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I cannot get the Sonos App to open on my android phone.  I have unistalled, restarted my phone, reinstalled and still it sits at the opening black Sonos screen and goes no further.  I have uninstalled the app again, turned the phone off, restarted, reinstalled the app and still it does not work.Any suggestions?  I just want to be able to connect my Sonos One SL to the new WIFI connection.  Currently on Android Oxygen OS 11.1.10.10.AC01BA

I currently have a Sonos Arc, Roam, and a Boost - all of which worked seamlessly and consistently priori to the big app update last summer.The Arc has become particularly unreliable, and I’m hoping that this community may have a process to put it through which will resolve my issues.Note, I have troubleshot with Sonos team members and removed, and re-added the Arc multiple times.Sometimes, the Arc will simply not appear in my system. seems to be random, and resolve itself randomly as well Songs will stop playing from the Arc, but also when also playing from both the Arc and the Roam - however when playing the Roam alone, it never suffers from these issues The assistant listening mode will happen without anyone saying the hot word prompt. I’ve even disabled the mic in hopes to resolve this issue, but the listening mode still happensLots of issues here - could all be related or just individual items to resolve.

Hi,I have a Sonos system since 2010 and I have friends who asked me to recommend them an audio system and a TV sound bar.  They bought an Arc, Sub mini, Play 5 and one Era 100.  I have ripped all their CD collection and it works well.  They group all their speakers including the Arc and Sub mini when listening to music and when they turn on the TV, the ARC automatically starts playing the TV audio and the ARC drops off the group playing the music.  This works well, but it would be even better if the Arc software could detect when the TV is turned off and reconnects to the group it was originally part of.  This was previously asked 3 years ago on the forums by somebody else.  Maybe it could be an addition to the new software?  Is there an easy way to regroup the ARC to the original group if this cannot be done automatically? I am still on S1 with my personal setup, so I am not familiar with the new options available… Thanks 

Hello,Currently doing electrical remodel for a customer and dabbling into speakers as i have installed sonos amps and speakers for customer but this remodel has me hesistant. As this customer wants to use existing speaker throughout house. The house has over 22 speakers which each room has a a wall volume control as two speakers in each room will run to volume control then ran to media center in living room(speaker wire 16/4 and ethernet). I want to split house into 6 zones, listed below. Basically asking could i just have the wire ran from volume control wired straight into the amp or would i have too disconnect volume control(outdated i believe) and run new wires from each speaker to new amp?Trying to avoid running new wires to existing speakers, but am fine doing so if needed. Just confused if I’m over thinking and the volume control is just something that can coexist and use the speaker wire/ethernet ran back to the media center. Living room(4 speakers)Kitchen/Dining(4 Speakers)Bed

I have a Sonos amp connected to 4x Architectural ceiling speakers and a Sonos amp. The speakers work quite well but lack a little bass. As soon as the amp is added to the system, the equaliser and fader no longer work. 

I’ve experienced something strange with my sub and arc speakers recently. Whilst watching TV, a loud cracking sound is emitted from my Sonos speaker, one that resembles a loose connection in a conventional speaker. If first happened with my sub two days ago then again today but on the arc. My speakers are wired using WiFi except for the arc which has an Ethernet cable. I’ve recently moved houses and thus had to redo my network connection. The shift seemed seamless and I was able to connect the tv and speakers without much of a problem. Has anyone experienced the same? 

I am no longer getting audio from my One SL surrounds or our Sub. All audio from the TV comes through the Arc only. Oddly, streaming music directly to the Living Room setup plays audio through all devices. Same with using our Port to play records. Everything works. It’s just TV audio that will not play through the 3.1 system. This only started recently. Nothing about our setup has changed. Everything is connected to the same network. Everything shows as connected in the Sonos app. Any ideas?

After the recent update, my Sonos app on my Mac, and my iPhone, has lost my music library.So I followed these instructions:https://support.sonos.com/en-gb/article/share-your-macos-music-folder-with-sonosAnd these:https://support.sonos.com/en-us/article/add-your-music-library-to-sonosAnd none of it works.The Mac Sonos app gives me ‘error 913’ after I browse to my music folder.If I try on the iOS app instead, that gives me ‘Access is denied’.I’ve set all the file sharing correctly, I’ve set permissions on the folder and drive, I’ve confirmed that it’s set to SMB sharing. I’ve even turned on guest sharing, just in case.Nothing.I changed some folder names along the path, removing spaces. Now I get a different error on the Mac app: (1001). This is getting incredibly frustrating. Can anyone help? 

