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Hi, i’ve just updated my Arc including 2 play 1’s which are my surrounds, just 1 of the play 1’s will not update, keeps failing, tried all the obvious, any help appreciated as this is really annoying me as you can imagine.kind regards Jamie.

I’ve had Sonos speakers for some years. For the first time ever, when I switched on the TV, the sound came out of the Playbar as usual but the TV sound also came out of my Play 5 in the bedroom. I’ve muted it for the time being.Any idea what’s happened? Thanks.

Every time I add new music to iTunes and then try to update my Library it vanishes - the path shows in my settings etc but all artists/albums vanish - and when I ‘update’ it takes about two seconds to update and nothing has changed.It was all working OK this morning - then added some new CDs to iTunes, and first it said the path was no longer available, which is rubbish - why would it have changed? I checked, and all sharing settings are as they were.I’m using an iMac BTW.

Hello,  My Sonos Connect has worked perfectly for quite some time. This week it changed completely. It disconnects all the time. Nothing in the setup has changed. Several times I've resetted it and moved it to different places.Everytime it starts again (after resetting it to factory settings) for a couple of minutes, than it disappears from my network. Since I've got it for my turntable, I can't hook it up physically to my router.I've spoken to the helpdesk on several occasions (I can hardly understand them due to the accents on their speech) and messaged on several occasions. It's getting to be very frustrating. My file number here at sonos is ********. Moderator edit: Case number recorded and removed

Hello,One of my rooms has an older TV that lacks EARC/ARC.  I’m going to be upgrading the TV sometime this year, but the soundbar I was using with it died.  I was going to buy an Arc Ultra with the new TV but now I’m considering getting an the Ultra early but I would have to use it with the HDMI to Optical adapter temporarily until I purchased a new TV.  I know the Arc Ultra will work over Optical, just be limited to Compressed 5.1.My question is in regards to the speakers.  If using Optical and only getting Compressed 5.1, will is still use all the speakers in the Ultra? For example, will the up-firing speakers just not produce any sound at all if the Ultra is receiving a 5.1 signal, or will they duplicate sound from one of the front channels?Thanks.

Hello, Is it possible to play music from a USB key with Sonos Era 300 and Move? I have the Lin in adapter... I tried, I see the little lines that move but no sound and I don't see the pieces of the key.... sorry for the English, I had it translated with Google ;-) thanks

I recently bought 2 stands for my Sonos One speakers. In order to put the speakers on, I had to unplug them. I rebooted them and they show up in the app. I did the sound test where you move your arm in circles etc to tune it. At the top of System settings it says estimated time 1 minute to tune the speakers with True Play but the time never disappears. I’m using them with a Beam. Any suggestions on next steps in problem solving?

It happened again. The new update in Jan, 2025 dropped the connect 2 from my devices and I cannot reconnect it. I can occasionally get it to connect, but then it drops and I get a ghost image saying it is “Not Connected.” I am certain that Sonos is pushing people to buy other newer devices because it is ALWAYS an update that knocks the Connect 2 device out of the group. A new device is EXPENSIVE so please Sonos, do the right thing and continue support of your older compatible devices.

Hi,What's the best way to adapt my coax output from my Tv to the HDMI earc input of the Beam gen2 and still get good sound quality from my soundbar?Any suggestions on the product I should get? Thank you

Ive had an Arc, Gen 3 Sub and a pair of Ones as my rear for surround.  I recently bought a pair of era 100’s to add as fronts (thus finally have living room surrounded all around), but they’re adding separately as stereo and don’t play with the existing setup.  Apparently I’m a moron with this App. Do I need to delete my setup and start over with all speakers?? 

I am building a master bedroom suite with a small home theater area.  I would like to use in wall speakers and Sonos Amps and a subwoofer for the system.  However, I understand the Sonos Ace headphones will not work with the Sonos Amp.  Is there a plan to upgrade the Sonos Amp in the near future to be compatible with the Ace?  If so, I could proceed as planned and just switch out one of the Amps to the newer model when it becomes available.

I have found several threads about the Sonos app not working on Xiaomi phones, but I do not see a solution to the problem, apart from using the equipment via the website. In marketing information, user manuals and other warnings before purchase there is no information that the application does not work with a specific phone or even an entire line, brand of phones. So I have a question, is anything happening about repairing this problem or should I return the equipment as non-compliant with the terms of the purchase agreement, because there is no chance of repairing this problem!!!???

