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Answered

Lost rear surrounds (playbar, sub gen 3, 2 play:1) - but they work during trueplay

  • December 30, 2024
  • 7 replies
  • 122 views
S

We had a very well working setup with a playbar, Sub Gen 3, and two Play:1 as rear speakers.

When I tried to update the network setting to use the WIFI, the rear surrounds (Play:1) went silent.

 

The interesting part is that the true play setup works and they makes sound during the setup but then silence when playing content that they previously worked really well for. This is really annoying. When looking at about section, the rears are visible and the system show no signs of problems. The app says it output sounds in 5.1 as usual but the rears are silent.

All speakers are set up to use wireless network and the playbar is connected with a wired connection.

 

Anybody experienced a similar problem?

Best answer by Pools-3015

Connecting everything wirelessly may be the best option, especially if you have a managed switch in your network.

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7 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • December 30, 2024

Did you disable WIFI on the Playbar? Make sure WIFI is enabled because the surrounds and Sub connect directly to the Playbar’s private WIFI. They connect to your home's WIFI initially, but then they are paired directly to the Playbar.

    S
    • SewingBee
    • Author
    • Contributor I
    • December 31, 2024

    Thanks for the hint. WIFI is enabled on the Playbar, Sub and Play:1s. Today the surround sound came back. Really strange. When the sound came back there is a warning in the router on a loop in the network:  STP block,  when that one kicked in the surround sound came back. If I set STP as protocol in the router, then it takes forever for some units to connect so it does not work well either. Maybe I should try to go full WIFI and not connect anything as wired.

    Pools-3015
    Forum|alt.badge.img+17
    • Pools-3015
    • Prodigy I
    • Answer
    • December 31, 2024

    Connecting everything wirelessly may be the best option, especially if you have a managed switch in your network.

      S
      • SewingBee
      • Author
      • Contributor I
      • January 5, 2025

      Connecting everything wirelessly may be the best option, especially if you have a managed switch in your network.

      I will try this, but it seems to be cumbersome as Sonos recommends to factory reset everything first. I tried to connect one Play:One to the regular WiFi but it refused. It has worked previously and then I stopped using it as it created a lot of network loops. This however seems to be a different challenge.

      Stanley_4
      • Stanley_4
      • Lead Maestro
      • January 5, 2025

      I don’t see recommendation for the factory reset.

      https://support.sonos.com/en-us/article/switch-sonos-between-a-wireless-and-wired-setup

      106rallye
      Forum|alt.badge.img+18
      • 106rallye
      • January 6, 2025

      The  page on changing the WiFi connection does say to reset some speakers when changing wifi: https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

        S
        • SewingBee
        • Author
        • Contributor I
        • January 21, 2025

        Thanks for all feedback! They list speakers that need a factory reset on some support page. It seemed to cumbersome right now, If we make change to the system or it stops working again then I will try the network change and see if it works better this time.

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