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It happens randomly multiple times per day. I have a Samsung TV. It happens no matter which streaming app I use. I have to cycle the tv off and on by holding down the power button. Super annoying and frustrating, especially with little kids whose patience level is non existent. Seen other posts but absolutely no answers.  I am connecting through HDMI and when I toggle the volume it says e-arc. It’s starting to not be worth the frustration even with the sound quality being so high.  does anyone know why this happens. Is it a Samsung thing, a Sonos issue? I am using the hdmi cord provided by sonos. The tv is only a few years old. 

Trying to set up my play one, but it won’t recognize it. I have done everything. When I click on the reboot, it doesn’t provide a link. Any answers?

I bought a Beam soundbar a while ago and it was, and has been, fantastic. I then proceeded to install two Era 100s around the house. Apart from the delay issues with the TV connections, it was working fine. A month or so later, one of the Eras disappeared completely from the app. Sonos chat guys helped me through it and I got the Era to reappear but it has always said no connectivity. Went through the motions with Sonos chat and lost interest after 5 hrs of "try this, try that". In the end they were saying that there is no compatibility with my WiFi booster, although it worked fine for a month. Anyone able to help at all?

Can I use the same pair of Era100s to be both rear telly speakers and a stereo pair for listening to music?

I have 4 Sonos 1 speakers all connected to the same system. 2 in living room as a stereo pair, 1 in our bedroom and the 4th was in the kitchen. Approx. 12 months ago, the 4th (kitchen) started dropping out and as a result it has not been in use. We have established that there is a coupleof Wi-Fi black spots in our house that virgin are supplying boosters for although not yet received.I have since moved the speaker to my son’s room, closer to the router than our bedroom and it still doesn’t work and keeps dropping out. I have logged in to our router settings and none of the connections are duplicate IP addresses so this is really frustrating. I have also ran Diagnostics and spent a long time on the phone to Sonos and the problem is still not resolved. if anyone can offer any further assistance, that would be much appreciated!obviosuly, I have unplugged and reset all speakers and the router itself as well…  

Hello,I am trying to get sound playing through my Beam gen1 connecting a karaoke reciever hdmi out plug.no sound is coming throught.Connecting my headphones to the jack output, sound is on… Reciever is getting sound either from my phone or my TV.Do you know if what I want to do is feasible ?any advice ?FYI in case this could Help the set up I have a Samsung Frame which is usually connected to the HDMI arc.

Considering buying the Sonos Arc Ultra. Would like other’s experience with setting up the system. With just the soundbar? Soundbar with two rear, wireless speakers for surround sound?

Does anyone know how to send a feature request to Sonos? We have devices throughout the house and it would be awesome to be able to listen to the Nintendo music app everywhere! It’s not listed as an option in the content services though. 

Hi all,I am already a Sonos supporter with over 15 speakers, my son has moved out so i have snaffled his room as my man cave! I ordered a bean and two era100 on Saturday to add to the new TV but was informed nothing would hapened until January 21st...so just wondering if this is a result of the deck chair shuffling over the last few day or another reason?Ian 

I am at a loss. I have the BenQ projector with the Sonos Arc Ultra + two surrounds Era 100. First of all the surrounds are really quiet even when I turn them up in the app. Can barely ever hear them even though they are closer to me than the Sonos Arc Ultra. The main issue is that the Arc keeps cutting out and making some static popping noises every few seconds. I tried to play with the sound formats but nothing helps.  Thanks in advance for the help!

How can I connect my Connect:AMP with Sonos Outdoor Speakers to a Pioneer DDJ-800 controller?

When is Sonos going to add Stage+ to services?

I have powered speakers connected to my Pioneer DDJ-800. How can I connect a Sonos Sub 4 to the  Pioneer DDJ-800 controller?

I’ve been using Sonos/Alexa for years without issue but it is now broken. I cannot set Sonos speakers as the speakers for a group/room in the Alexa app. The error message is Device not compatibleThis device is not compatible with the current selected devices.This particular Sonos device is a Sonos Amp and was connected fine before. I get the same error for other Alexa/Sonos rooms. I have tried disabling/reenabling the Sonos skill in Alexa. Also added/removed Alexa integration from within Sonos. How to fix? Thanks.   

After last app update. Our three speakers stopped working.Had to re register all three speakers as they had lost internet connection.Took some time to get the speakers working again.Another disappointing App update by Sonos. 