Hi all, I have a new soundbar arc , gen 3 sub and an old play 1 speaker . I have the s2 app installed in my phone and have all showing on my s2 app even the play 1 . I can play music on the play 1 fine and also on the soundbar fine but they won’t play together in the group. If I try to play through the group it will play on one and if I try to select the other it says sorry can’t connect. Very odd. Should I be able to group the two speakers even through the play 1 is old ? Thanks so far 

My Play:One system chokes on all .wav and .flac files (16bit).  Audio is clipped and sporadic with lots of skipping and pausing.  .mp3 files play fine, but not these larger formats.Library is fully indexed.  The files are stored on a late model LaCie 2T volume connected via USB-C.  The files play the same way whether controlled via the Mac app or the iPhone app.Are the planned updates and fixes not complete?  is metadata causing the problems?  Any similar experience out there? Mac version 16.4.2Build S2Play:OneMac 16” MBPSonoma 14.7

When streaming YouTube all Sonos products randomly go to green and volume goes away and switches back to tv.  testing if disabiling consistent volume setting in YouTube fixes this.  Sonos support please advise. 

bonjour, est-ce que radio France est toujours accessible via TuneIn ?Moderator edit:Google Translate-Hello, is Radio France still accessible via TuneIn?

I woke up and my Sonos said it was not able to see(Bluetooth) my system(speakers Sonos one) and I’ve not gotten it back. I’ve :reinstalled Sonos app factory reset my Sonos one speakers  reset my router                                                And I still can’t get my speakers paired with the app help me

Why will my Ray not connect to my network.  It shows Not Registered in my app, I go to register, go through the set up but it fails to connect to my network every time. 

Hi. I have an S1 system with 2 x connects and 2x connect amps. Recently our PC speakers gave up the ghost and I would like to know if there are any hard wired comptaible speakers that would allow me to use them as an output from my pc as well as sync with my S1 system and play from my Sonos app? Tall ask but if anyone will know, it will be here! Thanks in advance. 

i have 2 android phones, 1 has updated to latest version, the other will not update. any ideas.

I am trying to connect my AirPods Pro’s to the SonosApp. Even though my Pros are connect to my iPhone, the app cannot find them. Any tips on how to make this work? 

My system is no longer adding content 

Hi everyone,so I have up and running 3 Sonos One (Gen 1) speakers since forever.Today, however, I noticed that one of them does feature a different hardware-version number than the other two — 1.21.1.8-2.1 VS 1.21.1.8-2.2Given they‘re all Gen 1, shouldn‘t they all come with the same hardware-version?  Appreciate your insights! Cheers!

I have a Sonos Beam , 2 Play 1s and a mini sub in my living room . When turning on the TV the Beam works fine but the two Play speakers and the mini sub don’t put out any sound. They show as connected on the app and are all on the same strong signal wifi network . I have to disconnect the whole setup from the mains and power back on for them to start working . This is obviously not ideal . I’m at a loss as this has been happening for several months , but wasn’t an issue when the system was put in three years ago,I have an Arc system with two Play 5’s and a mini sub in the cinema room that works absolutely fine , none of the same issues . Samsung TV is connected to the beam via  HDMI eArc Any suggestions ?

I have  new album in my music library and in the Sonos’ app the album songs are not in  order how do I correct?

Since the new app was introduced, my pair of Era 100 will not stay in sync. The delay from one speaker to the other keeps increasing. After setup, withing a day when I turn them back on there is an “echo” due to delays. Within a couple of days they get even further apart in timing to where it is totally unlistenable.If I reset my router, this most often seems to fix the problem, but I don’t want to have to do a twice daily reboot of my router, nor was this necessary at all before the Sonos update to the new system.If I try to remove the stereo pair and then recreate the pair, then only one speaker will have sound in the pair.So I end up power cycling the speakers, rebooting my router, have issues with the speakers being found, then finally put them back into a stereo pair, but this is crazy. I have wasted so much time on trying to get these speakers to stay working as a stereo pair. None of the updates have made it any better.I have tried giving the speakers a fixed IP address assignme

In bluetooth mode, can a Roam be stereo paired with another Roam?In bluetooth mode, can a Move be stereo paired with another Move? Having just returned from holiday, and taken a pair of echo dots, then had the daily wrestle with the hotel wifi to get them working as a pair, I decided that bluetooth speakers that I could pair in stereo was the way to go.Having looked at the market, prices of well-reviewed brands, Megaboom for example, are similar to the Roam. Then, looking on from that, the Move then offers sound quality comparable to the Era 100, so why not use a pair of those on holiday because I can just walk out the door and there are no complicated shenanigans to set them up at a hotel, then reset them at home for integrated use. Any thoughts? ...purely on stereo pairing the same species?

Looking for guidance.  I still have a cable box through Xfinity to provide my cable service.  I have surround sound in my main room through a Yamaha receiver which is connected to my port.  However, through my kitchen, foyer, and other rooms i have a combination of Sonos 5’s and Sonos One’s.  Typically on a Sunday when NFL is on, i like to connect the main room, and tie the speakers in the kitchen and other areas of the house to hear the game i’m watching.  When the season began, i went to connect all of the speakers together, and the option in my Sonos app for “Line IN” or “TV” was gone.  I spent the next two hours on the phone with support.  We reset the port, we deleted the app from my phone and reinstalled it, nothing would get the option to connect the speakers together through the surround sound.  Regular streaming music was fine and could be played to all of the speakers.  This would elude that the port was working.  This happened to me in the past, but was resolved when an upda

I setup my era 100 speakers as surround speakers with my arc bar. After setup, neither speaker has sound coming out of them.  any solutions or tips?