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It is still not working. Search is a disgrace … my local library is NEVER available on the dot. Always have to juggle/restart the app forever on my ipad and iphone to make it appear in universal search results. Before the new app it ALWAYS worked.Does Sonos think it is solved? 

I use the desktop app for Windows a lot and I notice that when I select different speakers to group, I often get an option pop up that says ERAplay. I tried Googling it and searching this forum but could not find out what ERAplay is. Any thoughts? Thanks Steve

Unbelievable.  I have 6 products from Sonos. It is asking me every week to reauthorize account . It is not possible to reauthorize from Android app. This problem is here for more that 8 months , what I can see from another posts. All posts were closed , and it ia not possible to wrote there. But this problem has not been solved !! I have latest SW on my products , and I have also latest android app. Are you going to do something ? 

I have albums where 2 or more tracks segue into each other. In iTunes they are separate songs but when Sonos imports them it imports as separate songs but also, separately, as groups. When played back I get the same songs twice. I can’t see how to stop Sonos doing this nor can I see how to just delete the rogue groups.

My Sonos Arc is now having some issues after 1 year of use and I’ve tried every suggested help article as well as some of the solutions provided in this community. The Arc software is up to date and so is the software for my TV as well as my Apple TV device. I have also submitted a diagnostic request: *********** I am experiencing 3 main issues, in order of frequent occurrence:The sound cuts out every hour or so for about 10 seconds. It just suddenly gets completely quiet and then the sound returns to normal after 10 seconds. This happens when I am watching anything on my Apple TV streaming device Every few days or so, there is a loud popping/cracking sound. This usually happens when the screen saver is on or something is paused. Basically when no actually movie or video is playing. The sound is loud, as if a speaker has blown out, and it lasts about 3-5 seconds When just streaming music via Spotify using the Arc (TV is not on at all), the music will just stop completely. I have to ask

Is there a simple, straightforward guide to adding Sonos to the HomeKit to automate playing music when you walk in the door? I’ve looked at the other topics and can’t find what I’m looking for. Each issue seems to be different. I have been using Alexa simply because I used to have an echo in each room when they first came out, before Sonos voice control. BF has convinced me to switch to HomeKit since we are apple for everything else.We set up an automation for coming home and Hue lights worked perfectly, but the Sonos have not been reliably turning on. I did get some music in the living room one day, but can’t get any others to do anything. Is there something in the Sonos app I need to update first? I see the speakers in HomeKit. I saw something about a Homebridge when I did a search online, but didn’t see anyone mention that here. 

Når jeg tilslutter min pladespiller til ERA 100, så kommer der slet ingen lyd ud. Ledninger og adapter er som de skal være. I Sonos appen ligner det at den spiller pladen, men der kommer ingen lyd ud i højtaleren.Hvad gør jeg?Der er indbygget forstærker i pladespilleren…Vh Signe

I cannot add a music library to my Sonos application on my MacBook Air.The MacBook Air is an Apple M1, 2020, system running Sequoia 15.2. Itb has a system drive:The system drive has top level Applications, Library, System and Users folders. The Users folder has two sub-folders: chrismellor and Shared.I am Chris Mellor, which is my Apple user name, with a mail address of chris.******@*********.comThe chrismellor folder has several sub-folders amongst which is Music. This contains folders for artists and a Music Library.musiclibrary file. The MacOS Music app plays music from this folder through the MacBook Air’s speakers.I have a Sonos OS S2 on my iPhone and  the Sonos speaker set up is a Playbar paired with a Sub and two Play:3s. This is called TV room.The Sonos MacOS controller has been downloaded to the MacBook Air. It finds the four Sonos speakers in the TV room and can play Sonos radio music through them. However it cannot play music from the Music folder. Indeed, it does not even s

Since the last update in mid-December I have lost access to my local music folder.  It was working for months and then when I tried to update it in Sonos because I added some music to my library it wouldn’t work.  I thought removing the library and re-adding it would help but I haven’t been able to add it using the path that used to work.  I keep getting a message that the music library is no longer available or may not have power, which doesn’t make sense since my library is on my iMac’s hard drive.  The path that used to work went to the iTunes folder (see image below) but when I read the latest instructions about adding a local music library it says to share/add the “Music” folder; however, I have three “Music” folders (see image below).  Which one am I supposed to share/add?  Thank you for any help.  

hello,i have recently bough a sonos arc and 2 sonos Era 100 for my living room and kitchen.i have an open area with the kitchen and the living room.the area of the living room (about 45 sqm) has the TV with the sonos ARC and 2 sonos era 100. I would like to improve the whole room (living room+kitchen) but i don´t know what is the best option.may be +2 Era100 in the  area of the kitchen?may be +1 sonos five in the area of the kitchen????I don´t have for the moment a sub, and i´m not thinking in one, because the sound is great only with the ARC + 2ERA100.and i don´t have them as surround, may be it´s also a mistake.i use it more for music than for films. thanks in advance for your ideas !!    