I'm certain this has already been discussed because it is extremely annoying so I don't believe I'm the only one to complain. But I cannot find the relevant thread. So, nagging incoming:Wrong group displayed:Every time I start the app, the wrong group is active and displayed.I f I am watching tv, it will display a non-active session of Spotify in my office room. If I'm listening to music in my office room then it will display the inactive line in PC. Mehhhh....It has been exhausting!!! Why has such an obvious defect on base functionality not been fixed yet?Quick access:One feature that I have been waiting even before the mess with the new app: a quicker way to access to equalizer, surround and sub. Or better some profiles that I can associate with activities. For example, I need different settings when I watch TV and when listening to music. Even when I watch tv, I need different settings for a streaming service such as Netflix or watching anime on my laptop. 

Hi,For no apparent reason my Spotify connect has stopped playing on Sonos. When I choose to play a song in Spotify on Sonos, Spotify app tries to make a connection and silently fails. However, if I group speakers in Sonos, I can see the groups in Spotify i.e. some data is transferred successfully.I have tried connecting from Spotify Mac app and Ios app with same results. I have rebooted all Sonos devices, routers and reinstalled Ios Spotify app.  All help appreciated!   

My speakers are acting in a very bizarre manner.  At any random point, day or night, they suddenly turn on and off in a quick fashion, like at a rate of 3 - 4 times per second.  I have a video I can share if needed.  When I open the app, it’s showing the music start and pause in a super quick fashion.  I can’t pause it, change stations, or anything.  If I try and turn the volume down, it goes straight back to level 15.. exactly.   I’ve tried reinstalling the app, and resetting the speakers.. Within minutes it’s doing it again.  Is there a fix to this, or did I just lose $400 at Costco?  

Can anyone tell me if SONOS has a service facility in Australia?

 I’ve spent several days trying to build a music library, and this message keeps popping up. “Algol” is the name of the server and “all” is the share. All checks out well on the host side. This message occurs 5-10-15 minutes into the Library refresh. I’ve been able to get most of the library built by starting with a small number of files in the share, refreshing the library, adding more, refresh, repeat. Having smaller updates seems to suit Sonos better. But now that the library has grown to 38,000 or so files, I can’t get any further. I suspect what is happening is that Sonos is timing out on reading the share folders and building its database. It interprets a timeout as the share going away -- unpowered, changed path, whatever, none of which is definitely not the case. I don’t have reason to suspect the environment. The music host is wired to the main household router via Ethernet. It’s running macOS Big Sur (older 2013 model). For that part of the library already built, I can play t

Hey,I just added 2 Era 300 speakers to my Soundbar Arc and Sub Gen 3. I connected them to WiFi and set them up as surround sound speakers for the entire system. The problem is that when I play music, a movie (anything), the speakers intermittently cut out. They play sound in a pulsating manner. The router is in the same room and the WiFi signal is very strong. Do you know what could be causing this?

HelloI recently purchased a Sonos Arc Ultra and 2 Era 300s. Everything works very well, but I'm noticing for the second time a problem with the bass on certain Dolby Atmos films. The sound starts skipping when the base level is too high, as if the system is unable to deliver it. It usually cuts out for half a second, but it can be much longer with choppy sound for several seconds. So I'm wondering if the problem comes from the bar or if it's something common when you don't have a subwoofer. I noticed the problem in the films Civil War and Sicario, especially with the helicopters.

So I purchased a Sub Mini from the US military Exchange store in Germany in March 2024.  Yesterday the LEDs on my sub stopped working and I am not longer able to connect the sub to the app.I promptly connected Sonos support and asked for assistance.  After going through the typical “have you checked the power plug” I finally was offered the have the item replaced.  Oh, but wait, a few minutes later the agent said my sub mini was out of warranty.  I purchase the item 10 months ago and I have a 1 year warranty.Has anyone else had this problem?  Any suggestions on what I can do?  Should I get a lawyer? 

I (stupid me) made a factory reset on my two old Play3 speakers due to problems with the stereo-setup. I therefore is forced to update (I think) both units and app if I want to add the two Play3 units to the system again. Will the system after the firmware update of the system be able function with android App ver. 16.1?

When I try to play, the song just buffering. Nothing happens. Yes, I have tried to reauthorize. And reinstall the Apple Music. Dont work.