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Initially I had the battery % showing on the app for my Move 2 but seems to have disappeared whether on WiFi or Bluetooth. I thought Sonos had fixed this glitch?!

My Connect is never in sync with my other Sonos speakers. I’m going straight into an amp, so it’s not AVR latency… Is this inherent with the connect?

I have 2 sonos one sl gen 2 as surround speakers paired with a beam 2. The surround speakers keep stuttering and cutting out

I have an arc, sub 3, amp and 2 surround speakers.  All of a sudden my surround speakers are playing all audio, like the arc.  How can I change this?  

Hey!Used to be able to link both One and Roam (in different rooms). All I get now is an error message. What's the dealio?"Unable to connect. Try again later"I did.It didn't.Reconnected both to the network. Updated all updates! Pressed the 'play' button to link the 'off' one to the 'on' one - no joy. Any off you Sonos heads out there got an answer? Be a shame to bin 'em off as they're cool bits of kit. Thanks! 

I have a new broadband hub and am not able to get my Move to work. I’ve tried the set up process. Sometimes the Move is recognised, sometimes not. I’ve entered the hub password and been told the Move is connected. It doesn’t work. I’ve tried Sonos support to no avail. One screen I opened stated that Sonos works on 2.4Ghz, my hub is 5Ghz. Is this the problem? The screen suggested splitting the hub??? No idea what this means. Any ideas anyone?

The sound quality on my Playbar has recently become distorted while playing audio from my televison, a sony KD-55X85J running android TV.The EQ is really off, little to no mids with overly sharp highs and muddy lows. The issue only exists when playing audio from my tv which is connected through optical and persists whether using an inbuilt app or a separate media box hooked up with HDMI to the tv.the sound quality is fine when playing my music library through the app. playing a number of songs though both the tv and directly through the app, they definitely sound very different.Been spending a few evenings playing in the settings to no avail.So far I’ve tried:changing eq settings of the Playbar: changing the settings no longer seems to do anything at all.changing eq settings of the tv: no dice, the settings don’t seem to exist when when outputting through optical.changing audio output signal on tv: no change, but if I set it to PCM then I get no audio at all.power cycling the Playbar,

My home came with 3 Sonos Amps in a tech closet and 3 sets of speakers (Kitchen, Patio, and Finished Basement).  All of the speakers are in the ceiling and I can stream to them using an App on my iPhone.I just hung a Sony TV (Google O/S) in my finished basement.  Is there a way to send the audio from the TV to the ceiling speakers in the basement?  I can’t run any kind of wire from the TV to the Amps as they are through several walls and 40ish feet away, Thank you. 

I have always the green led Light Burkina, how can i get this fixed?

I have removed sonos app, siriusxm app, removed siriusxm from sonos app and added it back as well as rebooted router and still get ‘something went wrong’ when trying to play anything from siriusxm. streaming works in siriusxm app. 

Why in the world was volume control removed from the iphone app????  This is very frustrating.

The App Volume menu closes within seconds  of opening.  Is there a way to keep the menu open for more than 3 seconds before making a choice?  it constantly closes as I am looking at the different volumes - very frustrating to keep reopening  it appears the only menu with a rapid/ quick dwell time - others remain open until closed 

Hi  I have a Beam Gen 2 and today I purchased a Pair of ERA 100,s however I’m have trouble making them All connect together….  I have the Sonos app and it shows the ERA 100,s and the Beam Gen 2 but they won’t seem to connect to each other. Am I doing something wrong 

My sonos connect amp with serial number: 1508-B8-E9 etc… is not being detected by the application.I havent used for a few years - is there a software application that can be used?

Hi all,I have a Sonos Arc in a surround setup with two Era 300’s and a Sub. I bought a Sonos Port to connect my turntable with build in amplifier to the setup but I can’t make it to work. When I try selecting the Arc to play it says “Unable to connect. Try again later.”Has anyone else had this problem and if so, do you know how to fix it? 