I have 3 Sonos devices: Move, One, and Roam. I previously used a tp-link router, no major issues. But this weekend I upgraded to asus rt-be86u (which is wifi7 but only has 2.4ghz and 5ghz bands). i have 35+ devices that connected seamlessly to the new router, including the Sonos One and the Roam.  However, the Move did not connect. Factory reset Move and attempted to re-add to my existing system. Sonos app (new one) discovers the Move, goes through process of adding it, but gets hung up where it is connecting to the router’s WiFi network. reset modem as well. No luck. searched online this forum for help/ideas, tried several, including ensuring airtime fairness was disabled on both 2.4 and 5ghz band, turning off internet access for all devices through parental controls, etc. updated app, iOS, etc. tried using a different device to set up (iPad instead of iPhone 16). Tried connecting to a legacy IoT network that I set up on the router for older devices. Tried changing channels of existin

i have the exact same problem, need to adjust slider to “ wake “ the speaker, music are all fine, but when i go idle, i have to do the steps above to wake it 

I can’t control the volume on the playbar with my Samsung TV RF remote control. The TV is connected to the Playbar with the optical cable. Is it because it can’t be don with a RF remote control or is there anything else to do? Thanks for your help 🙏 Best regards Thomas 

There we go again…after some weeks of being kinda able to use the system.. ( something went wrong still did frequently appear ) last week update ruined to volume completely.  Sonos you really used all my patience.  after seven months you are still not able to deliver an reliable user friendly app.   

Please add the ability to park a queue. Currently the only way to do it is to transfer the queue to another sonos player and pause, play something else, and then transfer it back. Such a hack for a professional system. The use case here is let's say you are playing a playlist but someone has a request for a different genre. Ideally you would park the playlist, play however many songs of different genre or a different playlist, and then unpack the playlist. Obviously it would be best if you could park and unpark different named playlists but even ability to do one would be a great leap for mankind. It could be implemented in the playlist itself via a third option to play, and shuffle. I.e: resume.. so each playlist remembers the last song in the queue played and has capability to resume from there.

HelloWe open a new store and are wondering what is the best option to setup our sound system.Facts:not native english speaking, sorry if some infos are not clear :) Room is 400 sqm (22meters x 18meters) no Party, just background music, but still with a little bit of a punch we could get some speakers of a closed restaurant (6x Play:3 + Sub) Question:Should we create 3 rooms with pairs each (Stereo) and group them together to get basically 3 Stereo setups (3 left / 3 right) or better group them all in 1 room (6x Mono)?does it sound better to have stereo sound even in a big room like this or is it not worth it? would three pairs be horrible due to possible timing differences between them? (delay of “the different rooms”?) Thanks a lot in advance for your help :)

I’m getting messages in the app that Calm is no longer available in Sonos.  Has Calm removed their service from Sonos?  It was working last night.  Given all the issues with the app could this be a bug and Calm will reappear suddenly??

When I pick a YouTube music playlist, the queue goes up to 22,000 or more songs. It adds between 200 to 300 additional songs to queue until it maxes out to above 20,000 for all playlists that I choose from YouTube music..Is that normal? Or do you think my system is bugged? This started happening after the most recent update in December of 2024. 

Have existing in ceiling speakers in two different rooms (2 speakers in each room).  The speaker wires terminate in a  media cabinet.  I bought a Sonos amp to drive the speakers and can now use the Sonos app to listen to music on these speakers.  I also have a turntable in the living room that I want to listen to on these speakers.  I bought a Sonos port and connected the turntable to it via rca jacks, line in.  I tried to Group the port and amp but I can’t get the turntable sound from any of the speakers.  Am I close to a solution?

Anyone recently have their entire Sonos system stop working throughout their house?  I have a handful of listening areas and the Sonos app no longer detects them.  Did something change?

J'ai du mal à configurer ma paire Era 100 avec un beam gen 2 pour en faire des enceintes surround  Moderator Edit - Translation by Google:I'm having trouble configuring my Era 100 pair with a beam gen 2 to make them surround speakers

Since today Musics apps connexion ( spotify as exemple) to my sonos devices do not work anymore. help me :-(

Hello!  I keep seeing a lot of Play 5 Gen 1 speakers for sale on eBay (I’m looking for a Play 1 Gen 1), is it worth getting one? What are the ‘cons’ that may be causing so many people to sell theirs?Thanks 😊 Kate