I followed the reset and set up steps but ended up with a Red and White flashing. I can identify the device on the Sonos App but I am unable to connect it the devices’s temporary network.
I have 3 other Sonos Play 1, they work fine. I only have issues with this particular device. Not sure what’s wrong.
Best answer by Sotiris C.
Hello
I’m sorry to hear you are having issues setting up your Sonos Play:1.
Can you confirm if the light is flashing orange and white or red and white? As
Flashing orange and white
The status light will flash orange and white when your Sonos product is updating.
If you’re resetting your Sonos product, the status light will flash orange and white while the reset is in process.
Flashing red and white
The Sonos product failed to update. Reboot your Sonos product and attempt to update the product again.
Have a look on our support article about how to Factory reset your Sonos product, you could also try this process while the Sonos Play:1 is hardwired to your router via an Ethernet cable.
If you are still having trouble getting it to work, I would suggest you to reach out to our Support team for some live troubleshooting. They have tools at their disposal to provide you with information and advice about your system and what it reports.
I hope this helps.
Flashing red and white generally means the unit failed to update. Reboot the device and try again. It may help to hardwire the device to your router to get it to update.
I have tried hardwire my device to the router over night. It still has the same issue. Any other way to hard reset it? Or should I bring it down to a shop, can they help?
+16Hello
I’m sorry to hear you are having issues setting up your Sonos Play:1.
Can you confirm if the light is flashing orange and white or red and white? As
Flashing orange and white
The status light will flash orange and white when your Sonos product is updating.
If you’re resetting your Sonos product, the status light will flash orange and white while the reset is in process.
Flashing red and white
The Sonos product failed to update. Reboot your Sonos product and attempt to update the product again.
Have a look on our support article about how to Factory reset your Sonos product, you could also try this process while the Sonos Play:1 is hardwired to your router via an Ethernet cable.
If you are still having trouble getting it to work, I would suggest you to reach out to our Support team for some live troubleshooting. They have tools at their disposal to provide you with information and advice about your system and what it reports.
I hope this helps.
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