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anncon
Contributor I
January 18, 2025
Answered

No sound coming from speakers linked to beam

I recently bought 2 stands for my Sonos One speakers. In order to put the speakers on, I had to unplug them. I rebooted them and they show up in the app. I did the sound test where you move your arm in circles etc to tune it. At the top of System settings it says estimated time 1 minute to tune the speakers with True Play but the time never disappears. I’m using them with a Beam. Any suggestions on next steps in problem solving?

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Airgetlam
AirgetlamAnswer
January 18, 2025

That seems odd, for sure.

Just to confirm, these speakers appear as Left Surround and Right Surround when you look at the settings for the room that contains the Beam, correct? 

I’d be tempted to reboot several things, including the Beam and the router.

If this doesn’t resolve the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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1 reply

Airgetlam
AirgetlamAnswer
January 18, 2025

That seems odd, for sure.

Just to confirm, these speakers appear as Left Surround and Right Surround when you look at the settings for the room that contains the Beam, correct? 

I’d be tempted to reboot several things, including the Beam and the router.

If this doesn’t resolve the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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