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I have 2 Sonos home theater systems and a stereo pair and ALL are down right now, even the ones with a direct HDMI connection to my TV.  Sonos is apparently having issues because the icons for streaming services keep disappearing and won’t stream (gives “Internet down” message, despite my Speedtest showing a solid 1GB connection to all test servers..).   Why can’t I play audio locally when Sonos is down?  Is this like that BMW “Pay a monthly subscription for heated seats” deals where SONOS can just brick my system if they decide to shut down? I’m going to throw all of my SONOS gear out the window, this is ridiculous.

Bought the Sonos Ace headphones as soon as they were available.The protective travel case has had a tricky zip on it from the day I got it, but finally today it has jammed completely.Do Sonos replace these under warranty? Seems like a poorly designed zip. Or did I just have bad luck with the one on the case I got?

Hello. My Sonos Ray just arrived and it sounds great, however I have a problem configuring the remote. I have searched Google, Reddit and this support forum and I think this is an app/software issue. I tried two IR remotes, the TV one (Horizon Android TV, definitely an IR model) and a Tuya internet enabled IR emitter.I go to the Sonos app, I start configuring the remote. It asks me to press 3 times the volume up button.For the TV remote, the soundbar seems to receive the messages because the leds light up exactly 3 times, however the app tells me nothing was received.For the IR emitter, the leds light up, the app gives me an ok icon, but then it goes back to "we did not detected any signals" message. I can restart configuration and the app will ask me the next command (volume down, then mute), however after I'm done the Ray still doesn't take the commands into account.Any suggestions on what i could try?

I have an Amp S1 (I know...it’s really old) and would like to connect my TV audio to my Amp using with an HDMI cable.  I just tried connecting the white/red analog cable into a HDMI converter with the HDMI cable going from the converter into the ARC HDMI port on the TV.  No luck.Has anyone had any success with connecting an Amp S! with wired speakers and a TV with HDMI?

Sonos app is losing the system, and when I am able to connect it, during for example couple of hours system is lost several times. Music is playing but I cant get contact to it. Move. At first a year-two years ago it worked perfectly.

Buen día. No me deja resetear. Presiono el botón y la conecto a la luz, y solo parpadea en blanco, y después se pone verde el indicador, y no resetea de Fabrica. No puedo usarla, no la detecta ningún dispositivo  Moderator edit:Google Translate-Good morning.It won't let me reset.I press the button and plug it into the power, and it just blinks white, and then the indicator turns green, and it doesn't reset to factory settings.I can't use it, no device detects it.

Hi Sonos Community,I’m trying to integrate audio playback from my website with my Sonos system, but I’m running into an issue where the sound isn’t syncing properly. The audio starts with a delay, and sometimes it doesn’t play at all through the Sonos speakers, even though other streaming services work fine.Here’s what I’ve tried so far:Tested the playback on different devices (laptops, tablets), but the delay remains. Checked my Sonos app settings to make sure the network is stable. Updated both my website’s audio player and my Sonos system to their latest versions.Is there a recommended way to optimize website audio for smooth playback on Sonos, or has anyone else encountered issues with delays when streaming from a website? Any help or suggestions would be greatly appreciated!Thanks in advance!

Can the Sonos Beam help simplify my home theater system? 

I would like to get all of my speakers to downgrade to the precious revision of firmware and the older version of the application software reinstalled. The auto upgrade a few months ago made the entire ecosystem extremely problematic. In three months, Sonos is still struggling with a ton of unresolved issues. The system is still completely unreliable, non performance and absolutely not user friendly. The application’s initial loading is slow and buggy. Songs skipped randomly without user input. The integration with Apple Music is subpar. I have managed products for over a decade. My entire product team would be shot if a release went as badly as Sonos’s release. All that I ask for is a path to normalcy and a good system that identifies with the standup and awesome brand that it used to be.  

Hi, So i already have this pair of Era 100 and hang it on the wall. And my friend just bought me record player (Gadhouse Henry’s - no bluetooth built in). so can i connect this Vinyl with additional bluetooth transmitter and play it at my sonos system?

