Answered

Cannot use SONOS APP in my new iphone. Tried login SONOS APP with my acount , with my partner acount, tried create new acount… reset  the speakers, update the app, unpluge and plug again ….still  CAN NOT find my SONOS speakers. But my old phone still working. Any idea or sugestions, please?

I just bought my first Sonos product - the arc ultra. I see Sonos has an upgrade program. Is that exclusively for older products? Just owning the new soundbar, do I not get the upgrade discount? I’m looking to buy a couple of Era 300 speakers as surrounds and hoping I can use this upgrade discount for it. Thanks for the help!

I am deeply relieved to see Search for local Music library return to the mobile Sonos app for Android, since i have a large-ish music library on a NAS.Additionally, I am intrigued after this latest update to see a playlist show up in the mobile app that was never there before. It was created in Windows Media player.This is...interesting...to me, since one of the reasons I invested in Sonos was a feature that never came to fruition: the *advertised* ability to import playlists from iTunes. This feature *never* worked for iTunes on Windows. Perhaps it did for iTunes on Mac, but I don’t own a Mac. Suddenly, importing a playlist from Windows Media works, without me even trying? Odd, but I’ll take it.Anyhow - over the years, I have created 10+ Playlists in the Sonos S2 Desktop app (Version 16.2, Build 79153290), but these are no longer visible after the Android updates of the Summer of 2024.The playlists still display in the Desktop S2 app. Does anyone know how to make them visible to the m

I have a ZP80 and a ZP90 which both drop the signal when I’m using the RCA outputs. Both work fine when using the COAX output. I believe this is because the COAX out bypasses the Sonos DAC and instead uses the DAC in my amplifier. My problem is, I want to use one of these with an amp that doesn’t have a DAC (or a COAX input). So, my question is, is there some kind of software update (or reset) that will get these old ZPs working through the RCA outs? I use the S1 controller and have mostly older Sonos gear that all works fine on S1.Alternatively, should I buy an external DAC that I can control from my ZP (use the COAX or Digital outputs) and plug the DAC into my amp using RCA outputs? Or would this be throwing good money away on old gear?  Thank you,Scott 

I hear a knock sound coming from my speakers

Since the last update I have a couple of my Amps that will no longer detect the Sonos speakers. I have factory reset the Amp but still no joy.I have also swapped speakers from amps that are detecting and still unable to trueplay.Anyone else see this?

Can I connect the sonos era 100 to a turnable with the sonos amp? Some one told me in reddit thats not possible?  I already ordenes my pair or sonos era.

Si tengo un par de One, que pasa si conecto un Sub4 ???

HiI have a beam gen2 in the tv room, 1 move in the kitchen and 2 one sl in the living room.It is not possible to cast music in the all house unless i UNPAIR the 2 one sl. It works either with move + 2 sl paired or beam + move. When I unpair the 2 one sl, i can cast beam+move+2 one sl   Do you know if there is a solution to that?Thanks 

My music library is on a USB flash drive plugged into my TP-Link router. Speaker system comprises two pairs of Ones and one pair of Era 300s. I cannot play anything from the music library on just the Eras. Music library plays fine on both of the One pairs. I can get the Eras to play from the library only if I’m already listening on the Ones and then group in the Eras. All external streaming services and Airplay from my phone work absolutely fine on the Eras & they sound perfect. When I try to play direct from the music library to the Eras, the Sonos app says “Content is unavailable”. I’ve done a factory reset on the Eras and this hasn’t helped. I’m hoping you can though!

Bonsoir tous,Hier j’ai streamé de la musique via mon iPhone sur mon beam 1 et aucun souci. lorsque j’ai quitté le programme de musique sur mon iPhone pour regarder la télé tout fonctionnait également bien.Et maintenant j’ai un souci : lorsque j’éteins la télé la musique se met en route toute seule.  Je ne comprend pas d’où ça vient.  Je met mon iPhone en mode avion et ça continue … le plus embêtant c’est quand ça se met en route la nuit …qui aurait une idée ? Moderator edit:Google Translate-Good evening everyone,Yesterday I streamed music via my iPhone to my beam 1 and no problem. When I left the music program on my iPhone to watch TV everything worked fine as well.And now I have a problem: when I turn off the TV the music starts playing by itself. I don't understand where it comes from. I put my iPhone in airplane mode and it continues ... the most annoying is when it starts playing at night ...who has any idea?

My app keeps requesting me to sign in as the owner of my equipment. I sign-in and it keeps saying I need to sign in however, if I click the face at the top right it states I’m signed in. App issue or… driving me crazy!! 

Hello. Im Ralf and writing from Estonia. I recently purchased new sonos Arc Ultra and older Sub gen3. Really appreciatethe sound quality and sub plays really low. Definitely planning to buy dual subs one day. And i had an product idea for you guys. Dear Sonos. Lets name it Sub Ultra (Gen1) . Idea would be that it would fill the precious needs of bassheads and bigger rooms with powerful and low bass. Becayse the arc ultra allready sounds so friking big, loud and good then i feel like the sub cant keep up woth it to the end. And dont get me wrong. Sub is awesome allready. And fits well everywhere with its size and design. But hear me out….. SUB ULTRAVisually Same design as regular sub gen 3 and 4. But….. Bigger. Same dual woofer system but…..instead of dual 8 inches it would be dual 10inches… So not overkill so it would not get too heavy and big but would maybe be possible to produce 20hz as its lowest frequencies. But more inportant it wouldnt lose its power compared to sound that other

We have a problem with a customer's system. The system correctly detects 3 SONOS ONES but when we try to add a fourth player the app detects it but then the message "unable to add SONOS ONE to account" appears. The same happens when we try to add a Port. On the login page (https://sonos.com/login) after entering email and password appears the warning "system not registered require validation email" Could this be the cause of the problem? 

