Connect Amp works standalone but not when used as surround sound

Forum|Forum|1 year ago
January 16, 2025
12 replies
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Samsung Frame TV connected to a Playbar and Sub in my living room. Works fine if playing from the TV or other SONOS sources. 2 Speakers connected to a Connect AMP (with 2 speakers) and configured as surround sound for the room produce either no volume from the TV or it’s so low I can’t tell if they’re working because I hear the sound from the playbar and sub. If I pull the Connect AMP out of that room and set it up as a separate room both speakers are loud and clear when playing any SONOS source other than TV. Why would that be? How can I get these speakers to work as both surround sound and when playing music from a SONOS source.

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Best answer by Ken_Griffiths

@Steve_245,
Note: you can get away with a wireless Sonos Sub, but the PlayBar and Connect:Amp will need cabling to the same switch/router - I’d wire the Sub to the same switch too, but perhaps try it wireless and see.

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Steve_245Author

Contributor III

Nope. The Playbar and Connect Amp are connected to the router and I have the same problem. There’s either no sound or sound so low it’s undetectable coming from the Connect Amp speakers if they’re configured as surround sound. The Sub is connected wirelessly and cannot be connected with an ethernet cable because of where it is.

If I set up the Connect amp as a separate room it works fine.

Is there anybody else with this setup? Somebody who could send me screenshots maybe? I don’t see why it matters which TV I use.

Ken_Griffiths

Nope. The Playbar and Connect Amp are connected to the router and I have the same problem. There’s either no sound or sound so low it’s undetectable coming from the Connect Amp speakers if they’re configured as surround sound. The Sub is connected wirelessly and cannot be connected with an ethernet cable because of where it is.

If I set up the Connect amp as a separate room it works fine.

Is there anybody else with this setup? Somebody who could send me screenshots maybe? I don’t see why it matters which TV I use.

In that case it’s probably best to first reproduce the issue seen/heard and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.

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