Have had issue with the indexing of my Nas based Music Library I decided to try an tidy it up at file level.   First I must state that some of the library was impoirted from an iTunes library on my laptop an some was ripped directly into the destination without being “doctored” by iTunes.  Consequently, at Windows file level the shared folder on my NAS contains a variety of entries as follows:Some subfolders are named after the title of the album and contain all the album tracks Some are named after the artist with a subfolder for each album and the individual album tracks in those sub-folders Some have the artist name, with an album sub-folder containing just one track - these are from compilation albums.Before I start re-arranging these files my question is - does Sonos have a “preferred” structure, or do they all have to follow the same standard, or id it totally agnostic to this?   My preference will be to have each album in its own folder as that will make it easier to ensure the

My issue started happening about 5 or so days ago and after extensive troubleshooting, I now believe the problem came with a Sonos app update around that time.My setup:- Sonos Arc (soon to be Ultra) and 2 One SL surround speakers- LG OLED65G1PUA TV- Comcast services, including quantity 2 XR15 remote controls (both paired to the TV)My problem:If I hit Mute on the Comcast remote, I continue to get sound and the Mute icon on the TV is not displayed.  I should be getting no sound and a displayed Mute icon.If I hit Mute again, I get no sound and the Mute icon on the TV is constantly displayed (it doesn’t time out and go away).This, of course, is the opposite of the action that should happen.I have had the same setup (listed above) for about 2 years and it has always worked the way it should. This odd reverse action only started several days ago and I’ve been told there was a software update around that time.If a Sonos rep reads these posts, can you respond to let the Community know it is a

I have gen 2 beam connected to hdmi 3 arc on Sony Bravia xbr55x900f that’s connected to fibe op 4k receiver. Sonos app shows input is PCM Stereo and can’t change when watching tv. Tv is smart and playing Netflix 5.1 movie Sonos app shows same.  how do I get better audio than pcm from tv receiver?

My Sonos amp is connected to my Sony tv via the Arc HDMI port, but it doesn’t recognize it.  I also have an Arc sound bar and it is connected via another HDMI port.  What do I need to do to get my tv HDMI arc port to recognize there is something there?

Sonus Roam wont play music. System sounds are audible but no music. Roam is recognized by controller on laptap and on phone. When Roam is powered on, mobile controller loses connection, but not laptop. Have rebooted phone, router and roam. Any ideas?

I've got the Sonos Web App on my Mac.  I have a system at work, a system at home, and one in my summerhouse. I've got connected to my home system, but can't find a way to change back to my other systems. I can logoff and on again, but it is inconvenient.

Hi there, I am new to Sonos having picked up a couple of s/h Play:1s with which I am very impressed. I decided to purchase a new Roam 2 as I liked the idea of using the voice functions etc. Last night I set an alarm for this morning and it didn’t go off. I have checked in the app and it is there set correctly and I have battery save turned off. I noticed that the lights were off on the unit and it wasn’t responding to voice commands. During the day I can see that it enters sleep mode with the lights off and non-responsive to voice. My question is, how does it work as an alarm if it goes into unresponsive mode? Am I missing something obvious?

 A few months ago (post the big app update) I followed some advice here to get Swiss Jazz radio working again.This was basically to add a custom URL to TuneIn for the station, favourite it, then browse to TuneIn →  Favourites in the Sonos app and add it to Sonos Favourites. This worked and all was well. Now, this doesn’t work, I can click the link for the station in the Sonos app and it will not play. Other (predefined) stations work on tuneIn so I know the authorisation is okay. I’ve gone back through the steps I followed previously and can’t get it to work, two issues:Attempting to Favourite the station in the TuneIn app whilst its playing does not work, it asks for the name but does not save it - if I go Library the count against Favourites is 0. If I enter that section, there’s nothing there. Even if that did work, I can’t browse TuneIn favourites in the Sonos app, the section is not there under the TuneIn provider. Proven this by adding a predefuined station as a favourite in Tune

I recently came across a problem where I can’t connect a gen2 SUB to my stereo pair of Sonos Ones. App says I need a compatible speaker and only lists all the soundbars as being compatible. In the past I’ve had no issues connecting gen1,2 and 3 SUBS to a pair of Ones and also a pair of Play1s. Has something changed that I’m not aware of and can now only be connected to a soundbar? Thanks 🙏🏻 

Does anyone have any experience with connecting Sonos Amp:connect devices to Meraki switches? I have just installed four Meraki switches, replacing some old Netgear switches. One switch acts as the core switch and the three other switches are connected via trunk ports. RSTP is enabled, core switch has a priority of 0, other switches are set to 12288, 20480, and 28672. STP guard is not enabled on ports. There are approx 14 Sonos Amp devices on the network with the majority plugged into one of downstream switches. The sonos devices were producing a number of bdpu and loop issues so we disabled the wireless on each sonos device as there is ample cabling. We have also now plugged in the majority of sonos devices into the core switch. We are no longer seeing bdpu or loop alerts but the devices are intermittently disappearing from the sonos controller s1 app (from the rooms view on the app). I have also noticed that I'm unable to ping the devices when this happens but then they suddenly come