I know that the new/current Nov 2024 Sonos app can’t be used to browse DNLA servers as a music source, but using other apps it is still possible to send files from a DNLA or UPnP server to play on my Sonos Beam Gen 2. I turned off the automatic app and firmware upgrades in May though. Does anyone know if more recent firmware keeps the option to play over UPnP to my Sonos speaker? I’d be tempted to try the new version of the Sonos app+firmware if I knew that I wouldn’t loose the UPnP playback direct to the speaker.

So I share a library with a bunch of people which is run by a friend of a friend. Intermittently I get buffering issues playing movies and I'm being told it's the lack of DTS-HD/MA codecs that is causing it. This is the message the guy sent me: "The issue is likely your Sonos soundbar like mentioned before. It’s limited codec capabilities, can’t process DTS-HD MA or DTS-X. Suggest trying to stream supported codecs." I use a Sonos arc and a shield TV pro. The Sonos arc is plugged into the eARC port of my Sony Bravia x90l TV. Right now I've changed the shield TV settings audio format to be AUTO and when I check the Sonos app it shows DTS surround. So besides the buffering, it also doesn't sound as good without the DTS-HD. Can anyone with similar experience provide some insights? 

Dears, Following the launch of the new app I lost all access to my local NAS ( Synolgy) .from my android APP Sonos. Following several updates of the APP, I understand that this was fixed. However until today I still encounter a no access to my local library. I have followed the instruction given by Sonos. Changed the SMB min to 2/3 on my NAS Synology and reboot it. I am running the last version of the NAS OS. I have added my access and path to my NAS on my Sonos APP. ( ok, no issues), I have launch a library update/new scan ( ok, it run and give me the "completed" task message at the end of the scan. My lical music link does show on my Sonos app and I can selected ( arriving to the scran woth the various browsing section from artis name, album... until folder browsing) BUT when try to select any of the possible way to explore my library I have an "something went wrong"  error ( grey box, nu number, no info) and cannot go further. And of course I lost all my playlist or they do not disp

I have multiple Sonos components, Beams, Sub, Amp, Roam, Play 3s, Ones and the whole system used to work just fine through the whole house. At some point (and I must admit I followed the crowd and blamed it on one of the updates), the two units at the furthest end of the house started playing up. Disappearing from the system, losing connection, etc. They are a pair of Ones, linked as a stereo pair. Anyway eventually I took acloser look and the whole system had switched over to WM:1, uncommanded. It had always been on Sonosnet and had been fine. The two troublesome units are borderline outside the wifi range for the house. My Amp was the primary unit and was still wired to the router, so I switched it to wired but that hasn't fixed it. It shows WM:0 in the system but everything else is still WM:1 and the problem persists (the rest of the system is fine, but it is well within range of the router). I can’t find a way to switch the rest of the system over to Sonosnet again. Is there a quic

I installed Arc ultra, Sub gen3, and Era 100 today. Everything works except TRUEPLAY. Iphone 14, Iphone 15 pro max, everything is up to date. I only succeeded with my ipad pro, but it's the short trueplay. Trueplay doesn't work with my iphones???

My beam 2 has suddenly stopped working tonight. Was showing spdif. Then I reset my wifi sting which seemed to go ok. No the app is showing no content. I’ve got beam 2 and a couple of Sonos ones connected to my lg g4 Fed up with Sonos lately. Seriously thinking about replacing my set upAny suggestions?

While I am encouraged that the IOS app continues to improve, there are still (at least) two missing features that are important to me. (1) Still don't have the alphabet shortcuts on the Music Library. I have a huge collection and attempting to scroll across ~2,000 artists is nearly impossible, (2) a track count in my music library so I know where I stand against the 65,000 limit (this feature used to exist). Does anyone know if/when these features are coming?

I am unable to download the pdf version of the product guide for the Arc Ultra. The button seems to do nothing. Am I missing something or is ther an ongoing issue with the site?

I have been using Sonos for nearly 15 years, but I've been having so much trouble recently that I'm considering switching brands. So, unless someone can give me the solution to Spotify on Android just not seeing my Sonos devices, can anyone recommend a different brand of speakers that will have a soundbar for my TV, do multiroom playback, and work seemlessly with Spotify? 

I can usually just unpause my Play5 first generation and it would play the last station that I had playing but it no longer allows me. Any idea what might be going on snd how to resolve this? 

So, I’ve have the very first soundbar Sonos has made along with the some of the surrounds like Sonos 5 speakers.  Unfortunitly,  they were deemed unsupported after a while, so I was unable to make them work. I actually trashed them and it was so hard to see them go.  Just this past year I purchased another set… this time an Arc soundbar + sub.  It’s only been a year and now both also deemed unsupported.  Wow, what a waste of money on my part even though I love the sound they produce.  NOW,  Sonos has a newer Arc Soundbar and Sub, BUT I don’t want to purchase another pair for a crazy amount again!!  It hasn’t even been that long since I purchased my last set. Then to only give me 15% off for another speaker??? fml!! My question … will my Arc and Sub not work too after a while like my original set since they will not support it with new software?