The servers appear to be down tonight. Is anyone else having issues?  Updated the app on my iPhone earlier today and went to play music tonight. But every content section on the homepage says “Unable to load content” and where the graphics are supposed to be for services, favorites, stations, etc. are all black boxes with black lines scrolling across.  Thought it was the update but checked on my iPad without the update and same issue.  Was only able to play music in the room where music had been playing previously by pressing the play button.  None of the other rooms had content queued up so can’t select from any sources. Sonos seems to be having a lot of issues of late. 

Play:5 connection issuesUnable to set up and add PLAY5 (Gen1) to my existing system.  Did a Factory reset on PLAY5 (blinking Green) but Wifi couldn’t detect it (phone Wifi network same, BT is On).  Connect through LAN cable, and the app could detect the PLAY5. However upon clicking “ADD” for the next set up step, it prompts message  'Your mobile device couldn't connect to your Play:5. Make sure the Play:5 is connected to power.'  I've plug / unplug cord multiple times, eventually results with the same message.  Anyone can help?

Would I be able to create a surround sound system with my Sonos beam soundbar, aftermarket rears, and a sub? I also have 2 or 3 Connect:Amps left over from a previous house. 

7 yr old Sony XBR, soundbar, surround speakers, sound bass, and Sonos bridge. WiFi video streaming.   YouTube TV works fine - turn tv on, select YouTube and instant sound.  However when I select Netflix or Prime, there is a minute audio delay before ANY sound starts up.  Sometimes I fast forward or reverse and audio then kicks in.  Any quick thoughts? Problem seems to be getting worse over the past year. 

I have been trying to reauthorize and connect accounts to the Sonos app and my account lately, but 90% of the time I get the message “Service not found” instead. I have tried everything I could think of without any success. What does this mean and how can I fix this? 

I have a Sonos Playbar, probably 10 years old. I have lots of music stored on my phone. Can I play this music through the Playbar? 

I have 2 Sonos on SL and keep getting the same error code as we did back a couple months ago. 1,000 I have tried every troubleshooting method and just lost. Online it says both are registered under my upgrade tabs.  when try to connect it says error 

Just setup the Arc Ultra and attempted to pair it with my existing Sub 3. Sonos app says they are paired but then they immediately unpair. I have tried factory resets and repairing multiple times, no luck. Tried calling Sonos customer support but the wait was too long. I’m beyond frustrated.

Speaker is connected to Wifi but can’t find it on the Pi 5 sound

Can you simultaneously connect two Ace headsets to soundbar for audio play? Secondly, can you connect one ACE headset and still have audio play over the Arc soundbar?

EQ does not work on my Sonos Five Era 100 after doing Trueplay and trying to increase the bass there is no change nor in the loudness, my version is also 16.3.3, I confirm that there are problems with the EQ option.The EQ does nothing when moving it, nor does the loudness and it does not save itself either, and this apparently is the case with all the speakers.Even if you turn off Trueplay the EQ doesn't work or saves either.

Hey all,I've recently moves and had to get a LTE router. The Sonos One and Roam SL I had before won't connect to the router though.I understand from the support team, that LTE routers are not supported but  I read in some comments that people use them successfully.I did split 2,4GHz and 5GHz and also checked rest of the router settings are as suggested on the support site. However that's where my tech savviness tragically ends…Do I need to connect a “normal” router to get it to work? Any tips would be very welcome and appreciated 🙏Thank you!

My buddy Reno refuses to upgrade his iPhone to os 18.1 because he claims it will cause the Sonos app to no longer function and he will be unable to use his system (eras and an arc). He refused to just play music through Apple or Spotify because he is equal parts stubborn and dumb. My group chat is not a green text hellscape because of this issue. Is Reno dumb or does he have merit? If the latter, what is solution? 

Since I upgrade to latest macos 15.01 the mac cannot see anymore the sonos device.the message says “cannot connect to device”. I Updated it to the latest sonos version. It works on IphoneI tried with the support all tests without success 

I have a Beam under my TV screen and 2 “Ones” placed on the rear wall opposite the screen. The three speakers (and a Sub) are all connected as one “group”, so if I want the volume of the Ones to be higher, I have to increase the volume of the Beam. Can I increase the volume of just the Ones, and if so, how?