the internal memory, power cycling can mask that for some time.

I'd submit a diagnostic after it has been powered up and playing for over 15 minutes then call Sonos with the number to have the hidden interna data looked at.

dgstevenAuthor
Contributor III
October 26, 2024

Thanks very much for this recommendation.  I’ve certainly gotten a lot of life out of this one, but I’ll give this a shot to see if there’s anything I might do!  

Pools-3015
Prodigy I
October 26, 2024

The older Sonod devices are having a hard time keeping up even if you use the S1 app. I had my p 100 hardwired to my network and never had an issues with it.

If you still have a Bridge, you may want to try removing it form your network and hardwiring a Sonos device instead to see if that solves your connection issue.

dgstevenAuthor
Contributor III
October 27, 2024

Thanks - mine is also hardwired to the network, and I dropped the Bridge a while back...if it is on its way out, almost 20 years is pretty good!  

Pools-3015
Prodigy I
October 27, 2024

Thanks - mine is also hardwired to the network, and I dropped the Bridge a while back...if it is on its way out, almost 20 years is pretty good!  

That's a really good run! You may be a candidate for a new Amp. Luckily the Amp is compatible with both apps.

https://support.sonos.com/en-us/article/sonos-app-version-compatibility