Contributor III

Answered

Connect Amp works standalone but not when used as surround sound

Forum|Forum|1 year ago
January 16, 2025
12 replies
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Samsung Frame TV connected to a Playbar and Sub in my living room. Works fine if playing from the TV or other SONOS sources. 2 Speakers connected to a Connect AMP (with 2 speakers) and configured as surround sound for the room produce either no volume from the TV or it’s so low I can’t tell if they’re working because I hear the sound from the playbar and sub. If I pull the Connect AMP out of that room and set it up as a separate room both speakers are loud and clear when playing any SONOS source other than TV. Why would that be? How can I get these speakers to work as both surround sound and when playing music from a SONOS source.

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Best answer by Ken_Griffiths

@Steve_245,
Note: you can get away with a wireless Sonos Sub, but the PlayBar and Connect:Amp will need cabling to the same switch/router - I’d wire the Sub to the same switch too, but perhaps try it wireless and see.

S

Steve_245Author

Contributor III

I should add that, when the Connect Amp is set up as surround sound speakers, I don’t hear music coming from them when I play SONOS sources. No volume from any source unless they’re configured as a separate room and not surround sound.

106rallye

Is the Connect:Amp set to “Full” when playing music? What sound format does the app display when you watch TV?

S

Steve_245Author

Contributor III

Music Playback is “Full” if that’s what you mean. How do I check sound format on the TV?

Ken_Griffiths

I should add that, when the Connect Amp is set up as surround sound speakers, I don’t hear music coming from them when I play SONOS sources. No volume from any source unless they’re configured as a separate room and not surround sound.

Are both your PlayBar and Connect;Amp wired back to your router, or to the same network switch?

Stanley_4

Grand Maestro

I was quite frustrated with my surrounds until I realized the source I was playing said multichannel, but the App's now-playing screen showed it was really just stereo.

What source and what content are you playing?

S

Steve_245Author

Contributor III

The playbar and sub are wifi, the connect is wired to the router.

Stereo or multi channel or mono - shouldn’t I hear something when playing music and not using the TV?

Ken_Griffiths

The playbar and sub are wifi, the connect is wired to the router.

Stereo or multi channel or mono - shouldn’t I hear something when playing music and not using the TV?

All your HT products need to be wired, when using a Connect Amp. There are a couple of options - see this link:

https://support.sonos.com/en-us/article/set-up-connect-amp-as-surround-speakers

That’s undoubtedly why you’re having these issues with your surround speakers.

Ken_GriffithsAnswer

@Steve_245,
Note: you can get away with a wireless Sonos Sub, but the PlayBar and Connect:Amp will need cabling to the same switch/router - I’d wire the Sub to the same switch too, but perhaps try it wireless and see.

S

Steve_245Author

Contributor III

That web page says……

Both the Sonos home theater speaker and Connect:Amp are wired to the router with an Ethernet cable.

The Connect Amp already has an ethernet cable going to the router. So if I run an ethernet cable from my Playbar to my router do I also have to run an ethernet cable to my sub or can that remain wireless? There’s no way I could run an ethernet cable to the sub because of where it is.

Ken_Griffiths

That web page says……

Both the Sonos home theater speaker and Connect:Amp are wired to the router with an Ethernet cable.

The Connect Amp already has an ethernet cable going to the router. So if I run an ethernet cable from my Playbar to my router do I also have to run an ethernet cable to my sub or can that remain wireless? There’s no way I could run an ethernet cable to the sub because of where it is.

You just need to wire the playbar to the router - the Sub should be fine. 🤞

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