My system is very slow. Every time i open My app on the Mobile. The message in the speaker group says "Ikke noe innhold" (Norwegian - in English "no content). After 10-15 seconds the content appears and we can start  listening to last used content. If listening and want to stop, same situation slow reactions.

I acquired a great pair of Sonos Play: 3 speakers with the Bridge when my office decided to eliminate them from our network setup. I have them playing in my bedroom on the house network and can access them with both S1/S2 apps and with the Spotify app itself, as well as controlling the volume seamlessly using Google Assistant (volume to xx%). I would like to be able to run my computer gaming sounds through them, and movies from my smart TV as well without having to add additional hardware to my network.Will I need to run it all through the Bridge unit, or can I keep them connected wirelessly? Or is that not going to work at all?

Dear Team,I hope you are doing well.  I want to purchase some products in bulk. Can you give us discount on them? Waiting for your reply,Best regsrds,Jack

 recently moved into a new home and have been struggling to connect two Play:1 Sonos speakers to a Google Mesh network, which I do not have administrative access to. Initially, I tried using the Sonos S2 app, but I couldn’t connect the speakers, even when directly hardwired to the network. After numerous failed attempts, I downgraded both speakers to the S1 system, which allowed me to connect each speaker individually to the network. However, I’ve encountered a persistent problem: I cannot get both speakers on the same Sonos system. When one speaker is set up, any attempt to “Add” the second speaker fails and forces me to reset it. The only consistent method to add the second speaker is by using the “search for missing device” option after resetting it, but after successfully add the system, Sonos prompts me to log in to configure the speaker. This process always results in the creation of a separate Sonos system for the second speaker. As a result, both speakers are connected to the s

I put a lot of info in my question. 

Just contacted Sonos and got this reply. Is 7 days an acceptable amount of time to receive a reply from customer service? This is ridiculous. Don’t title you’re email, “We’re here for you,” when you’re clearly not. 

hello, i  bought a sonos ace, and when i went back to my country i inbox it and see that bluetooth not working, it keep showing me purple light, when i restart the blue light flash for two sc and go back purple, i tried to reboot by plugning usb, by keep pressing power 3 7 1000 seconde nothning work, contact me please, am not happy at all

I recently got these headphones and I am having issues with connectivity. It keeps on disconnecting from my laptop. The longest it stays connected is 2 minutes which is very frustrating. Nothing is covering the IR. Not sure what the issue is as it connects fine to my phone. 

Why is everything SONOS so unbelievably complicated?

Lately I have noticed annoying vibration or ressonance especially from voices or talking. I have owned the beam for 3 years and the problem is recent, so something has happened. Any ideas?

Hi,I have 2 sonos amps which are connected via ethernet to my router. They work fine. I downloaded the Alexa skill but it cant find Amp 1 or Amp 2.It does however find Amp 1 TV and amp 2 TV - not sure exactly what they are? I have disabled wifi on the amps as they are connected to my router via ethernet. Any ideas?ThanksAkhil

I have a background noise on my system, sounds like somebody connected to my ARC playing a game. Is there a way to check which devices are connected to my system? The sound pops up when i watch tv, when i mute the tv the sound remains.Appreciate your feedback.Thanks, Rick

I have connected a Dual turntable DT 210 (with a working build in pre-amplifyer) and a Sonos Port (Line in) but i can't get it working (no sound). What am i doing wrong?  

I’ve recently bought Era 300s for use as rear surrounds but have discovered that they won’t work with most of my 4K discs as the audio is DTS rather than Dolby Atmos.  My 4K player (Panasonic UB820) doesn’t seem to have any option to convert the audio to Dolby but my Xbox Series X does. My question is what are the best settings to choose on the Xbox to get the best results for DTS discs.  Do I select Dolby Atmos or 5.1 uncompressed or Dolby digital?  As an aside, am I correct in saying that the UB820 can’t convert audio? Any help appreciated, thanks.

Mijn systeem bestaat uit de arc, sub en de amp met 2 plafondspeakers.  als ik mijn tv aansteek, kan ik automatisch via de arc geluid horen. Dan kan ik in de app de amp met de speakers aanduiden. Na enkele seconden komt er daar ook geluid uit. Maar soms valt het geluid uit van de 2 speakers, en komt dan plots terug. De arc heeft dit probleem niet. Wifi is sterke verbinding op de app dus dit kan het probleem niet zijn.  iemand info hierover ?  Moderator Edit - Translation by Google:My system consists of the arc, sub and the amp with 2 ceiling speakers.  When I turn on my TV, I can automatically hear sound through the arc. Then I can indicate the amp with the speakers in the app. After a few seconds, sound comes out there too. But sometimes the sound from the 2 speakers cuts out and then suddenly comes back. The arc does not have this problem. Wifi is a strong connection on the app so this cannot be the problem.  anyone have info about this?